Pipedrive is the future of deal based sales automation.
Updated March 18, 2015
Pipedrive is the future of deal based sales automation.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Business XL
Modules Used
- ALL
Overall Satisfaction with Pipedrive
Pipedrive has allowed us to take our loosely informal sales process and put a solid cloud based framework to it. Pipedrive reduces the number of e-mails related to sales activities by half. Missed or forgotten follow-up is a thing of the past as Pipedrive does not allow you to let things slip. Using Pipedrive doubles your sales efforts...period.
- Reduce email
- Automate follow up
- Increase collaboration
- Better Android and iPhone apps
- We can cover twice the growth with the same number of people.
- Missed or delayed follow up is a thing of the past.
Salesforce and ACT are people cased. Pipedrive is deal based.
Using Pipedrive
12 - Sales and field service
1 - As simple as the DIrector of Sales keeping an eye on data integrity.
- Managing deal progression
- Sharing information about deals
- Logging service calls
- Logging service calls on won deals
- Maintaining a data base of competitor's products
- Customer satisfaction surveys
- Direct mail campaigns
- Pricing modeling
Evaluating Pipedrive and Competitors
- Price
- Product Features
- Product Usability
Deal based instead of customer based
Started with trustradius
Pipedrive Implementation
- Implemented in-house
Change management was minimal
- Users familiarity with relational database logic
- How to structure the pipelines, by product, geography, market segment, etc
Pipedrive Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Included in monthly SAAS fee.
Yes - Bugs are taken seriously and fixed.
Daily activity reports were not arriving correctly. I worked with the support team to try different settings and together we resolved the bug.
Using Pipedrive
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Structure of deals, activities and contacts
- Linkage of contacts to deals
- Manufacturing type approach to activity management
- Integration of products into deals
- Android app needs improvement
Yes - Still needs work