Overview
What is ClickDesk?
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
Best solution available to have better communication with clients
Great at what it does, but is a one trick pony
Easy peasy lemon squeezy, simple and powerful live chat.
Review from aiflab COO about ClickDesk
My experience with ClickDesk
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $16.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ClickDesk?
ClickDesk Video
ClickDesk Competitors
ClickDesk Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(15)Community Insights
- Pros
- Cons
- Recommendations
Amazing Features: Many users have expressed their satisfaction with ClickDesk's wide range of features for live calls, online engagement, communication, and interaction with users or clients on a professional level. These features have been highly praised by multiple reviewers.
Easy Contact with Customers/Clients: Numerous reviewers have appreciated the seamless ability to contact customers or clients through the platform, which automatically connects them to the relevant representative. This functionality has been highlighted as a major benefit by many users.
Simple Agent Panel: Users find ClickDesk's agent panel to be straightforward and easy to manage, even for those who are not tech-savvy. This user-friendly interface has received positive feedback from several reviewers.
Slow and unresponsive support team: Several users have expressed frustration with the support team of ClickDesk, describing them as having poor operation and being unprofessional and unresponsive to messages. Users have mentioned long response times and a lack of attentiveness to their actual problems.
Lack of mobile app for iOS: A common complaint among reviewers is the absence of a dedicated mobile app for iOS. Users have stated that they are forced to use the platform through browsers instead, which can be inconvenient and less user-friendly.
Limited reporting options in free version: Some users feel that the free version of ClickDesk should offer more options for reporting. Currently, these features are only available in paid versions, leaving users without access to comprehensive analytics and data insights.
Users have made several recommendations based on their experience with the program. First, they suggest testing the product to determine if it meets your specific needs. This recommendation acknowledges that the program may not be suitable for everyone and emphasizes the importance of evaluating its functionality before making a decision.
Second, users recommend the program for small offices or teams of more than four members. This indicates that the product is well-suited for smaller organizations and can effectively support collaborative work among team members.
Lastly, users appreciate the helpfulness and availability of the support staff. They have found the support team to be responsive and ready to assist whenever needed, which enhances the overall user experience.
In addition to these common recommendations, users suggest incorporating social engagement and a helpdesk portal in a chat box within the product. This feature would allow for easier communication and interaction with customers, providing a convenient way to address their inquiries or concerns.
Overall, users recommend thoroughly testing the program to ensure its suitability for their specific requirements. They also highlight its effectiveness for small offices or teams and appreciate the helpfulness of the support staff. Additionally, users recommend adding social engagement and a helpdesk portal in a chat box to enhance customer communication.
Reviews
(1-6 of 6)[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
- fairly simple to use
- set up not too difficult
- usually worked OK
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
- Support team of ClickDesk is worst in operation. [In my experience they have been] totally unprofessional and unresponsive to messages.
- I recently had some issues while using the platform, their representative responded after an hour and left the conversation without listening to the actual problem.
Great at what it does, but is a one trick pony
- You can speak to someone on demand.
- Has the option of chat or phone call.
- User friendly with little learning curve.
- When I used it, it didn't have a mobile app.
- Support for the product was slow at times.
- Occasional lag in conversations.
Easy peasy lemon squeezy, simple and powerful live chat.
- They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
- They also have a simple ticking system along with live chat, it's not huge but it does work.
- Easy to implement with well known knowledgeable and CMS.
- They don't have a cell phone app for iOS yet.
- They could make it work with Slack.
Review from aiflab COO about ClickDesk
Most of our provided services are web based, so we needed real time interaction with customers and the ability to solve their issues soon as possible.
- Location with IP address information.
- Live voice call and video call facility including adding agent to conference or transfer the chat.
- Integrated help desk that receives offline messages from customers and can collect logs for future reports.
- Easy to collect the screenshot from customer's end.
- Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
- More information about users. Real time page visiting histories (more advanced way).
- Customers can review the agent's profile information (public profile).
- Audio and Video call facility.
- Adding agents to conference or transfer the chat to another one.
- One click file upload service or getting a screenshot from customers' end easily.
- Built in customer help desk for support ticketing system etc.
- Browser based application that can be easily maintainable.
- Also has a mobile application.
ClickDesk is ideal for a business that is serving support remotely, and agents can easily interact with customers easily from anywhere and do not have location specific problems.
My experience with ClickDesk
- Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly.
- It has an interesting log engine that sends all the conversations that happened via email for a manager.
- It offers interesting option to customize colours and images of the agent, even in the free version.
- I think the product should be available in other languages (for admin users).
- The free version should offer more options of reporting (they are available only for paid versions).
- In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.