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Sprinklr vs Topsy Comparison

Based on 20 user reviews

Ratings Summary
Based on 19 user reviews
+14
Based on 1 user reviews
+1

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Quotes From Member Reviews

We asked business professionals to review each product. Here are some excerpts of what they said.

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The Pros

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Usability Rating

Availability Rating

Performance Rating

Overall Support Rating

In-Person Training

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Implementation Rating

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Topsy - the ultimate in Twitter search, reporting and monitoring
November 2 2013
Topsy is an expensive tool and not designed for the small social team. However, for large brands where reporting and sentiment are very important, this can be a great product. It provides access to every tweet sent since the start of Twitter and provides immediate access to results.
Chose Sprinklr for enterprise-level features.
January 28 2013
Director of social media programs at a global technology company chose Sprinklr to manage social media presence across a broad range of social media platforms around the world.
Add a dash of Sprinklr to life!
February 20 2014
Sprinklr generates valuable reports and includes a URL shortener which is very useful. It's great to manage multiple social accounts from a single platform. We've had some minor problems with admins getting locked out.
Sprinklr: Keeping Your Social Landscape Looking Pretty since 2009
June 25 2013
Both the content calendar and the dashboards are easy to use. I can see all my scheduled content at a glance and which channel it will post to. Dashboards can be customised to each team member's needs. Data visualizations - charts and graphs - could be better.
Stellar Social Media Content Manager
November 6 2013
Sprinklr helps me publish content and generate reports to show the effectiveness. Campaign setup is easy and you can publish to multiple social channels at once. The transition from v2 to v3 has resulted in the dashboard getting a little confusing, and there are also some minor UI issues.
Sprinklr, a great partner to any social media team
November 4 2013
Sprinklr provides us with better automation of social media activities and collaboration across the team. The product has a high learning curve but provides very granular data. There are quite a few bugs and data inconsistencies, and the UI could be more intuitive. However, the Sprinklr team provides great customer support and training.
The finest enterprise social media management platform I've encountered.
November 1 2013
Used mainly to monitor and solve customer issues identified on social media. The product works very well in this use case. It has great community management capabilities. I was also impressed with the process of building and customizing reports. Twitter monitoring left something to be desired, and the platform can be a little intimidating due to complex UI.
A Necessary Evil
November 1 2013
Sprinklr has excellent reporting dashboards and the old version of the planner was great. The new version however, is much more difficult to use. Also, we have experienced glitches and account deactivations.
From small pond to big pond
October 25 2013
The planning calendar is great for planning content on multiple platforms well in advance and the monitoring dashboards are easy to set up. Approval workflow also works well with minimal energy. The audience profile dashboard can be frustrating to use as it's hard to find the data I need. Overall, after 18 months, our social media and marketing teams are finally getting in the groove with Sprinklr. We've been able to build a bigger social media presence on more platforms with the same number of staff.
Sprinklr or Radian6? Decisions Decisions....
October 25 2013
Sprinklr is an excellent product with clean, beautiful analytics and is a very ease of use platform. Customer support is also excellent.
Sprinklr is good for smaller companies
October 23 2013
Sprinklr is very good at helping us to sort comments by subject so that it's easier for the team to moderate. Reporting also allows us to provide clients with a good overview of 1:1 interactions. But we have had a lot of issues with publishing and scheduling and the platform can be quite slow compared to working natively in the social channels.
Sprinklr for Enterprise Social Media Management
August 13 2013
Large technology company uses Sprinklr for enterprise-wide social media management and reporting. Realized significant economies of scale and simplified metrics and reporting by having all teams on one tool. Recently upgraded many teams to the new V3 monitoring and V3 reporting dashboards and seeing significant improvements.
Easy to use and nice reporting features
July 19 2013
Great enterprise level tool for handling multiple accounts and scheduling posts to multiple social channels. The tool also has very effective team workflow capabilities. The dashboard allows me to see critical engagement rates at a glance.
Robust & comprehensive social media management solution
July 11 2013
Utility company is very happy with Sprinklr and finds that the product scales very well across a large organization. Enterprise features like the digital asset library and approval workflow process are invaluable. Social widgets are also powerful. Only issues are remnants of the old user interface (which has been largely replaced) and the fact that the Android app is buggy and there is no iPad app. The learning curve is also a bit steep.
Implementing Sprinklr Review
July 10 2013
Social media leader for large technology company is currently deploying the product. The product is very flexible which is great, but means that you need to be careful about choices made early on so that they don't have negative repercussions later. The platform is still a little immature but the management team is great with excellent product vision.
UI hard to navigate.
February 26 2013
Agency user loves the Planner view for maintaining an editorial calendar. He also likes the workflow functionality that makes it easy to manage approvals etc.
Last used in 2011. Good functionality, some usability issues.
January 29 2013
A social media consultant at a major agency, who last used the product in 2011, was impressed with Sprinklr's effectiveness as a customer service tool and liked many features such as content scheduling, customizability and engagement data capture. But there were some issues with user experience and data consistency.
Best social media management software I've used.
January 18 2013
Program Manager at an aviation company is very happy with Sprinklr which he uses to tailor messages to customers and drive sales.
User friendly + Organized
October 31 2013
Sprinklr is a good tool that make it easy to visualize all aspects of social engagement. It's also easy to manage social content and track engagement. But posting capabilities could be easier to use.
I miss Sprinklr v2
October 25 2013
We use Sprinklr to schedule posts and manage multiple accounts. Monitoring dashboards are very slow, and I have to use Tweetdeck in addition. The new Splash release also does not seem to provide much benefit.