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SoDash (discontinued)

SoDash (discontinued)

Overview

What is SoDash (discontinued)?

SoDash was a SaaS based customer engagement management tool that used intelligent prioritisation and instant message routing across social channels to support businesses in providing customer service functions. The product is no longer available.

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Recent Reviews

RECOMMENDED

9 out of 10
January 08, 2019
Incentivized
We are a digital public relations agency that deploys SoDash for our clients, typically those that get a large number of customer service …
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Pricing

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SoDash

$28.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SoDash Intro Demo

YouTube
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Product Details

What is SoDash (discontinued)?

SoDash (discontinued) Competitors

SoDash (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(4)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
January 08, 2019

RECOMMENDED

Tony Ahn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a digital public relations agency that deploys SoDash for our clients, typically those that get a large number of customer service inquiries or complaints via social media.
  • SoDash covers more social media sources than any other tool on the market.
  • SoDash's AI can interpret incoming messages and select and deliver the appropriate pre-written responses, allowing us to engage with large amounts of social traffic easily.
  • SoDash rates Twitter influence, allowing you to see who the most influential people to your brand are.
  • SoDash allows you to set-up email alerts for messages with particular keywords, high/low levels of activity, and even audio alerts should you want to run SoDash in the background.
  • The 14 day free trial was not fully functional, so I was not able to demo all its features.
  • It allows one customer service agent to do the work of two.
SoDash is excellent for businesses that get a high volume of customer service inquiries via social media, whether it be from one platform or many. It takes in data from Twitter, Facebook, LinkedIn, Instagram, Google, Pinterest, Flickr, blogs around the web, and lots of others. It is equally suited for a startup with a small customer service department, or an older company with a large customer service department. The software allows customer service agents to attach comments/notes to each customer that other agents can see.
We selected SoDash for two main reasons: 1) It takes in data from more social media sources than any other software, and 2) Its price point made it a good value. Those things are what differentiate it from its competition.
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