B2B Connection

The Productivity Software category for the Best Of Awards encompasses a wide range of applications that help better facilitate time management, as well as the organization of tasks and information. In the fast-paced world of business where there are many moving parts, it is absolutely critical for users to be able to stay organized and on top of their tasks. This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Productivity Software in use today. This year, the Best of Productivity Software winners are: Best Customer Support – Appointment Scheduling Calendly, 1st Place Acuity Scheduling, 2nd Place Doodle, 3rd Place Best Feature Set – Appointment Scheduling Calendly, 1st Place Acuity Scheduling, 2nd Place Doodle, 3rd Place Best Customer Support – Diagramming  Lucidchart, 1st Place Best Feature Set – Diagramming Lucidchart,1st Place Best Customer Support – Knowledge Management  Bloomfire, 1st Place Best Usability – Knowledge Management  Bloomfire, 1st Place Best Feature Set – Knowledge Management Bloomfire, 1st Place Best Customer Support – Product Lifecycle Management Arena, 1st Place Best Usability – Product Lifecycle Management Arena, 1st Place Best Feature Set – Product Lifecycle Management Arena, 1st Place Best Customer […]

This year, TrustRadius is recognizing products which have earned a 2021 Best Of Award. The awards being celebrated include Best Customer Support, Best Usability, and Best Feature Set. The Best of Storage category includes 5 sub-categories that provide users with a variety of storage based tools. The winning software products in this category have been rated and reviewed by users over the last year, and must meet high rating standards in order to qualify for each Best Of Award. This year, the Best of Storage winners for Storage are:  Best Customer Support – Cloud Storage  Google Drive, 1st Place Dropbox Business, 2nd Place Box, 3rd Place Best Feature Set – Cloud Storage Google Drive, 1st Place Box, 2nd Place OneDrive, 3rd Place Best Customer Support – Enterprise Flash Array Storage Pure Storage FlashArray, 1st Place Best Usability – Enterprise Flash Array Storage Pure Storage FlashArray, 1st Place Best Customer Support – Object Storage  Google Cloud Storage, 1st Place Best Feature Set – Object Storage  Google Cloud Storage, 1st Place Best Customer Support – Software-Defined Storage (SDS) StarWind Virtual SAN, 1st Place Best Customer Support – Rack Servers HPE ProLiant DL, 1st Place Dell PowerEdge R, 2nd Place Best Usability – […]

Application Management refers to software that manages the performance and availability of a broad range of applications within an organization. This often includes network services as well as cross-program communication. This year, TrustRadius is awarding the best in Customer Support, Feature Set, and Usability among some of the most common categories of Best of Application Management in use today. The Best of Application Management winners are:  Best Feature Set – API Management Postman, 1st Place Best Customer Support – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Usability – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Feature Set – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Usability – Application Performance Management SolarWinds Server & Application Monitor, 1st Place Best Customer Support – Observability Tools Dynatrace, 1st Place Best Feature Set – Observability Tools Dynatrace, 1st Place Best API Management Feature Set An Application Programming Interface (API) allows individual programs to communicate with one another directly and use each other’s functions. API Management software allows for developers to then manage those parameters. Because API management enables developers to write applications that interact with backend systems, it is important to have a broad set of features that […]

Investing in software specially created for the Education industry can take your school’s administration to the next level. With the reason of e-Learning, there are more tools than ever from which to choose. Additionally, given the uptick in use, buyers can now benefit from added competition in the market as Education software vendors work diligently to improve the quality of their product offerings for educators. If you’re curious about what the easiest-to-use products are, or which products have the most variety of features to help teachers and administrators alike, check out our list below which also celebrates Education software vendors with excellent customer support. Here are the Best Education Software winners for 2021: AssessmentRenaissance Accelerated Reader, Customer Support, 1st PlaceRenaissance Accelerated Reader, Feature Set, 1st place Learning Management Systems (LMS)Prezi, Feature Set, 1st PlaceGoogle Classroom, Feature Set, 2nd PlaceMoodle, Feature Set, 3rd Place Student Management SystemsBlackbaud Education Management Solutions, Customer Support, 1st Place Assessment Assessment software is mostly used in education fields but can have applications in a variety of industries. With that in mind,  these softwares are designed to help develop test materials to let educators and companies know where their participants are at and evaluate a variety of […]

