Chatbot Platforms
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IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without…
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate…
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Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.
BotStar is a messaging solution from the company of the same name in Da Nang, designed to make it easy for businesses to streamline all customer conversations. With Live Chat, Chatbot Engine, Multi-platform Integrations, BotStar aims to drive business communications, from Sale & Marketing…
Microsoft Copilot (formerly Bing Chat Enterprise) is an AI chatbot for the web and for work, available as a knowledge assistant to employees. Copilot is available at not additional cost with Microsoft 365 E3, E5, Business Standard, Business Premium, and A3 or A5 for faculty licenses.…
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Nimoy is CriticalRiver's chatbot platform, that can be used to both manage account operations and support customer interactions, providing marketing material to customers interactively, accelerate onboarding, and provide IT Help Desk functionality.
A software tool used to build chatgpt-like sales-enabling conversational AI bot, featuring zero-code and no manual chat flow. Users simply provide the AI with a company's LinkedIn Page URL. The bot can be customized to a brand's design language and tone and can include fallback messages…
Humley Think utilizes the power of GPT models to overcome content generation challenges when building conversational assistants and chatbots. Humley Think takes a business' existing information sources (websites, SharePoint, PDFs, etc.) and applies generative AI models to curate…
FCB.ai is a global technology company specialising in conducting a conversational AI ecosystem to produce impactful onboarding and servicing customer experiences. Their performance-driven conversational AI solution, FinChatBot, helps generate revenue and drive business growth through…
Talkative is a customer engagement solution that gives supervisors and their teams tools to engage and convert customers. Talkative’s intelligent Routing Engine lets users create countless queues, groups, and page rules to make sure high-value customers are engaged with the right…
Vonage Conversational Commerce is Jumper.ai, a solution that enables brands to build trust by engaging consumers throughout their buying journeys on the channels they love. It is used to create AI-powered omnichannel experiences that boost sales, increase customer satisfaction, and…
Notbot offers WhatsApp-based AI Chatbots, Scheduling, Marketing, Automation, CRM, and APIs to help businesses boost sales, elevate customer experience & increase retention. Notbot supports targeted campaigns or reaches larger audiences leveraging WhatsApp's user base to promote…
BotPenguin helps users to keep up wtih customers and visitors all the time with live chat, integrations and a unified inbox to get all the queries. The bots work on Telegram, WhatsApp, Facebook or on a website. It can be used to generate leads, support customers and schedule appointments.…
CREALOGIX Conversational AI combines artificial intelligence and automation with digital personalised customer communications. The solution encompasses simple chat conversations to complex process-handling via AI-based personal virtual assistants. With it, customers and prospects…
B2Chat automates communications with customers with multi-agent, multi-channel chat, integrating WhatsApp, Facebook Messenger, Instagram, Telegram and LiveChat channels into a single platform and enabling support teams to manage all chats from a single inbox.
Ultimate.ai is an AI-powered chat automation and ticket automation software solution from the company of the same name in Berlin. It is used to provide fast and consistent resolutions to customers across all digital support channels, streamline processes, and reduce support costs.…
The Solvemate customer service automation platform is powered by smart conversational AI that allows companies to create personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters…
Active.Ai, a Gupshup company, is a Singapore-based Fintech startup with an innovation lab in Bengaluru, through artificial intelligence (AI) that delivers conversational banking services to help banks and financial institutions redefine their future digital strategy. They offer the…
Amio is an AI conversational platform for support automation with the end-customer experience at its focus. It is presented as a tool that makes call centers more effective by automating over 80 % of answers. 24/7 real-time support across multiple channels improves the customer experience,…
A platform used to build and launch conversational chatbots without coding. Users can engage their customers 24/7 over 12+ social channels. It features a drag & drop flow builder to build advanced conversation flows without coding.
InvoCom is a chatbot technology designed to ensure real-time support, engagement, and communication ties. The vendor states its aim is for long-term organizational growth by corroborating valued and loyal customers. They present their solution as a complete customer service representative…
Hoory customer support assistant helps automate customer communication. Powered by conversational AI, ML and NLP Hoory understands intent to provide relevant answers and enhances customer loyalty.Key Features ● Inbox - carry out and keep track of all customer interactions - have…
MindTitan implements AI and Machine Learning solutions that perform simple tasks for users, to allow them to concentrate on the most important tasks and improve customers’ experience.Specifically, they offer advanced AI chatbot and callbot for customer service designed to resolve…
A simple visual AI-powered bot builder Aimylogic is a platform for natural language communication for SMBs, whereby, the vendor states, over 60.000 users have created thousands of skills for voice assistants and chatbots. It is designed so that non-developers can create a skill or…
Pattr is a Conversational AI SaaS platform that empowers marketing and customer teams to have more effective and efficient conversations at scale to build a healthy community and drive organic growth with intelligent AI and automation. Conversational AI, intelligent automation and…
JAICF (Just AI Conversational Framework) is an open-source Kotlin-based bot and voice assistant development framework that is free of charge even for commercial use. Multiple platform libraries, NLU engines, persistence layers, and servers were combined in a single framework for…
Table Duck is a customer service and messaging automation tool for small and mid-sized businesses. Manage and automate customer conversations, all from one inbox. Features:- Intelligent, AI driven and pre-trained chatbot to automate conversations- Channels like live chat, email and…
Chatbot Platforms TrustMap
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Learn More About Chatbot Platforms
What Are Chatbot Platforms?
