B2B Connection

Recognizing the best software products based on their customer satisfaction, review performance, and market-size fit.

Recognizing the best software products based on their customer satisfaction, performance via reviews, and mid-sized market fit.

Recognizing the best software products based on their customer satisfaction, performance via reviews, and small business market fit.

Recognizing the best software products based on their customer satisfaction, performance via reviews, and enterprise market fit.

Who says you can’t measure love? At TrustRadius, we can, and we have some of the most-loved products out there on our site. Last year, we developed several formulas to quantify or measure love sentiment expressed in customer reviews.

TrustRadius announces 413 awards for software that has Best Feature Set, Best Value for Price, and Best Relationship

Love is, famously, impossible to measure. No one can accurately quantify love, but here at TrustRadius, we enjoy two things. We like pushing boundaries, and we really like reviews. Our wonderful team has evaluated our vendors and their reviews, looking for how often users mentioned something they absolutely love about these products. The process involved some pretty amazing variable phrases, including “loveDensity”. Beat that for romance, Romeo and Juliet. Now, we aren’t saying we have SOLVED love, in a leap that will go down in history, be sung about in songs, written of in poetry, and discussed in scientific journals… but we’re not NOT saying that either… So here is our list of the 2021 Most Loved products from our site, including the top 10, which hold a special place in our reviewers’ hearts. Top Ten Most Loved Products of 2021 Acuity Scheduling, a Squarespace company Wow, were users feeling this one. At the top of our Most Loved list, this product is no stranger to our awards, having received a Top Rated award for best Appointment Scheduling Software. We can only hope their (virtual) trophy cabinet has the space, and that their inbox can hold all the DMs they […]

Business Intelligence software (BI) makes up a large heterogeneous category of software, however not all tools in the category can be meaningfully compared to each other. There are several types of BI tools of which the most substantive are Full-Stack Business Intelligence Tools and Data Discovery and Visualization Tools.  Full-stack BI solutions are useful for organizations that wish to deliver relatively stable operational reports in a consistent format to front-line staff across the organization. On the other hand, the focus for Data Discovery and Visualization tools is not primarily reporting and monitoring, but rather ad-hoc analysis of multiple data sources. These tools provide data analysts with an intuitive way to sift through large volumes of data to expose patterns and outliers hidden in the data.  This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Business Intelligence Software (BI) tools in use today. The Best Of Business Intelligence winners are:  Best Usability – Business Intelligence ThoughtSpot, 1st Place Best Customer Support – Data Visualization BI Sigma Computing, 1st Place Best Business Intelligence Usability Business Intelligence (BI) tools are designed to solve the specific problem of enterprise data silos. Much crucial […]

Buying new HR software, like many other large technologypurchases, can be a stress-inducing process. Some of the mostdifficult parts can be figuring out which products meet all yourbusiness needs, getting the information you need from vendors,making sure everyone is on the same page internally, andscheduling time for multiple product evaluations. With our Best of Awards, TrustRadius aims to recognize top technology products who are leading the way in terms of Customer Support, Usability, and Feature Set. Our winners were determined entirely on customer feedback from users with use cases and needs similar to yours. Here are the best HR software solutions for 2021: Corporate Learning ManagementLessonly, Customer Support, 1st PlaceTovuti LMS, Customer Support, 2nd PlaceArticulate 360, Customer Support, 3rd Place Tovuti LMS, Feature Set, 1st PlaceArticulate 360, Feature Set, 2nd Place Employee Performance Management15Five, Customer Support, 1st Place15Five, Feature Set, 1st Place HR ManagementBambooHR, Customer Support, 1st PlaceTriNet, Customer Support, 2nd Place Zenefits, Usability, 1st PlacePaycom, Usability, 2nd PlaceADP Workforce Now, Usability, 3rd Place Zenefits, Feature Set, 1st PlaceADP Workforce Now, Feature Set, 2nd PlacePaycom, Feature Set, 3rd Place Talent ManagementClearCompany, Customer Support, 1st Place Time TrackingEverhour, Feature Set, 1st Place Workforce AnalysisActivTrak, Customer Support, 1st Place ActivTrak, Usability, 1st […]