For this installation of our 2021 Best of Awards, we are focusing on a broad uber-category of software we’re referring to as “infrastructure-related”. Now, seasoned IT professionals might raise an eyebrow at this nomenclature, and we totally understand. When deciding which software categories to feature of the Best of Awards, we wanted to feature categories together that made the most sense. For the sake of this uber-category, infrastructure refers to the foundation of any IT service. Below you’ll see software ranging from virtualized hardware components to the much more widely familiar Operating Systems category. Without further ado, here are the Best Infrastructure-related software of 2021: Hyper-Converged InfrastructureScale Computing HC3, Customer Support, 1st PlaceNutanix AOS, Customer Support, 2nd Place Scale Computing HC3, Usability, 1st Place Scale Computer HC3, Feature Set, 1st Place IT Infrastructure MonitoringLogicMonitor, Customer Support, 1st Place IT Service ManagementTOPdesk, Customer Support, 1st PlaceJira Service Desk, Customer Support, 2nd PlaceServiceNow IT Service Management, Customer Support, 3rd Place TOPdesk, Usability, 1st Place Jira Service Desk, Feature Set, 1st PlaceSysAid, Feature Set, 2nd PlaceServiceNow IT Service Management, Feature Set, 3rd Place Message Oriented MiddlewareAmazon Simple Notification Service (SNS), Customer Support, 1st Place Amazon Simple Notification Service (SNS), Usability, 1st Place Amazon […]

If we learned anything from this year, it’s that collaboration was the key to any business’ success navigating this pandemic. Companies that relied on traditional, on-premise meetings now need a way to bring in their teams on a virtual level to strategize their pivot plan and keep the momentum going.  From web conferencing to team messaging apps, there are a lot of options out there and no one-size-fits-all solution. As businesses were moving conferences online, hosting webinars, or conducting business meetings, the world depended on these tools like never before.  The journey to buying software grows increasingly complex and we at TrustRadius find that prioritization lies among excellent customer support, top-of-the-line feature sets, or simply ease-of-use. Here are the Best of Collaboration Software solutions for 2021. Best Customer Support – Collaboration (Dedicated) Cisco Webex Teams, 1st Place Slack, 2nd Place Best Usability – Collaboration (Dedicated) Cisco Webex Teams, 1st Place Best Feature Set – Collaboration (Dedicated) Slack, 1st Place Google Keep, 2nd Place Microsoft Teams, 3rd Place Best Feature Set – Community Platforms SaleForce Community Cloud, 1st Place Best Customer Support – Meeting Room Booking System Robin, 1st Place Best Feature Set – Meeting Room Booking System Robin, 1st Place […]

If you’re beginning your new year with search for new Data Management tools, we’ve got you covered. We’ve compiled a list of the best Data Management products on the market according to real users. The Best Customer Support award recognizes vendors with support teams that provide users with quality assistance and troubleshooting. Best Usability awards products that are easy-to-use and truly intuitive. Best Feature Set shines a light on stand-out software that has everything a buyer could possibly want (or not want!) Here are the Best Data Management tools of 2021: Data CleansingDataloader.io, Usability, 1st PlaceDataloader.io, Feature Set, 1st Place Data IntegrationAstera Centerprise, Customer Support, 1st PlaceMatillion, Feature Set, 1st Place Data Management PlatformAdobe Audience Manager, Customer Support, 1st PlaceAdobe Audience Manager, Usability, 1st PlaceAdobe Audience Manager, Feature Set, 1st Place Managed File TransferFileZilla, Customer Support, 1st PlaceFileZilla, Feature Set, 1st Place Relational DatabasesMicrosoft SQL Server, Customer Support,1st PlaceSAP HANA, Customer Support, 2nd Place Microsoft SQL Server, Feature Set, 1st PlaceSAP Hana, Feature Set, 2nd Place Data Cleansing Maintaining a business in the age of information means that businesses need powerful tools to keep data organized and accessible. Sorting through redundant data wastes time and can become intensely tedious. Dataloader.io […]

