Last used in 2011. Good functionality, some usability issues.
January 31, 2013
Last used in 2011. Good functionality, some usability issues.
Score 6 out of 10
Vetted Review
Software Version
2011
Overall Satisfaction
- Can manage many different social accounts in one centralized platform.
- Effective for setting up a social media customer service process.
- Effective for pre-loading scheduled content.
- Has a customizable link shortener to track clicks.
- Allows for many team members to access social media publishing, monitoring and reporting.
- Captures useful engagement data.
- Very customizable with tagging.
- The user experience is clunky.
- Engagement data was sometimes inconsistent with similar data available from other sources.
- Frequent bugs.
- Streamlined social account management.
- Quick access to data to inform social media business decisions.
- Ability to coordinate with customer service team to handle issues surfaced through social channels.
Product Usage
3 - Social media strategy & analytics
3 - We had three strategists/analysts using the product for measurement and providing feedback to the client and directly to the vendor
- social media publishing
- social media monitoring
- social media measurement
- social media customer service management
- social media spam filtering and removal
Evaluation and Selection
Spredfast
Implementation
- Implemented in-house
Training
- Online training
- In-person training
- Self-taught
Not particularly easy. Some stuff was intuitive, other features needed some direction since the UX was not always ideal.
Configuration
Some features were added or adjusted per our request; a custom whitelabel was created for publishing to Facebook
Support
Yes - Sprinklr is a premium platform that works closely with its customers, and therefore has bigger but fewer customers.
Usability
Reliability
Integration
- Get Satisfaction.
At the time we were discussing it, Sprinklr did not support Get Satisfaction integration to the best of my knowledge.