This year, TrustRadius is recognizing products that have earned a 2020 Best of Award. The winners of these awards must meet high standards based on user reviews and ratings. The Best of Sales Technology category takes into account user ratings from several attributes such as Customer Support, Usability, and Feature Set across 6 sub-categories. Products in Sales Technology provide users with a wide range of capabilities such as information tracking, customer engagement, marketing initiatives, and sales enablement. This year, the Best of Sales Technology winners for Sales Technology are:  Best Customer Support – Call Tracking  Invoca, 1st Place Best Feature Set – Call Tracking  Invoca, 1st Place Best Customer Support – Contact Center Talkdesk, 1st Place Best Usability – Contact Center Talkdesk, 1st Place NICE inContact Center CXone, 2nd Place 8×8 Contact Center, 3rd Place Best Feature Set – Contact Center Genesys Cloud (formerly PureCloud), 1st Place Talkdesk, 2nd Place 8×8 Contact Center, 3rd Place Best Customer Support – Sales Email Tracking  Mailtrack, 1st Place Best Usability – Sales Email Tracking  Mailtrack, 1st Place Best Feature Set – Sales Email Tracking  Mailtrack, 1st Place Best Customer Support – Sales Enablement MindTickle, 1st Place Gong.io, 2nd Place Best Feature Set – […]

These are the Best of Awards for Security software. Specifically, we are celebrating those products which have earned the Best Customer Support, Best Usability, and Best Feature Set in the categories of Application Security, Authentication Systems, Blockchain-as-a-Service, Data Center Backup, Data Loss Prevention, Email Encryption, Endpoint Backup, Firewall, Identity Management, IP Address Management, IT Alert Management, Mobile Device Management, Password Managers, SaaS Backup, Security Awareness Training, Security Information Event Management, VPN, and Web Content Filtering. Application SecurityVeracode, Customer Support, 1st Place Veracode, Feature Set, 1st Place Authentication SystemsWatchGuard Authpoint, Customer Support, Usability, Feature Set, 1st PlaceDuo Security, Customer Support, 2nd Place Blockchain-as-a-Service (BaaS)IBM Blockchain Platform, Feature Set, 1st Place Data Center BackupCommvault Complete Backup & Recovery, Customer Support, 1st PlaceCohesity, Customer Support, 2nd PlaceDruva Phoenix, Customer Support, 3rd Place Druva Phoenix, Usability, 1st Place Commvault Complete Backup & Recovery, Feature Set, 1st PlaceCohesity, Feature Set, 2nd Place Data Loss PreventionForcepoint Data Loss Prevention, Feature Set, 1st Place Email EncryptionDataMotion SecureMail, Customer Support, 1st Place DataMotion SecureMail, Feature Set, 1st Place Zix, Usability, 1st Place Endpoint BackupDruva inSync, Customer Support, 1st Place Druva inSync, Usability, 1st Place Druva inSync, Feature Set, 1st Place FirewallFortinet FortiGate, Customer Support, 1st Place WatchGuard Network […]

The Customer Support Software category for the Best Of Awards includes software products that help companies centralize, streamline, and hone their own product support. These software address Customer Success Management, Customer Experience Management, and Customer Support Teams’ needs for holistic customer profiles. Products in this category often offer single-sources for customer profiles & communication tracking or offer more specialized software that integrate into an existing software stack. Best of Feature Set Winners in these customer support categories streamline business operations and provide tailored features that address their unique breadth of challenges. The Best Customer Service Award honors products that provide above-and-beyond resources in the form of responsive support teams and online documentation. Winners of the Best of Usability Award offer well-integrated, customizable products that maintain high ease of use for a wide range of user levels. B2B Industry software must meet high standards in order to compete for the Best Of Awards categories. They must have 10 recent ratings from within the last year to ensure that the product’s score is accurate. They must also have an aggregate attribute rating of 8.0 or higher in the categories they compete in. This year, the Best Of Customer Support winners are: Best […]

