TrustRadius Top Rated 2019

Announcing the Top Rated Event Management Software for 2019

Today, we awarded the 2019 TrustRadius Top Rated badges for Event Management Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.

Here are the winners:

CrowdCompass

CrowdCompass, a Cvent company, provides mobile apps to drive in-event attendee engagement and collect event attendee information. It features tools to help conference sponsors and exhibitors gather leads, keep an updated schedule in the hand of every guest, and engage guests with a live activity feed, Q & A, and polls and surveys. 

 This product is used by marketers and event organizers across industries and at companies of all sizes. A large proportion of CrowdCompass users across TrustRadius are from midsize companies (46%). Reviewers appreciate CrowdCompass for its user engagement (e.g. surveys and polls) and sales tools (e.g. lead capture), as well as personalized messaging capabilities and agenda communication functionality.

“CrowdCompass is wonderful for medium to large events with a variety of sessions, speakers, and breakout rooms or locations. It’s an excellent tool for planners to push messages and information to attendees and a great way to see feedback or interactions through the social wall. The tool is popular with our users with adoption pushing up into 80% and 90% for our recent events.”


Geoffrey Seiler | Registrar and Travel Coordinator | Education Management Company 

Cvent Event Management

Cvent offers a cloud-based suite of event management apps ideal for marketers and event organizers supporting large, multi-room conferences. It notably includes less common features such as venue sourcing, business transit and hoteling services and bidding, as well as floor and room blocking for managing large spaces. With Cvent’s may acquisitions, the platform’s event management functionality is increasing. 

On TrustRadius, a large portion of Cvent Event Management users are from midsize companies (41%). Users of Cvent’s adaptable platform praise its user engagement features (e.g. mobile app, notifications) and other attendee management functionality like badging, while also praising its features not often found in other event management suites such as RFP management, and its relatively advanced financial reporting.

“We used Cvent for our Team Summit Event in October of 2018 and it was a huge success! Not only did the attendees enjoy the app, they felt more connected to the company and their coworkers. For us planners, it was just what we needed. We used push notifications as reminders, updated sessions in real time (a huge change over past event software) and were able to engage the employees in all aspects of the event. It was a great tool for everyone in the company.”


Rebecca Restrepo | Office Manager | Computer Software Company 

EMS Software

EMS Software, an Accruent company, offers events management and room booking software supporting room or space scheduling, visitor management (e.g. badging), and space optimization analytics. Its event management features are oriented around the needs of higher education organizations and enterprises requiring a workplace management solution. EMS offer features that cater to these needs, including classroom booking and scheduling, self-service room booking, and a calendar integration for employees to add room bookings to their calendars.

 Across TrustRadius, EMS Software users primarily work in the higher education industry (70%), and work at enterprise size businesses or organizations (70%). Reviewers of EMS Software on TrustRadius praise its ability to manage complex scheduling scenarios, and note that it can also be used for equipment rentals, catering requests, as well as vehicle and fleet scheduling.

“We use EMS Software to schedule our classes and external room space rentals. We have multiple buildings and use EMS Software differently at each location. EMS Software addresses communication between departments that service internal and external events. It allows department staff to delegate work assignments to the right departments for all internal and external services provided for events, whether it’s a class, meeting or training… The software is well suited for booking spaces, detailing services and equipment, and invoicing and creating documents such as agreements, confirmations, invoices, etc.”

Keeya Faison | Center Operations Manager | Higher Education Company 

Splash Event Marketing Platform

The Splash Event Marketing Platform is an event management solution that focuses on the sales and marketing side of events. As well as event registration and check-in, Splash provides features such as lead data capture through a CRM integration, a templated content management system for event website creation, marketing asset and workflow management, and an automated invitation system with easy mobile registration. 

On TrustRadius (41%)  of Splash Event Marketing Platform users are from midsize businesses and enterprises. Splash reviewers on TrustRadius value the product’s content management capabilities, including the high quality stock images and tools for developing attractive landing pages and event invitations. 

“Our marketing department is currently using Splash to create concise and creative invites to our corporate events/functions. We are using Splash for all of our events nationwide. Splash has made it easier for our coordinators to have professional looking invites that represent our brand without having to dig too deep into the creative part of building an invite … Splash has made out event invite and check-in process completely streamlined. There is consistency within our brand corporate-wide without coordinators needing to be graphic designers. The stock library allows us to create high-quality professional invites/landing pages without the cost of buying rights to images.”

Kate Wirth | Marketing Coordinator | Information Technology and Service Company 

Congratulations to the winners of the Top Rated Event Management Software Award!

What is Event Management Software?

Event management software is used by conference managers, promoters, event coordinators, and marketers to plan and market events, track attendee activity, and help measure event success. Event management software is related to event registration software, and includes event registration functionality along with event CRM, workforce scheduling and management, and venue management and/or rooms booking. 

For academic conferences that may entail a call for papers, this software typically offers abstract publishing, agenda sharing with conference registrees, and itinerary management capabilities. For trade shows with sales presentations, event management products offer floor space management, kiosks and digital signage, and other sales-specific functionality. Vendors also provide mobile app designed to help organizers, marketers, and event vendors collect event attendee information and track their activity.  Engagement tools like event live feed, live surveys and polls, and Q & A sessions may also be part of event management software packages. Visitor management features such as badge printing and reading, attendee registration, and on-site analytics are also typically included in in this category.

Top Rated Criteria

Products included in the 2019 Top Rated Event Management Software list must have been in the top tier of their category TrustMap as of June 3rd, 2019. To qualify for the Event Management Software Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category.  Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.

Elizabeth Sullivan-Hasson

Elizabeth is a research associate at TrustRadius where she focuses on tracing the evolution of business software and finding new ways to visualize user data. Elizabeth has a BA in Economics and Political Science from the University of Massachusetts Amherst and an MSc in International Development from the London School of Economics. When she’s not in the office, Elizabeth enjoys exploring new cities, hiking, trying out new recipes, and diving into sci-fi novels.

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