Announcing the Top Rated Business Process Management Software for 2018

Today, we awarded the 2018 TrustRadius Top Rated badges for Business Process Management Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, company size, popularity, site traffic, or status as a TrustRadius customer.

Business process management brings together a systematic method of managing business processes. The overarching goal is to improve process efficiency to gain competitive advantage through reducing costs, reducing response times and increasing revenues. The goal is primarily about gaining business efficiencies by optimizing business processes across the organization. The search for improved efficiency is not new, but what distinguishes BPM is that the processes to be optimized are typically cross-functional and frequently cross company boundaries too.

BPM products come in several different varieties from simple workflow, to full-scale BPM, to low-code app development platforms.

Here are the winners:

Overall Top Rated

Pega Platform

Pega Platform is a comprehensive, unified BPM suite, most suitable for larger enterprise customers. It includes case management, predictive features, and also has strong mobile capabilities. The company has also built a series of marketing applications that run on top of the Pega Platform. Like several other BPM platforms, the company now focuses on no-code and low-code app development capabilities. Reviewers commonly cite the responsive and intuitive user interface as well as strong integration capabilities.

“It’s better suited for developing applications which are business workflow oriented and involve multiple departments and groups to collaborate to accomplish the task.”

– Pramod Waingankar | Application Architect | Wellpoint

Nintex Workflow Platform

Nintex Workflow Platform is a workflow product designed to work with Microsoft Office 365, SharePoint, and Project Server. Nintex helps automate manual and paper-based processes so that they become efficient workflows. User reviews point to a well-designed user interface and connectivity to multiple 3rd-party systems.

“Nintex is great for on-premise workflow automation solutions. We automate many business processes where users were having to manually compare data from many disparate sources.”

– Greg Guth | AVP Software Engineering | Caliber Home Loans

Appian

Appian is a BPM product and a low-code software development platform enabling enterprise applications to be developed rapidly through a drag-and-drop interface. The platform enables process modeling, application of business rules, and constant optimization to take account of changing events. Reviewers like the product’s ease of use and its reporting capabilities.

“We are using Appian across the whole organization. We have applications that reach many of our departments and some applications that are available to all of our users. Since we have started using Appian we have been able to address many of our process issues. It has allowed us to automate business processes to make them repeatable and easier for our users.”

– Helmut Arnold | Business Process Management Administrator/Designer | Scripps Networks Interactive

KiSSFLOW

KiSSFLOW offers workflow automation for non-technical managers and teams. The software is integrated with Google Apps and comes ready with 50 versatile applications. Users report that the software essentially eliminates the need for paper forms in companies of all sizes.

“KiSSFLOW is well suited for any information heavy paperwork that multiple people approve and have access to complete work.”

– Al Anderson | Chief Information Officer | Salish Kootenai College

In addition to overall top rated awards, we also recognize tools that are top rated in a specific market segment. Company size is one way to help buyers identify the right solutions for their use case. To qualify for these lists, at least 15% of the product’s reviews and ratings must come from that market segment.

Top Rated by Enterprises

• Pega Platform
• Nintex Workflow Platform
• Appian
• KiSSFLOW

Top Rated by Mid-Size Companies

• Appian
• KiSSFLOW
• TIBCO ActiveMatrix BPM

Congratulations to the winners of the Top Rated Business Process Management Software Award!

Top Rated Criteria

Products included in the 2018 Top Rated Business Process Management Software list must have been in the top tier of their category TrustMap on Jan. 26, 2018, to earn a Top Rated badge. To qualify for the Business Process Management Software list, products must have at least 10 reviews and ratings on TrustRadius. Every reviewer is verified and every review is vetted before publication. Products are plotted on the map based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.