1. Home
  2. Marketing Automation Software
  3. Mailchimp Reviews
  4. User Review of Mailchimp
Why MailChimp is the Leading Email Marketing Software
Updated December 09, 2014

Why MailChimp is the Leading Email Marketing Software

Casey Armstrong | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MailChimp

  • Quickly setup email capture forms and create marketing lists.
  • Drip campaigns and lifecycle email creation with high-level stats/analytics.
  • Templates for attractive emails that are web/mobile compatible.
  • Deeper marketing automation rules.
  • Improved customer engagement for our software applications, which therefore helps convert customers and keep them using our product longer.
Along with the fact that MailChimp is an awesome product, it is also not ideal to jump from one email marketing tool to another. While it has some faults, the pros definitely outweigh the cons, especially for anybody trying to launch there email marketing in a timely fashion. I use MailChimp for many different types of businesses.
UPDATE: My biggest knock on MailChimp was their marketing automation, which they have since added to the product since my initial review. Whether you are sending newsletters to your list of 100 or automated emails to your list of 100,000, MailChimp can handle it all!

While they could improve some of their marketing automation to compete with more robust solutions such as Pardot and Customer.io, they provide an extremely valuable solution for email marketing. It's extremely easy to get up and running with automated email campaigns or 1-off emails to specific groups of people. Plus, the analytics that they provide and ease of use throughout the product are why MailChimp is the go to solution.

MailChimp Support

They have instant chat, which is something I put a lot of value on, as I work very odd hours at times.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, I needed to have 2 separate lists talk to each other in order to move forward. While the software can't do this, at 2am we found a workaround that solved my issue.