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SocialBro Review

4

SocialBro is one of a kind

SocialBro is highly effective for tying content to Twitter followers. It helps improve tweet quality by directly demonstrating which tweets gain or lose followers. It's a unique tool.

Overall Satisfaction

On a scale of 1-10, how likely are you to recommend SocialBro if asked by a colleague?  What advice would you have for that colleague?

8/10
This review8
SocialBro Average7.7
Social Media Management Average8.2
I recommend SocialBro to any client who wishes to better understand who the people they engage with on Twitter are and who wishes to understand how their content impacts their followers.

Please provide some examples of things that SocialBro does particularly well.

  • SocialBro is the best tool I have found for tie your tweets to changes in your followers. In essence, I can see when tweets are gaining or losing followers for my account.
  • SocialBro also has great analytical tools like best time to tweet reports
  • SocialBro also provide a very complete look at each person you follow or is following you. It helps to understand who the people are.

Please provide some examples of areas where SocialBro has room for improvement.

The only complaint I have is that I would like SocialBro for other social networks

What positive or negative impact (i.e. Return on Investment or ROI) has SocialBro had on your overall business objectives?

I am able to quickly identify trends in my content that either lose or gain followers. The quality of my content has improved, which has resulted in more followers and better reach.

On a scale of 1-10, how likely are you to renew your use of SocialBro?  Why do you give it this rating?

8/10
SocialBro is the only tool I know of that lets me tie tweets to changes in followers.
This review8
SocialBro Average7.7
Social Media Management Average7.8

Product Usage

How many people in your company use SocialBro?   What business functions do they represent?

1 - Social Outreach and Marketing

How many people do you have in-house to support SocialBro on an on-going basis.  Describe the types of people or skills required to support SocialBro.

0 - NA

What are the 3-5 most important use cases for this product in your organization?

  • SocialBro gives me insight into the friends and followers of my Twitter accounts
  • It also allows me to directly tie the tweets I make with changes in my followers.

What are some unexpected or innovative ways that your organization has been able to use SocialBro?

What are some additional ways that your organization might be able to use SocialBro in the future?

Evaluation and Selection

Did SocialBro replace another product in your organization?  What products did you replace and why did you want to replace them?

NA
 - NA

Which other products were on your short list as alternatives to SocialBro?  What made you choose SocialBro over the alternatives?

NA

Which factors were most important in your decision to purchase SocialBro?

If you had it to do over, how might you change the evaluation and selection process that you went through?

Implementation

On a scale of 1-10, how satisfied were you with the implementation?  Do you have any key insights regarding implementation of SocialBro?

8/10
This is SaaS, so implementation was simple.
This review8
SocialBro Average9
Social Media Management Average8.7

How did your organization implement SocialBro?

Implemented in-house

Was the implementation broken up into phases?

Was organizational change management a big part of the implementation?

What were the most significant issues encountered during implementation?

Training

What kind of training did your organization get on SocialBro?

Self-taught

On a scale of 1-10, how would you rate the in-person training?

On a scale of 1-10, how would you rate the online training?

Was the product easy to learn without training? Would you recommend this approach to others?

Yes, the product was very easy to learn. If you use social media monitoring tools at all, SocialBro will seem familiar to you.

Configuration

On a scale of 1-10, how configurable is SocialBro?

Do you have specific recommendations or "best practices" for configuring SocialBro?

Have you customized the user interface?

Have you added any custom code to SocialBro?

Any additional configuration or customization that you did for SocialBro that you want to mention?

NA

Support

On a scale of 1-10, how would you rate the overall support for SocialBro?  Why do you give it this rating?

8/10
I did submit an enhancement request and that was promptly replied to within their community.
This review8
SocialBro Average9
Social Media Management Average8.2

Please rate customer support for SocialBro for each of these factors .

/10
PositivesNegatives
None
None

If available, do you pay for premium support?  Why or why not?

No - It has not been necessary yet.

Have you ever reported a bug with SocialBro?

Can you describe a time when SocialBro provided you with exceptional support for this product?

Usability

On a scale of 1-10, how would you rate SocialBro's overall usability?  Why do you give it this rating?

8/10
The dashboard is excellent and easy to understand. Their messaging is very clear. The reports are visual and powerful.
This review8
SocialBro Average8
Social Media Management Average7.9

Please rate SocialBro for each of the factors on the System Usability Scale.

/10
PositivesNegatives
None
None

What functions are particularly easy or elegant to perform using SocialBro?

What functions are particularly difficult or cumbersome to perform using SocialBro?

Does SocialBro provide a mobile interface?

Reliability

On a scale of 1-10, how would you rate the product's overall scaleability?

On a scale of 1-10, how would you rate the product's overall availability?  Why do you give it this rating?

8/10
I have never had an issue.
This review8
SocialBro Average8
Social Media Management Average8.9

On a scale of 1-10, how would you rate the product's performance?  Why do you give it this rating?

8/10
I have never had an issue.
This review8
SocialBro Average8
Social Media Management Average8.4

Integration

On a scale of 1-10, how would you rate SocialBro for ease of integration?

What systems have you integrated or attempted to integrate with?

Are there systems that you would like to integrate with or plan to integrate with?   To your knowledge, do the vendors support or plan to support this integration?

No
NA

Which of these integration technologies have you used with SocialBro?

What advice do you have regarding integration with SocialBro?

Vendor Relationship

On a scale of 1-10, how easy was the vendor to work with during the sales process?  Why do you give them this rating?

NA

On a scale of 1-10, how easy was the vendor to work with after the sale?

What were the principle terms that you were able to negotiate with the vendor?

NA

Do you have any tips or advice for more effectively dealing with the vendor?

This review covers the Professional edition of SocialBro.

About the Reviewer

About SocialBro

This review covers the Professional edition of SocialBro.
Associated Tags
Social Analytics