Announcing the Top Rated Nonprofit Constituent Relationship Management Software for 2018

Today, we awarded the 2018 TrustRadius Top Rated badges for Nonprofit Constituent Relationship Management Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, company size, popularity, site traffic, or status as a TrustRadius customer.

Traditionally, many nonprofits have used proprietary or home-grown databases or Excel spreadsheets to manage fundraising and donor relations. Nonprofit Constituent Relationship Management Software allows nonprofit staff to view and manage all relationships affecting the mission of the organization including volunteers, members, affiliates, partner organizations, and the board, in addition to donors. These systems store constituent data in one centralized location ensuring comprehensive planning and consistent messaging across all constituents.

Although the general value proposition is similar across all products in the category, products differ significantly in price point and level of complexity.

Here are the winners:

Overall Top Rated

Raiser’s Edge NXT

Raiser’s Edge NXT is a cloud version of Blackbaud’s well-known Raiser’s Edge fundraising platform. The platform does not yet have feature parity with the original Raiser’s Edge platform, but has advantages in terms of usability and analytics, both of which are frequently cited by reviewers. This constituent management software is sometimes used in conjunction with the older platform, and is used by nonprofits primarily to build a strong foundation for growth and bring in new support while retaining/expanding existing donors.  

“RE NXT is used by all members of our development (fundraising) department to manage donor relations and fundraising requests. It is accessible from any internet-enabled device, allowing our team to access information in the office or on the go. It provides a user-friendly interface for users, even those who are not technology savvy.”

– Pam Altman | Director | South Carolina Governor’s School for Science & Mathematics

The Raiser’s Edge

The Raiser’s Edge is a fundraising and customer relation management tool designed, like Raiser’s Edge NXT, to help nonprofits to enhance their fundraising and donor recruitment campaigns. According to reviewers, this is a very comprehensive on-premise product, which currently co-exists with the cloud NXT platform.

“Raisers Edge allows us to securely and accurately track our contributions and pledges and accurately reconcile with our finance department. There are many tools within the database that allow for additional customer relationship management tracking, including recognition preferences, event participation, and corporate and interpersonal relationships.”

– Catherine Miller | Women’s Board Director | The Field Museum

DonorPerfect

DonorPerfect is a fundraising growth platform designed for smaller nonprofits to engage with donors, manage constituent data, process gifts, and generate reports. Users praise its wide range of management tools and capabilities.

“DonorPerfect helps us track mailings, contacts, and appointments with our constituents. We use it in conjunction with gift campaigns that are synced with communications efforts. The software helps us track grant applications, follow up with due dates, and manage fundraising activities.”

– Rose Grant | Communications Associate | National Building Museum

Bloomerang

Bloomerang is a cloud-based donor management platform designed to help nonprofits engage and retain advocates. Reviewers praise the convenience of its communication tools that help cultivate donor relationships.

“I use Bloomerang as my fundraising/donor CRM system. I am a one-person shop and needed something easy, efficient and able to do a variety of tasks without requiring high cost or intense support. It is a cloud-based solution to give me more flexibility on where I access my info as well as providing off-site information back-up”

– Jeff Mendola | Director of Mission Advancement | New Directions Youth & Family Services

In addition to overall top rated awards, we also recognize tools that are top rated in a specific market segment. Company size is one way to help buyers identify the right solutions for their use case. To qualify for these lists, at least 15% of the product’s reviews and ratings must come from that market segment.

Top Rated by Enterprises

• Raiser’s Edge NXT
• The Raiser’s Edge

Top Rated by Mid-Size Companies

• Raiser’s Edge NXT
• The Raiser’s Edge
• Apricot by Social Solutions
• Bloomerang

Top Rated by Small Businesses

• Raiser’s Edge NXT
• DonorPerfect
• Blackbaud CRM
• Bloomerang

Congratulations to the winners of the Top Rated Nonprofit Constituent Relationship Management Software Award!

Top Rated Criteria

Products included in the 2018 Top Rated Nonprofit Constituent Relationship Management Software list must have been in the top tier of their category TrustMap on Jan. 26, 2018, to earn a Top Rated badge. To qualify for the Nonprofit Constituent Relationship Management Software TrustMap, products must have at least 10 reviews and ratings on TrustRadius. Every reviewer is verified and every review is vetted before publication. Products are plotted on the map based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.