This year, TrustRadius is celebrating products which have earned a 2021 Best Of Award. The awards being celebrated include Best Customer Support, Best Usability, and Best Feature Set. The Best of Marketing Software category includes 6 sub-categories that provide users with a variety of capabilities that assist their marketing strategies and campaigns. The winning software products in this category have been rated and reviewed by users over the last year, and must meet high rating standards in order to qualify for each Best Of Award. This year, the Best of Marketing Software winners for Marketing Software are:  Best Usability – All-in-One Marketing Mailchimp, 1st Place Best Feature Set – All-in-One Marketing OutboundEngine, 1st Place Best Customer Support – Event Management Cvent Event Management, 1st Place CrowdCompass, 2nd Place Whova, 3rd Place Best Feature Set – Event Management Cvent Social Tables, 1st Place CrowdCompass, 2nd Place Cvent Event Management, 3rd Place Bet Customer Support – Marketing Automation SharpSpring, 1st Place Best Usability – Marketing Automation SharpSpring, 1st Place Best Feature Set – Marketing Automation SharpSpring, 1st Place Adobe Campaign, 2nd Place ActiveCampaign, 3rd Place Best Customer Support – Public Relations (PR) Cision Communications Cloud, 1st Place Best Feature Set – Public […]

For almost all businesses, an accounting or financial managementsoftware is a must-have rather than a nice-to-have. For smallbusinesses, manually managing your business’s finances usingsimple spreadsheet software can be difficult and time-consuming.And for larger businesses, manual financial management isnearly impossible. But sifting through the multitude of availableaccounting products to find the options that truly fit your businessneeds best can feel just as challenging. We’ve compiled a list of the best Finance Software according to users in Customer Support, Usability, and Feature Set. With these three attributes, you can quit a competitive shortlist of financial products that are leading the pack for your most important factors. Here are the Best of Finance Software for 2021: AccountingMIP Fund Accounting (formerly Abila MIP), Customer Support, 1st Place Sage Intacct, Feature Set, Usability, 1st PlaceMIP Fund Accounting (formerly Abila MIP), Usability, 2nd Place Sage Intacct, Feature Set, 1st PlaceMIP Fund Accounting (formerly Abila MIP), Feature Set, 2nd Place Accounts PayableTipalti, Customer Support, 1st PlaceTipalti, Usability, 1st PlaceTipalti, Feature Set, 1st Place Corporate PerformanceProphix, Customer Support, 1st PlaceVena Solutions, Customer Support, 2nd Place Prophix, Usability, 1st Place Vena Solutions, Feature Set, 1st PlaceProphix, Feature Set, 2nd Place Expense ManagementExpensify, Customer Support, 1st Place Chrome River EXPENSE, […]

Media and design tools encompass a wide range of categories, including everything from graphic design and layouts to audio and multimedia. Some, such CAD design, are an integral part of several industries, while other brands and content creators are flocking towards podcasts and video presentations as a form of engagement during these unprecedented times. It is important, then, to have easy-to-use software which not only comes with the support to get you up and running, but also the right set of features to help you bring your designs from concept to reality. This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Media and Design tools in use today. The Best of Media and Design Tools winners are:  Best Feature Set – Audio Editing Audacity, 1st Place Adobe Audition, 2nd Place Best Customer Support – Computer-Aided Design (CAD) SketchUp, 1st Place Autodesk Inventor, 2nd Place Best Feature Set – Computer-Aided Design (CAD) Autodesk Inventor, Feature Set, 1st Place SOLIDWORKS, Feature Set, 2nd Place AutoCAD, Feature Set, 3rd Place Best Customer Support – Desktop Publishing Adobe InDesign, 1st Place Best Feature Set – Desktop Publishing Adobe InDesign, 1st Place […]

