TrustRadius Top Rated
Today, we awarded the 2019 TrustRadius Top Rated badges for Web Conferencing Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.
Web Conferencing Software
Web conferencing software enables users not in the same physical office, such as remote employees, clients, prospects, business partners, or members of other office branches to participate in online meetings. This software is used in many scenarios: one-to-many presenter style meetings, group meetings, virtual face-to-face client or remote employee meetings, online presentations, conference calls, webinars, online learning, product demos, and live trainings or tutorials. Many vendors offer features such as audience polling, live chat, Q&A, and file sharing along with standard video conferencing, dial-in, and screen sharing capabilities.
Evaluating web conferencing software and finding one that has the level of quality, reliability, security, and scalability that fits your business best can be tough to navigate. Feedback from users who have already been through this process can give web conferencing buyers insights about product usability and performance so that they can make a more informed decision.
Here are the winners:
Zoom is a web conferencing solution that is ideal for online meetings, webinars, presentations, live trainings, and more. It offers features such as file sharing, zoom rooms, meeting recording and transcription capabilities, and collaboration tools. Reviewers highlight that Zoom does not require a lot of bandwidth and produces high-quality video and audio even in areas with poor internet connectivity. Zoom is used across companies of all sizes, but there is a large concentration of users (40%) from small businesses.
“Our team is split across 3 locations, so it was always a challenge to organize meetings. We switched to Zoom close to two years ago for this, and it solved our problems perfectly. You schedule a meeting and send everyone invites. It integrates with Outlook so all those invites come with a calendar attachment. I really love the simple, easy to use interface of Zoom. It is also really easy to join meetings. We have used it to set up meetings from multiple locations and can’t remember the last time someone couldn’t join it.”
– Namrata D. | Proprietor | GNV Enterprises (Retail)
BlueJeans is an online meeting platform that allows users to connect via video, audio, and web conferencing. It features an integrated Dolby Voice system that enhances the audio experience for participants by canceling out background noise and helping to spatially orient distinct voices. One benefit this software offers is the ability to join a meeting using any device including desktop computers, laptops, smartphones, and tablets. According to reviewers, email integrations (e.g. Outlook, Office 365, Gmail) and ease of connecting to an online meeting are two of BlueJeans’ strengths.
“It is a very good piece of software for both internal and external use. When I was interviewing to join my current company, some of my interviews were remote. Despite never having used any sort of BlueJeans software, I was able to join the meeting quickly and painlessly without dealing with any plugin or installation issues.”
– Verified User | Technician in Information Technology | Computer Software Company
Lifesize is a video conferencing solution that enables users to participate in online meetings by connecting through desktop, mobile, and browser-based web applications. It includes features such as video recording and sharing, unlimited audio-only calls for users in over 60 countries, meeting room hardware (e.g. cameras), and meeting room group chats. Reviewers note that Lifesize has excellent video and audio quality and a responsive customer support team. While Lifesize is used within companies of all sizes, the majority of Lifesize reviewers on Trustradius (57%) are from mid-sized businesses.
“After having tried and evaluated many different solutions and vendors I truly believe Lifesize Cloud is the best video solution on the market at the moment.[…] Whether used for internal or external meetings Lifesize offers a solution that works even on really bad networks and low bandwidth. And the best part is that your organization doesn’t need to change its current way of scheduling meetings with the different calendar integrations Lifesize provides.”
– Christoffer Sorner | Videoconferencing Specialist | ITO Nordic
WebEx Meetings is a web conferencing platform from Cisco that provides users with the ability to host or join online meetings from virtually anywhere. It offers features such as screen sharing; meeting recordings; integrations with popular third-party tools including Salesforce, Microsoft Teams, Moodle, and Canvas; the ability to have upwards of 30,000 meeting participants, meeting broadcasting with Facebook Live. Reviewers emphasize how easy it is to share files in multiple formats (e.g. Word, Excel, PDF) and give presentations with WebEx Meetings.
“Participants can call over the phone, or join over their computers and laptops. It makes giving information to join the meeting easy (for example, providing a link, calling code, etc).[…] WebEx is great for large meetings where other individuals might want to listen in or passively watch. It allows multiple mediums to join in on a meeting, share a screen, or view a powerpoint presentation.”
– Raymond Tran | Senior Fellow | Seyfarth Shaw LLP
From LogMeIn, GoToMeeting is an online meeting software that enables users to launch or join conference calls from their desktop or mobile phone via an online call, built-in audio, or a toll-free dial-in number. It includes features such groups chats, ability to set up one-click meetings, and call recordings and transcriptions. According to comments from reviewers, GoToMeeting is simple to set up and install and has a user-friendly interface. GoToMeeting is used consistently across all company size segments.
“GoToMeeting is a perfect tool for web video conferencing for sales organizations. There can be a number of instances where meeting face-to-face in person is not feasible. Using a product like GoToMeeting alleviates the need for flights, hotels, etc and can streamline the sales process by allowing you to meet frequently.”
– Aaron J. McReynolds | Senior Corporate Account Executive | Qualtrics
Skype for Business (formerly Lync) from Microsoft is a web conferencing solution that also offers a variety of Lync Optimized meeting room hardware using popular brands such as HP, Lenovo, Logitech, and Microsoft. It offers multiple types of meeting solutions for conference calls, presentation style meetings, collaborative discussions, etc. Reviewers on TrustRadius highlight the enhanced security features and ease of integration with other Microsoft Office technology as things that Skype for Business does particularly well.
“Skype for Business offers a solution for each type of meeting. […] The software is highly secure and encrypts end-to-end communication by protecting the company’s confidential data against cyber attacks, generating confidence in the company in each use.”
– Alexander Palma Ibarra | Analista de Ingeniería | IC CORPORATION VENEZUELA
Adobe Connect is Web Conferencing software ideal for video calls, presentations to large and small groups, webinars, and online trainings. It includes collaboration features such as screen and document sharing, audience polls, Q&A, live chat, whiteboard, breakout rooms and meeting recordings. Adobe Connect also has features designed specifically for use in an educational or training setting such as course/curricula creation and management, learner tracking and certification, and a central content library. According to reviewers, two key benefits of using Adobe Connect include the ability to customize the meeting room features and have multiple participants share their screens simultaneously.
“From my perspective as a technical course developer, it is my hope was to use a software product that is intuitive, powerful and seamless for my eLearning courses. Adobe Connect delivered on all three. The Adobe Connect Library directory structure and file sharing options felt very familiar and were easy to navigate and deleting files/changing file names if I goofed up was a breeze.”
– Dave G. | Computer Software
Congratulations to the winners of the Top Rated Web Conferencing Software Award!
Top Rated Criteria
Products included in the 2019 Top Rated Web Conferencing Software list must have been in the top tier of their category TrustMap as of January 15th, 2019. To qualify for the Web Conferencing Software Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category. Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.