Intelligent Virtual Assistant Software

TrustRadius Top Rated for 2023

Top Rated Products

(1-3 of 3)

1
IBM watsonx Assistant

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

2
Intercom

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without…

3
Genesys Cloud CX

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

All Products

(26-50 of 134)

26
Five9 Intelligent Virtual Agent

Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer…

27
Sembly.AI

Sembly (formerly Powow) is a SaaS platform from the company of the same name in New York City, that helps to make meetings more effective by using proprietary AI algorithms to transcribe and analyze meetings, transforming them into actionable insights.

28
Google Assistant

Users can build custom conversational experiences using Google Assistant’s voice and visual APIs. Take users on journeys through a product, using Assistant’s natural language understanding (NLU) capabilities and developer tools.

Explore recently added products

29
Amazon Alexa for Business

Alexa for Business is a service that enables organizations and employees to use Alexa to get more work done. With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks, and with Alexa devices. IT and facilities…

30
Amplemarket

Amplemarket is the platform to helps to sell in today's environment. From lead generation to personalized multichannel outreach and smart actions,

31
Nimoy by CriticalRiver
0 reviews

Nimoy is CriticalRiver's chatbot platform, that can be used to both manage account operations and support customer interactions, providing marketing material to customers interactively, accelerate onboarding, and provide IT Help Desk functionality.

32
Qollective.CX
0 reviews

Qollective.CX is an intelligent virtual assistant available in industry-specific variants that provide customer support solutions to companies. Connected to a Contact Center platform, the pre-built industry specific Virtual Agents creates actionable insights to assist service agents…

33
Laxis
0 reviews

Laxis is an intelligent virtual assistant that takes notes, allowing users to focus, by capturing conversations intelligently to make meetings more productive and enjoyable. Simple transcription and personalized templates help Laxis to extract insights, action items, and key quotes…

34
Aviaro
0 reviews

Aviaro enables businesses by delivering an AI messaging services. Aviaro is a cloud-based telecommunications company that provides API and application-based AI messaging. Aviaro’s responders can be programmed to understand just about any question customers may have. It can also…

35
Sentia
0 reviews

Sentia operates as an Assistant, an Analyst & a Coach for each team advising them exactly what they need to do every day and in what order to it. Sentia connects to a current CRM and is configured for the user's business' processes. With a simple card-based user interface, Sentia…

36
Truly
0 reviews

Truly is a software solution used to build AI-Enabled bots that eliminate complex repetitive tasks for reps/managers, reduce manual errors and improve CRM data quality. Its no-code rulesets give out-of-the-box functionality (eg: parse new email body, parse email signature, etc) as…

37
Verse.io
0 reviews

A conversational texting solution used to engage and qualify new prospects, book appointments, and automate outreach with existing customers. Using SMS, businesses can respond, qualify, and build trust with motivated prospects the moment they show interest, or identify and revive…

38
Enki
0 reviews

Enki presents an AI-powered skills coach that provides answers and guidance that helps users find answers with popular analytics tools, customized to the needs of teams, individual users, and roles, that help them to find needed data or reports, learn how to create visualizations,…

39
Arthy
0 reviews

What is Arthy? Arthy is an AI powered digital assistant for Amazon sellers that uses a recommendation engine to analyse a seller account, find recommendations to save time and money, and guide the user through completing the steps. Arthy also remind the user to reorder stock, send…

40
Ultimate.ai
0 reviews

Ultimate.ai is an AI-powered chat automation and ticket automation software solution from the company of the same name in Berlin. It is used to provide fast and consistent resolutions to customers across all digital support channels, streamline processes, and reduce support costs.…

41
Triniti by Active.ai

Active.Ai, a Gupshup company, is a Singapore-based Fintech startup with an innovation lab in Bengaluru, through artificial intelligence (AI) that delivers conversational banking services to help banks and financial institutions redefine their future digital strategy. They offer the…

42
Ivanti Neurons Digital Assistant

Ivanti Neurons Digital Assistant is a conversational AI virtual assistant, used to give enterprise employees a self-service option for their IT service needs, designed to emulate the consumer experience and provide a similar level of satisfaction.

43
Datch
0 reviews

Datch is a intelligent voice interface for industrial environments. It uses conversations to solve business process constraints, such as time spent on work orders, logging information, and solving problems during equipment breakdowns. It allows teams to speed up their processes, and…

44
Aimylogic
0 reviews

A simple visual AI-powered bot builder Aimylogic is a platform for natural language communication for SMBs, whereby, the vendor states, over 60.000 users have created thousands of skills for voice assistants and chatbots. It is designed so that non-developers can create a skill or…

45
Pattr Conversational AI

Pattr is a Conversational AI SaaS platform that empowers marketing and customer teams to have more effective and efficient conversations at scale to build a healthy community and drive organic growth with intelligent AI and automation. Conversational AI, intelligent automation and…

46
JAICF (Just AI Conversational Framework)

JAICF (Just AI Conversational Framework) is an open-source Kotlin-based bot and voice assistant development framework that is free of charge even for commercial use. Multiple platform libraries, NLU engines, persistence layers, and servers were combined in a single framework for…

47
Neuro.net
0 reviews

Conversational AI to boost operational efficiency and deliver a better customer experience.An AI-fueled contact center virtual agents designed to sound indistinguishable from humans. The vendor states their virtual agents are able to support complex conversations and mimic emotions.…

48
Awaken Scripting

Awaken Intelligence offer software to help show users the complete picture of contact centre. Their voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre…

49
[24]7 Voices
0 reviews

[24]7 Voices reinvents interactive voice response (IVR) for the digital age. Powered by conversational AI technologies that support natural, intent-based interactions, Voices supports customers and increases automation. It augments basic IVR with interactive visual content, contextual…

50
Stefanini Sophie
0 reviews

Stefanini offers Sophie, an AI virtual assistant based on cognitive computing and artificial intelligence, with a focus on self-adaptation and both interactive and contextual automation—enabling her to achieve self-learning and human-like interaction.

