Today, we awarded the 2018 TrustRadius Top Rated badges for Payroll Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores.
Here are the winners in each segment, listed in order of research frequency on TrustRadius. We have also provided insights on how to pick the right payroll software based on your needs and current industry trends.
Overall Top Rated
- QuickBooks Online
- Intuit Payroll
- Priority AccountEdge
- ADP SmartCompliance
Top Rated by Enterprises
Top Rated by Mid-Sized Companies
Top Rated by Small Businesses
What is payroll software?
Payroll software systems give you the tools you need to distribute payments to your employees. Some companies will choose to use a dedicated point solution to manage payroll, while others will use a comprehensive Core HR suite that provides tools and modules for personnel records, benefits, time and attendance, etc., in addition to payroll functions. Some payroll providers will provide payroll and tax filing services to handle these processes for you, whereas others provide just the software system for your company to run payroll on its own.
Key capabilities and benefits of payroll software
Payroll software is designed to help you manage all the various steps that go into compensating an employee for their work with your company. You can calculate paycheck amounts (with or without tax as regulated in your region), send payments via direct deposit, and keep an accurate history of all employee compensation. Payroll software solutions can also be used to administrate and track health insurance, retirement planning, and other benefits to your employees as appropriate, or they may integrate with benefits administration software for a more automated flow.
Typically, you can use payroll services as an add-on to the system that your Core HR provider manages for you. Some suite vendors have even made their payroll module optional so you can use a different vendor’s payroll solution seamlessly with the rest of your HR system for reporting, accounting, employee self-service, etc., even if they’re not provided by the same company. As the trend toward open, compatible HR technology ecosystems continues to evolve, it’s likely that your options for payroll technology and services will become even more robust and vendor-neutral.
Whether delivered in a point solution or as part of a suite, payroll software also helps make tax and payment regulations (which vary regionally) easier to manage by giving you tools to calculate and even automate payment options in accordance with federal and state regulations. If your business spans several states, or you have remote team members or contractors, this will be especially helpful in making your HR team and their payroll duties more efficient.
Choosing the right payroll solution
There are many potential payroll software and services configurations. Using reviews in your research gives you authentic feedback from other companies with uses cases like own — from similar employee counts, to similar pay structures, schedules, and technology environments — which can help you make the decision about which payroll software will work best for your business.
Top Rated Criteria
Products included in the 2018 Top Rated Payroll Software list must have been in the top tier of their category TrustMap on April 27, 2018, to earn a Top Rated badge. To qualify for the Payroll Software TrustMap, products must have 20 reviews and ratings on TrustRadius. Every reviewer is verified and every review is vetted before publication. Products are plotted on the map based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.