TrustRadius Top Rated 2019

Announcing the Top Rated Webinar Software for 2019

Today, we awarded the 2019 TrustRadius Top Rated badges for Webinar Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.

Here are the winners:

BlueJeans

BlueJeans is a web conferencing and video calling platform that supplies a complete webinar solution. BlueJeans’ plans provide a low cost option for users hosting 50 person meetings, but scale to support events with up to 15,000 remote viewers. Webinars conducted via BlueJeans Events can be viewed in device agnostic HD video and include user interactivity tools like polling, surveys, and  moderated chat. 

Beyond the live experience, BlueJeans provides cloud storage and sharing of events, a calendar integration, and social sharing capabilities. 

On TrustRadius, the majority of BlueJeans reviewers come from either small businesses  (35%)  or enterprises (30%). Users praise BlueJeans’ sound and video quality for all situations, the easy-to-use session sign-on experience, and its versatility for use in both small conferences and huddles as well as company wide meetings.

“We have deployed BlueJeans across the company and all departments and meeting rooms. We use it for all meetings including very large monthly company-wide meetings. We have managed to cut travel budgets and enhance existing meetings through the use of video technology. The end user experience is the best I have seen from a meeting and conference platform… BlueJeans is a complete solution, it would be a perfect product to replace numerous legacy systems of which the capacity has been reached or are not meeting their requirements. It is great for use in meeting rooms with one touch join as you enter the room, also for mobile sales force teams who can join directly from their mobiles and still experience the full meeting with video / content.”


Kenny Thornton | Head of IT | Pharmaceuticals Company 

GoToWebinar

GoToWebinar, from LogMeIn, is a webinar and online conference tool designed to provide an easy-to-use registration and web meeting experience. It features audience engagement tools like insertable video and polls, as well as a customized experience through webinar templates and layouts and branding tools. 

The registration process can also be branded and customized. For replay or after-session review, GoToWebinar includes video hosting and a branded video library, with unlimited cloud storage for library content. All GoToWebinar subscriptions include GoToMeeting, LogMeIn’s highly reviewed web conferencing tool, and GoToStage, LogMeIn’s video sharing platform for public-facing webinars. 

GoToWebinar is used across industries and departments, with a majority of reviewers working at either small (36%) or midsize (35%) businesses. TrustRadius reviewers enjoy GoToWebinar’s stability and audio / video quality, the small learning curve associated setting up and joining webinars, and most notably its engagement features – particularly the mid-presentation feedback surveys. 

“GoToWebinar is extremely easy to use and very intuitive. The majority of tasks you need to perform for hosting a webinar are pain-free and anything that you may not immediately know how to do can be easily found through their documentation and help center. We’ve also found that it is easy to train new people on the tool and doesn’t require a lot of time or effort to do so… GoToWebinar is affordable, easy to use, feature-packed and scalable. It is perfect for small to large businesses that want to quickly jump into the webinar world.”


Verified User | Director in Marketing | Marketing and Advertising Company

ON24

ON24 is a marketing-oriented interactive webinar software that includes live audience engagement analytics and lead scoring, as well as the ability to arrange recorded videos into binge-worthy playlists and chapters. The ON24 ‘Engagement Score’ provides marketers with detailed information about audience activity and how it relates to level of interest in the video content. Video audience engagement may be viewed overall via a real-time dashboard, at the account level, or individual prospect level. 

For presentation, ON24 has a configurable page builder including customizable CTAs, and video editing tools as well. And ON24 provides simu-live capability for viewing webinars recordings. 

On TrustRadius, ON24 is reviewed primarily by marketers (69%) across many industries, with a large portion of reviewers coming from enterprises (45%). ON24 users on TrustRadius praise its effective lead generation, suitability for training and customer success, its analytics and reporting, as well as the customizable viewing experience that both presenters and attendees both enjoy.

“ON24 is used by our Marketing Dept. We had the need to ramp up our lead generation and our thought leadership in the market. Using webinars to do it was a natural fit… ON24 is a great tool if you are looking to get into the field of offering webinars. The platform is simple to launch, easy to configure, and really a great way to add more leads to your sales pipeline. We have recently started using the tool for internal and external training programs as well.”