Recruiting software are tools that encompasses Applicant Tracking Systems (ATS) and Job Board Softwares. While the function of Job boards are used as online employment listings where employers can post available jobs for potential employees to find them, Applicant Tracking Systems have further features to manage recruiting operations through the use of cloud or web-based services. Amongst the features Recruiting software tools should excel at are its ability to handle job requisition management, job site search posting, resume management, candidate search and application tracking, among many other features.  This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Best of Recruiting tools in use today. The Best of Recruiting winners are:  Best Customer Support – Applicant Tracking Systems (ATS) CEIPAL TalentHire, 1st Place Jobvite, 2nd Place JobDiva, 3rd Place Best Usability- Applicant Tracking Systems (ATS) CEIPAL TalentHire, 1st Place iCIMS Talent Cloud, 2nd Place Best Feature Set- Applicant Tracking Systems (ATS) CEIPAL TalentHire, 1st Place iCIMS Talent Cloud, 2nd Place Best Customer Support – Job Board Indeed.com, 1st Place Best Feature Set – Job Board ZipRecruiter, 1st Place Indeed.com, 2nd Place Best Applicant Tracking Systems (ATS) Customer Support Responsive and […]

The Industry Software category for the Best Of Awards includes software products that fill vertical-specific business needs across a host of professional trades. These software often integrate a variety of business processes into a single product. Best of Feature Set Winners in these industry-specific categories streamline business operations and provide tailored features that address their unique breadth of challenges. The Best Customer Service Award honors products that provide above-and-beyond industry expertise. Winners of the Best of Usability Award offer high ease of use for a wide range of users, from customer-facing retail staff and small business owners to non-profit executives, construction superintendents, and residential property managers. B This year, the Best Of Industry winners are: Best Feature Set – Club Management MINDBODY, 1st Place Best Customer Support – Construction CoConstruct, 1st Place Procore, 2nd Place Best Usability – Construction Procore, 1st Place Best Feature Set – Construction CoConstruct, 1st Place Best Customer Support – eCommerce Personalization Dynamic Yield, 1st Place Best Feature Set – eCommerce Personalization Dynamic Yield, 1st Place Best Customer Support – Hotel Management Cvent Passkey, 1st Place Best Feature Set – Hotel Management Cvent Passkey, 1st Place Best Customer Support – Non-Profit CRM Kindful, 1st Place DonorPerfect, […]

The Digital Marketing Tools category for this year’s Best Of Awards covers software products that help marketing, sales, and other business professionals manage and improve their marketing strategies. Digital marketing tools offer users ways to reach their customers online, on mobile, and in person to increase the effectiveness of their marketing campaigns. Products in this category cover website and mobile analytics, gamification, direct client outreach automation, and branded URLs. The Best Feature Set Winners provide extensive, customizable features. The Best Customer Support Winners highlight vendors who can provide expertise to all user levels and are available to help users navigate complex processes or problems. Finally, winners of the Best Usability Award offer intuitive interfaces and high ease of use for marketing, sales, engineers, and analysts alike. This year, the Best Of Digital Marketing Tools winners are: Best Customer Support – Direct Mail Automation Sendoso, 1st Place Best Feature Set – Direct Mail Automation Sendoso, 1st Place Best Customer Support – Gamification Kahoot!, 1st Place Best Usability – Gamification Kahoot!, 1st Place Best Feature Set – Gamification Kahoot!, 1st Place Best Customer Support – Mobile Marketing EZ Texting, 1st Place Best Customer Support – Video Marketing Dubb, 1st Place Vidyard, 2nd […]

