Will Your Brand Stand the Test of Time? Ensure it Will with Simplify 360
Overall Satisfaction
- BeFirst publishes to multiple social channels for clients. The publishing module makes publishing very easy and effective.
- Workflow allows our team to handle customer service requests and brand management issues very quickly to maintain a company's reputation.
- The ease of set up in the listening module, makes brand reputation very effective.
- The platform does offer platform provide sentiment analysis, and it works great. The team has found that is very easy to keep up conversations and answer customer for clients or forward the infomation to said client.
- I would like to see Simplify 360 add analytic tracking function for custom URLs.
- Better Customer Service reponse time.
- Simplify 360 has increased our team's efficiency. While increasing ROI for our clients.
Evaluation and Selection
Yes - We replaced the other platform for Simplify 360 for ease of use and accurate data. Set up and monitoring were very easy and the workflow modual is very robust within Simplify 360.
- Hootsuite Pro,Radian6,Vocus PR Suite
In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate.
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Analyst Reports
Analyst reports, ability to respond quickly to negitive responses and customer complaints for clients. To achieve a understand of what customers expect of brands they follow and purchase.
I thought the process was very good. It made me think about my responses.