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Reviewed Edition: Professional

About the Reviewer

Principal at Left Field Social
1 year experience with the product
Authenticated Reviewer

User Review: "SocialBro is one of a kind"

Reviewed on May 21 2013

TrustRadius Review Summary

SocialBro is highly effective for tying content to Twitter followers. It helps improve tweet quality by directly demonstrating which tweets gain or lose followers. It's a unique tool.

Overall Satisfaction with SocialBro

Overall SocialBro Rating : 8 of 10

Average: 7.7
I recommend SocialBro to any client who wishes to better understand who the people they engage with on Twitter are and who wishes to understand how their content impacts their followers.

SocialBro Pros

  • SocialBro is the best tool I have found for tie your tweets to changes in your followers. In essence, I can see when tweets are gaining or losing followers for my account.
  • SocialBro also has great analytical tools like best time to tweet reports
  • SocialBro also provide a very complete look at each person you follow or is following you. It helps to understand who the people are.

SocialBro Cons

The only complaint I have is that I would like SocialBro for other social networks

ROI on SocialBro purchase

I am able to quickly identify trends in my content that either lose or gain followers. The quality of my content has improved, which has resulted in more followers and better reach.

Likelihood to Renew SocialBro : 8 of 10

Average: 7.7
SocialBro is the only tool I know of that lets me tie tweets to changes in followers.

Using SocialBro

SocialBro Users and Roles

1 - Social Outreach and Marketing

SocialBro Support Headcount Required

0 - NA

Key SocialBro Use Cases

  • SocialBro gives me insight into the friends and followers of my Twitter accounts
  • It also allows me to directly tie the tweets I make with changes in my followers.

Innovative Uses of SocialBro

Future Planned Uses of SocialBro

Evaluating SocialBro and Competitors

Products Replaced by SocialBro

 - NA

SocialBro Alternatives Considered


Key SocialBro Differentiators

SocialBro Evaluation Lessons

SocialBro Implementation

SocialBro Implementation Rating and Lessons : 8 of 10

Average: 9.0
This is SaaS, so implementation was simple.

SocialBro Implementation Details / Implementation Partner

Implemented in-house

SocialBro Implementation Phases

Change Management Lessons

SocialBro Implementation Issues

SocialBro Training

Methods Used for SocialBro Training


SocialBro In-Person Training Rating : null of 10

SocialBro Online Training Rating : null of 10

Ease of SocialBro Training

Yes, the product was very easy to learn. If you use social media monitoring tools at all, SocialBro will seem familiar to you.

Configuring SocialBro

SocialBro Configurability Rating and Impressions

SocialBro Configuration Lessons

SocialBro UI Customization

SocialBro Extensibility and Code Customization

Additional SocialBro Customization


SocialBro Support

Overall Support Rating for SocialBro : 8 of 10

Average: 9.0
I did submit an enhancement request and that was promptly replied to within their community.

SocialBro Customer Support Pros and Cons


SocialBro Premium Support

No - It has not been necessary yet.

SocialBro Bug Resolution

Exceptional Examples of SocialBro Support

Using SocialBro

SocialBro Usability Rating : 8 of 10

Average: 8.0
The dashboard is excellent and easy to understand. Their messaging is very clear. The reports are visual and powerful.

SocialBro Usability Pros and Cons


Easy Tasks in SocialBro

Difficult Tasks in SocialBro

Mobile Interface Availability and Impressions

SocialBro Reliability

SocialBro Scaleability Rating

SocialBro Availability Rating : 8 of 10

Average: 8.0
I have never had an issue.

SocialBro Performance Rating : 8 of 10

Average: 8.0
I have never had an issue.

Integrating SocialBro

Ease of Integrating with SocialBro

Systems Integrated with SocialBro

Future SocialBro Integration Plans


Types of Integration

SocialBro Integration Lessons

Relationship with SocialBro

SocialBro Pre-Sale Rating


SocialBro Post-Sale Rating

Key Negotiation Points


Dealing with SocialBro

SocialBro Upgrade Process

SocialBro Upgrade Benefits

Anticipated Benefits from Future SocialBro Upgrades

Changing Editions of SocialBro

Future Edition Upgrade Plans

Questions and Comments About This Review

Have questions or comments for James? Did you have a similar or a different experience with SocialBro?