B2B software buying journeys have grown more complex. Buyers are identifying software attributes that are most important to themselves, their use cases, and their businesses. Some buyers are most interested in software that is easy to use, others emphasize the need for excellent customer support, and other buyers prioritize top-of-the-line feature sets. TrustRadius is highlighting products on our site that standout in each of attributes that matter most to buyers with the 2020 Best Of Awards. Announcing the 2021 Best of Awards in 142 categories TrustRadius is recognizing the products which have earned a 2020 Best Of Award. Specifically, we are celebrating those products which have earned the Best Customer Support, Best Usability, and Best Feature Set Award for this year.  These awards are earned by the top 3 products in each category with the highest Support rating, Usability rating, and the highest rate of reviewer satisfaction with the product’s Feature Set.  “Certain attributes, such as support and usability, have a particularly strong impact on users’ experiences with business technology,” said Megan Headley, Vice President of Research. “The Best Of Awards highlight these attributes to help buyers identify those products with standout support experiences, ease of use, and feature sets […]

TrustRadius, the most trusted customer voice and insights platform, today awarded 2020 Top Rated Badges in 72 categories spanning across multiple genres of software categories. Top Rated awards bring transparency to the market by choosing winners based on validated customer ratings and reviews. Top Rated awards are unique in the software industry because they’re determined by the innovative trScore algorithm in addition to the recency and relevancy of reviews. These three criteria make the Top Rated awards a true voice of the market. The 72 categories with winners announced today are: Accounts Payable / Accounts Receivable AI Virtual Sales Assistant App Development Assessment Audio Editing Authentication Call Tracking Chatbot Club Management Contact Management Container Management Customer Data Data Deduplication Data Loss Prevention Database Performance Monitoring Desktop Publishing Direct Mail Automation Distributed Denial of Service (DDoS) Protection Domain Registration Services eDiscovery Email Encryption Employee Engagement Endpoint Security Enterprise Flash Array Storage Enterprise Search Ethernet Switches Facility Management Financial Close Full-Stack Business Intelligence Geographic Information Graphics Hyper-Converged Infrastructure Invoicing IP Address Management (IPAM) IT Alert Management Job Board Knowledge Management LAN Switches Managed File Transfer (MFT) Marketing Intelligence Network Diagnostics Network Security Network Traffic Analysis (NTA) Object Storage Peer Code Review Predictive […]

Leading software companies in Technical Categories spanning, Disaster Recovery, IT Service Management Software (ITsm), Application Lifecycle Management (ALM), Remote Desktop, and other categories earn recognition based on validated user feedback. TrustRadius, the most trusted customer voice, and insights platform, today awarded 2020 Top Rated Badges in 42 categories spanning technical software categories. Top Rated awards bring transparency to the market by choosing winners based on validated customer ratings and reviews. Top Rated awards are unique in the software industry because they’re determined by the innovative trScore algorithm in addition to the recency and relevancy of reviews. These three criteria make the Top Rated awards a true voice of the market. The 42 categories with winners announced today are: Password ManagerPredictive AnalyticsData WarehouseDatabase-as-a-Service (DBaaS)Endpoint BackupInfrastructure-as-a-ServiceNoSQL DatabasesPlatform-as-a-Service (PaaS)Low-Code DevelopmentCloud StorageData IntegrationSecurity Information and Event Management (SIEM)Agile DevelopmentApplication Lifecycle Management (ALM)IT Service Management (ITSM)Version ControlData Center BackupRemote DesktopFirewallHelp DeskIT Infrastructure Monitoring System MonitoringDisaster RecoveryApplication Performance Management (APM)Mobile Device Management (MDM)Cloud Computing SecurityRelational DatabasesIntegrated Development Environment (IDE)Identity ManagementAntivirus.Net DevelopmentServer VirtualizationUnified Endpoint Management (UEM)Open-Source DatabaseVirtual Desktop Infrastructure (VDI)Network Performance MonitoringApplication ServerIntegration Platform as a Service (iPaaS)API ManagementFunctional TestingSQL Server Performance MonitoringIT Asset Management “Reviews are now a critical way to connect with business technology buyers,” […]

