Best Business Process Management (BPM) Tools73Business process management (BPM) is a systematic approach to managing and optimizing a company's business processes, with the goal of improving corporate performance. BPM usually involves designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. BPM is often a juncture between IT and business departments at a company. BPM software supports the activity of BPM with capabilities such as case management, application development, workflow design and modeling, business rules engine, and reporting and alerting.BPMS Enterprise Edition1https://media.trustradius.com/vendor-logos/lI/U8/IK8EG0PM0BV0-180x180.JPEGAlfresco Activiti2https://media.trustradius.com/vendor-logos/qx/k1/GRRFF2IHDPNV-180x180.JPEGOpenText AppWorks3https://media.trustradius.com/vendor-logos/Jo/Dc/J5BO5E4D2RK8-180x180.JPEGwebMethods Business Process Management4https://media.trustradius.com/vendor-logos/0q/PO/P0RZTT3RSADG-180x180.JPEGSoftware AG Cloud5https://media.trustradius.com/vendor-logos/0q/PO/P0RZTT3RSADG-180x180.JPEG

Business Process Management (BPM) Tools

Best Business Process Management (BPM) Tools

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Business Process Management (BPM) Tools Overview

What are BPM Tools?

Business process management (BPM) tools have an end goal of improving corporate performance. They provide a systematic approach to managing and optimizing a company's business processes. BPM tools usually facilitate designing, modeling, implementing, and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. The goal might be to reduce inefficiencies, human error, or miscommunications.


BPM is often a juncture between IT and business departments at a company.

BPM Tools Features & Capabilities

Business process modeling
  • BPM software includes a visual process design tool that allows relatively non-technical users to design and test processes and workflows. The processes can usually be designed using the standard BPMN (Business Process Model and Notation) and SOA (Service-Oriented Architecture) methodologies, and exported in an executable language format (such as XPDL or BPEL).
Business rules engine
  • Users can create complex sets of business rules and conditions as part of process design and execution.
Workflow management
  • Users can design, test, and execute complex workflows, coordinating the interactions between people, systems, and data.
Form generator
  • Users can build web-forms without programming or coding skills.
Collaboration
  • The software often supports things like discussion threads, decision management, and idea management.
Analytics
  • Users can define metrics and KPIs, and run standard and custom reports.
Integrations

How BPM Software Works

BPM software supports the activity of BPM by allowing users to design, model, execute, automate, and analyze process workflows. A process is usually defined as a set of activities or tasks that are linked together based on conditions. Processes might involve person-to-person interactions or system-to-system.


Examples of processes that might be designed and improved using BPM software include:

  • Employee onboarding
  • Expense reporting
  • Time off requests
  • Account management
  • Invoice management
  • Loan origination
  • Compliance management
  • Customer requests
  • Complaint management
  • Project management or development

Benefits of BPM

BPM suites are usually designed to help improve business processes. Below are some examples of the potential benefits of using BPM software:

  • Cutting costs

  • Ensuring regulatory compliance

  • Increasing accountability

  • Improving engagement with customers or customer satisfaction

  • Reducing inefficiencies

  • Driving competitive advantages

  • Simplifying operations

  • Improving business agility

BPM vs. Low-Code Development

Although many BPM platforms now have low-code development capabilities, BPM and low-code platforms are fundamentally different. This is largely because they have different aims. Business Process Management suites are targeted towards achieving operational excellence in enterprises. The underlying goal is to connect all processes and functions within the organization in the name of operational efficiency.

Low-code platforms, on the other hand, are designed to expedite the software development and delivery process. Low-code is about enabling "citizen developers" to build business applications by assembling building blocks, with a reduced need for coding by highly-skilled developers.

Cloud BPM

Most modern BPM products are cloud offerings, but there are still several fully on-premises offerings that appeal to buyers for a specific set of reasons. Additionally, several products offer both a cloud and an on-premises version. Potential reasons for purchasing an on-premise product include:


  • Preference for keeping critical systems in-house

  • Requirements for extensive integration with local data

  • Serve very large user communities

  • Regulatory constraints on handling and storing sensitive data, such as HIPAA.

  • High focus on data security and visibility

  • Operations in multiple countries, some of which may have low internet bandwidth or content censorship

Business Process Management Tools Comparison

There are two key factors to consider when on the market for a BPM tool:

1. On-premise vs Cloud: Decide whether you want to host your BPM software on-site or off-site by using a SaaS version of the tool. Some BPM software is available in both editions, whereas others aren't.

2. BPM framework: There are three different BPM frameworks from which to choose: full-service, horizontal, and vertical. Full-service frameworks include a comprehensive suite of BPM tools so you do not have to use more than one tool to meet your BPM needs. Horizontal frameworks deal only with the design and development phases of business processes across industries. Vertical frameworks focus on carrying out processes specific to your industry and are not one-size-fits-all, so choose wisely.

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Pricing Information

BPM software is complex enterprise software and prices can vary quite widely depending on several factors such as requirements, customizations, backend coding, on-premise vs cloud software, etc. In general, enterprise cloud software is likely to be between $50 and $100 per user per month.

Business Process Management (BPM) Products

Listings (101-105 of 105)

Alfresco Activiti is an enterprise level business process management (BPM) platform which supports process modeling activities with a suite of tools and editors, collaborative features, and process data recording for demonstrating regulatory and internal standard compliance.

The OpenText AppWorks Platform (formerly known as the OpenText Process Suite) supports business process management, case management, master data management, and business rules management capabilities with the ability to quickly build and rapidly deploy business applications to the cloud with a low-c…

TrustRadius Top Rated for 2019

2019 Top Rated Business Process Management (BPM) Tools

There are plenty of options out there, but here's our shortlist of the best Business Process Management (BPM) Tools. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.