Videos for Intelligent Virtual Assistant Software

What is an IVA? Intelligent Virtual Assistants Explained | Intelligent Virtual Assistant vs Chatbot
03:26
This video explains what is an intelligent virtual assistant (IVA), how it differs from chatbots, and how it adds efficiency for both agents and consumers.

Learn More About Intelligent Virtual Assistant Software

What are Intelligent Virtual Assistants?

Intelligent virtual assistants (IVAs) are essentially chatbots that use either pre-determined rules or natural language processing and predictive analytics to assist salespeople, customer success, customer service, and marketing departments. They can help reps or agents perform tasks like lead qualification, meetings scheduling, data entry, pipeline management, pre and post-event outreach, etc. These types of platforms are also often called AI sales assistants, AI virtual assistants, or virtual assistant software.

These platforms are designed to help customer-facing departments be more productive by streamlining, automating, and/or optimizing different parts of the sales and marketing funnel. A primary goal of IVA software is to help increase a company’s revenue by increasing its capacity, without needing to hire more employees.

Some products in this category, including Conversica, x.ai, Saleswhale, Amplemarket, and Drift, interface with prospective customers directly, using AI-based chatbots to follow up on inbound leads, answer basic questions, and schedule meetings. These virtual sales assistants send emails or respond to live chat messages according to rules defined by the user's sales organization, similar to the job an inbound SDR/BDR might do. Some of these vendors offer intelligent virtual assistant software for other departments too, like marketing and customer success.

Products like Edward, Cien, Zoho Zia, Tact, and Troops, on the other hand, provide internal assistance to sales reps and managers. They're focused on productivity and optimal performance—things like reminders, automated data entry, pipeline insights, forecasting, etc. Typically they interact with salespeople through email, a chat interface, or push messages.

Intelligent Virtual Assistant Features

Most intelligent assistants will include the following capabilities:

  • Cross-channel conversation capabilities (e.g. website, email, messenger, etc.)
  • Customizable chatbots
  • Live chat
  • Lead/customer routing
  • lead qualification
  • Content sharing
  • Automated meetings booking
  • data collection
  • pipeline management
  • pre and post-event outreach
  • Integrations with third-party systems

Intelligent Virtual Assistant Comparison

Before deciding to purchase an intelligent virtual assistant platform, consider the following key factors:

  1. Use case: are you primarily looking for a sales, marketing, or customer support focused IVA software? Many vendors provide intelligent virtual assistant solutions for all of these use cases, though some products specialize in one of these areas. For example, some TrustRadius reviewers note that Drift is a better fit for sales and SDR teams while Intercom is a better fit for customer support.
  2. Rules-based vs. AI-based: are you interested in a rules-based tool where you can predefine specific conversation options? Or are you looking for an AI-powered IVA that uses natural language processing capabilities to interact with customers and website visitors? Rules-based chatbots can be ideal if you’re dealing with a large volume of very repetitive requests. However, more dynamic intelligent virtual assistants and chatbots can better handle complex requests and route customers or prospects to the appropriate channel or rep.

Pricing Information

Pricing for intelligent virtual assistant software can vary from product to product. Though most vendors charge on a monthly or annual subscription basis. Products can range from $10 per month per user/seat up to $100 per month per user/seat.

Many vendors don’t openly disclose pricing information on their website but will provide a quote upon request.

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Frequently Asked Questions

What can I use intelligent virtual assistant software for?

Intelligent virtual assistants, or IVAs, can be used for a wide range of activities across different departments. For example, sales development teams can use them to help collect information about leads, qualify leads, and automate booking meetings with new prospects.

These tools can also be used by marketing and customer support teams to help answer questions from customers and web visitors, share content or links to other resources, and provide teams with a unified inbox for responding to requests.

What are the benefits of using IVA software?

One of the main benefits of using IVA or chatbot software is that it helps give your team extra capacity, without needing to hire additional employees. They can also help automate and streamline repetitive tasks that would otherwise be manual. IVAs also help provide customers, leads, and website visitors with a personalized experience.

What are the best AI assistants?

According to feedback from end-users on TrustRadius, the top-rated intelligent virtual assistants are:

You can find more information about the intelligent virtual assistant software page and a list of alternative products here.

How much does intelligent virtual assistant software cost?

Intelligent virtual assistant software can range in price from $10/mo. per user up to $100/mo. per user and above. Most vendors do not provide pricing information publicly on their website, though interested buyers can ask for a custom quote directly from the vendor.