Leading software companies in Accounting, Business Intelligence, HR Management, Project Management, Video Conferencing, and other categories earn recognition based on validated user feedback.  TrustRadius, the most trusted customer voice, and insights platform, today awarded 2020 Top Rated Badges in 50 categories spanning business, data, and people software. Top Rated awards bring transparency to the market by choosing winners based on validated customer ratings and reviews. Top Rated awards are unique in the software industry because they’re determined by the innovative trScore algorithm in addition to the recency and relevancy of reviews. These three criteria make the Top Rated awards a true voice of the market. The 46 categories with winners announced today are: Accounting & Budgeting Software Applicant Tracking Appointment Scheduling Systems (ATS) Business Intelligence (BI) Tools Business Process Management (BPM) Tools Call Center Workforce Optimization Collaboration Tools Community Platforms Computer-Aided Design (CAD) Construction Software Contact Center Software Corporate Learning Management Systems Corporate Performance Management (CPM) Software Customer Success Software Data Science Data Discovery and VisualizationDiagramming Document Management Ecommerce Platforms Electronic Signature Employee Performance Management Enterprise Content Management Enterprise Resource Planning (ERP) Software Expense Management HR Management Software Learning Management Systems (LMS) Nonprofit CRM Software Nonprofit Fundraising Office Suites Operating Systems […]

We are pleased to announce the Top Rated Web Conferencing Tools for 2020!  The TrustRadius Top Rated awards are an unbiased reflection of customer sentiment and indicate today’s best-in-class products. Top Rated awards are based on user feedback and satisfaction and are never influenced by analyst opinion, or a vendor’s size and status. Here are the Winners GoToMeeting GoToMeeting is a web conferencing tool from LogMeIn that is built for conference calls that users can join through an online call from their computer or via a mobile device. GoToMeeting also includes features such as automated call recordings and transcripts, as well as group chats. Many reviewers praise GoToMeetings easy to use interface, as well as its screen sharing capabilities.  “GoToMeeting gives users the ability to bring people together from anywhere into a single environment. By being able to screen share and pass off presenter responsibilities, it has the potential to be very interactive and productive. Sometimes, more productive than actually being in the same room at the same time.” Dany H.| Adjunct Professor | Adventist University of Health Sciences UberConference Dialpad’s UberConference is a web conferencing platform that offers document management features as well as integrations with document applications like […]

Leading software companies in Marketing Analytics, Compensation Management, Sales Enablement, Social Media Marketing, Webinar, and other categories earn recognition based on validated user feedback.  TrustRadius, the most trusted customer voice and insights platform, today awarded 2020 Top Rated Badges in 52 categories spanning marketing, sales, and social software. Top Rated awards bring transparency to the market by choosing winners based on validated customer ratings and reviews. Top Rated awards are unique in the software industry because they’re determined by the innovative trScore algorithm in addition to the recency and relevancy of reviews. These three criteria make the Top Rated awards a true voice of the market. The 52 categories announced today are: A/B Testing Tools Account-Based Marketing (ABM)Ad Serving & Retargeting PlatformsAll-in-One MarketingBloggingCompensation ManagementConsumer Ratings & ReviewsContent Management Systems (CMS)Content MarketingContract ManagementCompensation ManagementCross-Channel Campaign ManagementCustomer Experience ManagementCustomer Relationship Management (CRM)Ecommerce PersonalizationEmail Marketing SoftwareEvent ManagementEvent RegistrationHeatmap and Session RecordingLanding PageLive ChatMarketing AnalyticsMarketing AutomationMarketing Resource Management Mobile AnalyticsMobile Marketing ProposalPublic Relations (PR)Sales AccelerationSales Content ManagementSales Email Tracking ToolsSales EnablementSales EngagementSales Intelligence SoftwareSearch Engine Marketing (SEM)Search Engine Optimization (SEO) Tools Social Media AdvertisingSocial Media AnalyticsSocial Media Customer ServiceSocial Media Management ToolsSocial Media MarketingSocial Media MonitoringSurvey & Forms Building ToolsTag Management Video MarketingVideo PlatformsVoIP […]