Development tools generally consist of a range of products which can be used to develop applications. This can include everything from code editors, to debuggers, to entire integrated platforms. This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Best of Development software in use today. The Best of Development winners are:  Best of Customer Support – App Development GraalVM, 1st Place Best of Feature Set – App Development GraalVM, 1st Place Oracle Java SE Subscription, 2nd Place Best Feature Set – CC Integrated Development Environments Eclipse, 1st Place Best Customer Support – Integrated Development Environment (IDE) Visual Studio IDE, 1st Place PyCharm, 2nd Place Best Feature Set – Integrated Development Environment (IDE) Visual Studio IDE, 1st Place PyCharm, 2nd Place Best Customer Support – Low Code Development Appian, 1st Place Best Usability – Low Code Development Appian, 1st Place Best Feature Set – Peer Code Review Gitlab, 1st Place Best Customer Support – Software Components Progress Telerik UI, 1st Place Progress Kendo UI, 2nd Place Best Usability – Software Components Progress Kendo UI, 1st Place Best Feature Set – Software Components Progress Kendo UI, 1st Place Progress Telerik UI, […]

Document Management Systems (DMS) provide enterprises with the capability to digitally capture and convert documents and files. Features of document management software may also extend to document storage, search and retrieval, and sharing. DMS reduces enterprise dependence upon space-consuming document printing hardware, printed paper, and file drawers. At TrustRadius, we are recognizing the best of Document Management Systems in the following categories: Best Support, Best Usability, and Best Feature Set. As filing cabinets are becoming a thing of the past, moving documents onto the cloud allows for easy sharing capabilities both internally and externally. However, this does open up opportunities in weak systems for security and privacy threats.  It’s important to consider the quality of security as a top feature of your DMS. Also, if upgrading systems, you’ll want easy to use software so your employees can easily get their virtual workspace up and running. And in the rare case when things go awry, having a support team on your side to quickly solve issues is extremely important.  For 2021, here are the top awarded Document Management Systems: Contract AnalysisKira Systems, Feature Set, 1st Place Document Management PowerDMS, Customer Support, 1st Place Adobe Acrobat DC, Customer Support, 2nd Place PowerDMS, […]

The Product Testing category for the Best Of Awards encompasses A/B testing, cross browser testing, usability testing, prototyping and version control software. These softwares assist users in optimizing their websites through converting visitors into leads, ensuring web pages and apps appear and function correctly across all browsers. They also evaluate how a web page is received or used by a group of customers, manage changes to software source code over time, as well as review concepts, share feedback and collaborate during the early stages of a design project.  This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Product Testing in use today. The Best of Product Testing winners are:  Best Customer Support – AB Testing Kameleoon, 1st Place Best Feature Set – AB Testing Kameleoon, 1st Place Best Customer Support – Cross-Browser Testing BrowserStack, 1st Place  Best Usability – Cross-Browser Testing BrowserStack, 1st Place  Best Feature Set – Cross-Browser Testing BrowserStack, 1st Place  Best Customer Support – Prototyping Adobe XD, 1st Place  Best Customer Support – Usability Testing UserTesting, 1st Place  Best Usability – Usability Testing UserTesting, 1st Place  Best Customer Support – Version Control SourceForge, 1st […]

Process Automation Software streamlines business applications by integrating loosely coupled, long-running, heterogeneous business processes, and systems into a seamless and largely automated transaction. This often occurs either within or between businesses with minimal use of coding, through a unified management console overseeing the entire workflow. This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Best of Process Automation in use today. The Best of Process Automation winners are:  Best Feature Set – Low-Code Development UiPath Process Mining (formerly ProcessGold), 1st Place Best Customer Support – Process Mining UiPath Process Mining (formerly ProcessGold), 1st Place Best Customer Support – Robotic Process Automation UiPath Enterprise RPA Platform, 1st Place Best Feature Set – Robotic Process Automation UiPath Enterprise RPA Platform, 1st Place Best Customer Support – Workload Automation cPanel, 1st Place Best Feature Set – Workload Automation cPanel, 1st Place Best Process Mining Customer Support Process mining is related to BPM planning, and involves searching data logs generated by enterprise applications for potential sources of process improvement via automation. Customer support would be key in this area in order to allow process to flow smoothly and successfully. Below are […]