Overall Satisfaction with Conversocial
Conversocial is used by our Digital Marketing team to manage workflow for our social media channels.
- Increases productivity by reducing the amount of time spent responding and monitoring our highly active social media channels.
- History of interactions are grouped by individual conversations providing quick and easy research options.
- Customer support is beyond fantastic. Questions are answered almost immediately from the Conversocial team.
- It could be easier to group together individuals who have interacted with out brand the most.
- Increased employee efficiency
- Drastically eeduced number of "lost" or "forgotten" cases
- Allows digital team to provide better service and research support to the Customer Relations team
Functionality, searchability, ease of use and customer support