Brooke Maynard | Sr. Director of Marketing | Computer Software Company 

Adobe Connect

Adobe Connect is a web conferencing software that is also designed to host interactive and dynamic webinars for marketing, sales, or educational purposes. Ready to support enterprises, Adobe Connect can support webinars of up to 1500 remote participants, and can handle high volume outreach with pre-event features like customizable event registration forms and email reminders. 

To help webinar hosts and presenters engage their audience, Adobe Connect supplies an extensive range of interactive and customizable tools such as quizzes, timers, prizes and contests, and word clouds. Room templates and layouts are available to provide an event specific viewing experience, and the Adobe Connect service also offers customizable breakout virtual meetings spaces. 

About one third of Adobe Connect reviewers on TrustRadius (34%) work at enterprise level companies. Adobe Connect users on TrustRadius appreciate how scalable the platform is, ease of sharing documents and other supporting materials, availability of features to encourage direct engagement, and the breakout rooms functionality.

“Adobe Connect is essential for our registration of webinars, this tool allows us to share ideas and materials online in real time. With Adobe Connect we can connect virtually and easily to work together in different projects of the company saving time since we can visualize several screens at the same time without problem… Adobe Connect is ideal for interactive sessions, for electronic learning, an application that is integrated in a versatile way with other platforms and tools, increasing its performance within the company for end users, the webcams are excellent for monitoring the commitment of the employees during seminars or video conferences.”


Alexander Palma Ibarra | Project Coordinator | Telecommunications Company 

GlobalMeet Webinar (formerly ReadyTalk)

GlobalMeet Webinar (formerly ReadyTalk) is a web conferencing tool that allows users to schedule and conduct webinars, and livestream events. Designed to be an easy-to-use solution for scheduling and hosting meetings, GlobalMeet Webinar also features audience engagement tools (e.g. polls and surveys), and engagement analytics with automated notifications throughout the duration of the event. Recorded broadcasts can be stored, edited, and re-shared on demand or simulated live as desired. 

On TrustRadius, a large portion of GlobalMeet Webinar reviewers (44%) come from midsize businesses, marketers also make up just over a third (37%) of their reviewers. GlobalMeet Webinar users on TrustRadius highlight the overall intuitiveness and ease-of-use of the GlobalMeet Webinar platform, citing its excellent screen sharing, clear audio, and a fast log on capabilities.  

“We use [GlobalMeet Webinar] across our entire business platform. Our sales team uses it for demos and webinars while our account managers and support team use it for training and screen shares. It is a great tool for when you need to quickly share your screen or if you have multiple people/teams joining the call/screen share from different areas… This is a great solution if you do a lot of conference calls or screen shares and even works well on your mobile device.”

Bryce Johnston | Account Manager | Fund-Raising Company 

Congratulations to the winners of the Top Rated Webinar Software Award!

What is Webinar Software?

Webinar software allows the user to share, record, and replay learning and instructional sessions with distributed audiences. Like web conferencing software, webinar software features slideshow or screen sharing, collaboration tools and audience participation controls (e.g. chatbox, surveys), and a means of scheduling events and inviting participants. These two software categories differ in that webinar software can support large one-to-many conversations, and therefore includes moderator controls for hosting a one-to-many video session. 

Webinars may be used to collect lead information, host workshops or training sessions, or conduct company town hall meetings. This software is commonly used by sales reps and marketers for webinar hosting, customer success agents during training or onboarding, or company personnel responsible for organizing internal company meetings. Like most communications-oriented applications, webinar software is evaluated primarily for its reliability, and video and audio quality. 

Pricing can vary depending on the vendor and the expected webinar audience size. Some applications may offer an easy and relatively inexpensive browser-based solution for small ad-hoc workshops or presentations, while other more expensive webinar software may focus on supporting larger gatherings.

Top Rated Criteria

Products included in the 2019 Top Rated Webinar Software list must have been in the top tier of their category TrustMap as of June 3rd, 2019. To qualify for the Webinar Software Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category.  Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.

Elizabeth Sullivan-Hasson

Elizabeth is a research associate at TrustRadius where she focuses on tracing the evolution of business software and finding new ways to visualize user data. Elizabeth has a BA in Economics and Political Science from the University of Massachusetts Amherst and an MSc in International Development from the London School of Economics. When she’s not in the office, Elizabeth enjoys exploring new cities, hiking, trying out new recipes, and diving into sci-fi novels.

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