We are no stranger to love here at TrustRadius, as we have a vibrant community of software users who are passionate about sharing their insight on the tools they use every day. To celebrate Valentine’s Day, we compiled the TrustRadius Love Report. It analyzes each review we have collected to date word by word to compose a list of the most loved business software. We examined a total of 22,897,433 words written about 5,000 different products across 540 categories. Then, we identified which products were most adored by reviewers on TrustRadius by evaluating mentions of “love” in all its (grammatical) forms to the total number of reviews of each product. After putting every software product on our website to the (love) test, fifty products arose as the winners of TrustRadius’s second-ever Most Loved Awards. This top 50 consists of products with the highest ratio of “love” per review. Think of all the 😍s this band of game-changing software has accrued in the past year! This year’s winners represent a wide variety of solutions, showing that any kind of  software can inspire love. Here’s the full list of the 50 “Most Loved” Award winners for 2020, as well as some courtly […]

We are excited to announce the Top Rated Proposal Software for 2019! Top Rated awards showcase today’s top-of-the-line products in Proposal Software based solely on positive user feedback and satisfaction scores. These awards make the voice of the market the primary decider into the industry’s best products. Top Rated awards are the most trusted in the industry because they are never influenced by analyst opinion, the vendor’s size, popularity, or status as a TrustRadius customer. Here are the winners: PandaDoc  PandaDoc is a digital document creation platform that can be used to create proposals and close deals. The software includes a library of customizable templates that can be adjusted to fit branding requirements. An automatic quote creation tool brings in accurate pricing and product information from internal catalogs. Proposals can be customized with media from an existing content library or deal details from a CRM. PandaDoc’s e-signature capability makes it fast and easy for clients or customers to accept proposals. Two-thirds (67%) of PandaDoc users on TrustRadius are from small businesses. Reviewers love PandaDoc for its embedded video capability, product catalog features, and time-saving integrations. “The automations and integrations are awesome. Having automated reminders sent to clients helps keep things […]

We are excited to announce the Top Rated Electronic Signature Software for 2019! Top Rated awards showcase today’s top-of-the-line products in Electronic Signature Software based solely on user feedback and satisfaction scores. These awards make the voice of the market the primary decider into the industry’s best products. Top Rated awards are the most trusted in the industry because they are never influenced by analyst opinion, the vendor’s size, popularity, or status as a TrustRadius customer. Here are the winners: PandaDoc PandaDoc is an electronic signature software that promises to streamline and simplify the contract, sales quote, and proposal process. PandaDoc is heavily used by sales teams because of several features that translate well to the sales industry. These capabilities allow users to create approval workflows and track basic sales metrics, such as time-to-close. PandaDoc also integrates with a variety of CRM tools. A majority (68%) of PandaDoc users on TrustRadius are from small businesses. Reviewers appreciate PandaDoc for how much time it saves its users.  “We use PandaDoc to streamline our proposal process. Whenever a proposal needs to be sent out to a potential client, instead of sending a static document or PDF, we author up proposals and send […]

We are excited to announce the Top Rated Diagramming Software for 2019! Top Rated awards showcase today’s top-of-the-line products in Diagramming Software based solely on positive user feedback and satisfaction scores. These awards make the voice of the market the primary decider into the industry’s best products. Top Rated awards are the most trusted in the industry because they are never influenced by analyst opinion, the vendor’s size, popularity, or status as a TrustRadius customer. Here are the winners: draw.io draw.io is a free online diagramming tool that integrates with many other tools, including Jira, Google Docs, and Confluence. It includes a library of commonly-used shapes and templates for different types of diagrams. Users can import images and existing diagram files, then export their diagrams to multiple formats. Change tracking and sharing options help teams collaborate and review their work. The tool includes an offline option and is compatible with all major browsers. A large portion (41%) of draw.io users on TrustRadius are from small businesses. Reviewers appreciate draw.io’s extensive template library, collaboration options, and intuitive user experience. “draw.io makes it easy to edit whatever you’re mapping out. Whether adding or removing a box, arrow, etc., draw.io automatically auto corrects […]