Today, we awarded the 2018 TrustRadius Top Rated badges for Workforce Management Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores.
Here are the winners in each segment, listed in order of research frequency on TrustRadius. We have also provided insights on how to pick the right workforce management software based on your needs and current industry trends.
Overall Top Rated
Top Rated by Enterprises
Top Rated by Mid-Sized Companies
What is workforce management software?
Workforce management software provides tools to help you maximize your workforce by efficiently planning, managing, and analyzing employee-centric processes such as staffing, time and attendance, PTO, compliance with labor laws, etc. Many solutions are geared towards particular industries and/or employee time configurations (hourly, or salaried, or both) with the corresponding tools required to manage employees effectively.
In addition to scheduling shifts and tracking employee attendance, workforce management systems can also be used to forecast labor demands and report on the efficiency of your staff. Workforce management solutions are often integrated with or delivered as part of a Human Capital Management (HCM) suite that houses workforce data across the entire lifecycle of employees, from recruiting and hiring to onboarding and training, in addition to the administrative functions of managing employee hours and running payroll.
Trends in workforce management
The workforce itself is experiencing change as millennials become the largest generational sector in the workplace. Growing up in the digital age, today’s workforce increasingly expects seamless, online tools with mobile access in all aspects of their work and life. In response to this need, many workforce management and HR systems offer self-service tools that enable employees to monitor their own schedule, hours, PTO, and even training/performance within the system.
The ways that workforce management tools integrate with your payroll, benefits, talent management, and other HR software are also becoming more robust and vendor-neutral as the trend toward a more open and compatible HR technology ecosystem continues to evolve. Allowing data to flow between your systems not only increases administrative efficiency, it also creates a more comprehensive picture of your workforce, giving you better data for decision making.
Choosing the right workforce management solution
Using reviews in your research gives you authentic feedback from other companies with use cases like own–in terms of employee counts, scheduling needs, and workplace culture–which can help you make the decision about which workforce management software will work best for your business, and exactly what tools and integrations you’ll need to successfully manage your workforce.
Top Rated Criteria
Products included in the 2018 Top Rated Workforce Management Software list must have been in the top tier of their category TrustMap on April 27, 2018, to earn a Top Rated badge. To qualify for the Workforce Management Software TrustMap, products must have 10 reviews and ratings on TrustRadius. Every reviewer is verified and every review is vetted before publication. Products are plotted on the map based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.