Announcing the Top Rated System Monitoring Software for 2018

Today, we awarded the 2018 TrustRadius Top Rated badges for System Monitoring Software.  The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores.

Here are the winners in each segment, listed in order of research frequency on TrustRadius. We have also provided insights on how to pick the right system monitoring software based on your needs and current industry trends.

Overall Top Rated

• ConnectWise Automate
• Nagios
• Ivanti Endpoint Manager
• Kaseya Virtual System Administrator (VSA)
• LogicMonitor

Top Rated by Enterprises

• Nagios
• Ivanti Endpoint Manager

Top Rated by Mid-Sized Companies

• Microsoft System Center Configuration Manager
• LogicMonitor
• Kaseya Virtual System Administrator (VSA)

Top Rated by Small Businesses

• ConnectWise Automate
• Pingdom

What is system monitoring software?

System monitoring software provides tools that help you manage and monitor the performance of all your technology solutions in one place, which can include networks and applications or devices such as servers, computer systems, printers, storage, and even mobile devices. These systems generally support IT professionals in accessing and analyzing the health of all computing systems, whether they are on-site or remote.

System monitoring software can send alerts if failures, slow downs, or other downtime in any system may be likely or impending. This software can also be used to keep an accurate inventory of the hardware and software applications you have running in your business, including configuration management, patch management, security management such as virus and spam filters, and even backup and restore capabilities.

Choosing the right system monitoring software

System monitoring software as a category is really an umbrella term that includes network and application monitoring, infrastructure management, performance management, security systems, asset management software and more.  

Some tools concentrate more on network monitoring, others on server or application monitoring. In order to avoid buying capabilities you do not need, it’s important to understand your specific business requirements and to map product capabilities to those requirements. User reviews can help you find the best system to meet your specific needs by showing you feedback from organizations like yours, that share similar needs.

Top Rated Criteria

Products included in the 2018 Top Rated System Monitoring Software list must have been in the top tier of their category TrustMap on April 27, 2018, to earn a Top Rated badge. To qualify for the System Monitoring Software TrustMap, products must have 10 reviews and ratings on TrustRadius. Every reviewer is verified and every review is vetted before publication. Products are plotted on the map based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.