Overall Satisfaction with Radian6
- Radian6 captures a ton of sources across the internet.
- Very robust system.
- After being purchased by Salesforce.com, I know that their level of personalized customer support fell off a bit. I had become friends with a good amount of the folks over there, but now most of them have left due to culture change.
- Difficult to use if you are not savvy with tech.
- Sentiment analysis was off a bit. We had to manually correct sentiment tags that were clearly wrong.
- Pretty expensive.
- Great for customer service
- Good sales tool when pitching to clients when selling social services