At their core, chatbot platforms are used to simulate human-to-human conversations and help provide website visitors or application users with information. They conduct online exchanges web visitors or customers via text or text-to-speech. Chatbots can be programmed to respond to specific key phrases or questions, or carry out more complex conversations about various topics.
Chatbots can be deployed on website landing pages, mobile applications, or messaging platforms like Facebook, WhatsApp, WeChat, etc. Many vendors that provide chatbots, conversational platforms, or virtual assistants market them to a specific type of user or department. For example, chatbots can be designed for use by sales reps, marketers, eCommerce websites, internal employee requests, or customer service agents. However, even though certain chatbots are marketed towards specific end-users, the underlying technology is the same.
Virtual assistants and chatbots are especially well suited for companies and individuals working in the customer service industry, sales teams, marketing teams, and customer success teams. In the customer service industry, chatbots help resolve simple and routine customer inquiries. This frees up more time for agents to focus on more complex requests. Chatbots are often used by sales and marketing teams to help engage early-stage prospects and qualify new leads. This allows SDRs and marketers to spend their time on more high-value activities, such as nurturing leads identified by the chatbot.
Different Types of Chatbot Technology
There are a few different types of chatbot platforms, chatbot builders, or intelligent virtual assistants (IVAs) that fall under the ‘chatbot’ umbrella. Names for this type of software like chatbots, conversational AI, virtual customer assistants, intelligent virtual assistants, digital assistants, etc are sometimes used interchangeably. However, there are differences between the complexity and level of artificial intelligence used across these platforms.
Simple Chatbot Software
The simplest type of chatbot is a rules-based conversational interface that can engage individuals in a basic exchange. These types of chatbots allow web visitors or application users to select a specific question to ask, which is then answered by the chatbot. While these chatbots are great for companies that handle a large volume of routine or repetitive customer inquiries, their ability to deal with more complex or nuanced requests is quite limited. However, simplistic chatbots usually have the capability to escalate an exchange to a human agent if a request is too complex.
Virtual Assistant Software
Intelligent virtual assistants (IVAs) can be thought of as the next level of chatbot technology. Rather than providing a simplistic rules-based interface, these types of applications rely on artificial intelligence technology to respond to customer inquiries in a personalized way. Using Machine Learning (ML) and Natural Language Processing (NPL) technology, these chatbots learn from all of the exchanges they have over time to provide customers or application users with better and more contextual information.
These types of chatbots can also be found in our AI Virtual Sales Assistant software category, which provides a narrower look at chatbots designed specifically for sales.
Conversational AI Platforms
The third type of chatbot technology is often called conversational platforms, conversational AI, or chatbot builders. This type of software includes the tools needed for developers to build their own chatbots along with pre-designed chatbots themselves. Some vendors may provide only the APIs or software development kit (SKD) needed to build the chatbots. This allows businesses to create chatbots that are completely tailored to their business and industry. However, building individual chatbots also requires developer time and resources that smaller companies may not be able to spare.
Each type of chatbot technology has a set of benefits and disadvantages. The best way to figure out which type of chatbot technology is right for you is to ask what business needs the chatbot would be serving.
Chatbot Platform Features
Since there are different types of chatbot technology available, not all platforms will have the same set of features. However, there are core capabilities that will likely be common across different products:
- Automated responses
- Conversation routing
- Ability to book meetings
- 24/7 operation on your landing pages or applications
- Integration with knowledge bases
- Integration with marketing automation software
- Integration with help desk software
- Integration with customer data platforms
Conversational platforms like SAP Conversational AI and IBM Watson Assistant can be used to build simple or complex chatbots.
Chatbot Software Comparison
Before investing in a chatbot software, consider these three important factors:
- What type of chatbot technology is your business looking for? Do you need pre-designed bots that are ready to use out-of-the-box, or are you looking to design your own chatbots and conversational assistants? If you’re looking for a pre-build chatbot, would a rules-based chatbot serve your business best? Or would a chatbot that relies more heavily on ML and NLP technology and learns over time better fit your needs?
- If you’re interested in purchasing a chatbot or virtual assistant for specific personas or for use within a specific department, look for vendors that have designed AI assistants specifically for this use case. For example, Conversica offers individual AI assistants for sales, customer success, automotive sales, and higher education.
- Which chatbot software best matches your budget? Simpler rules-based chatbots are typically cheaper than more complex chatbot technology that relies on artificial intelligence capabilities like ML and NLP. Conversational platforms that developers can use to build chatbots can be the most expensive, and vendors often don’t advertise prices for these types of platforms publicly.
Pricing Information
Pricing will vary depending on the type of chatbot technology you need, the complexity of the software, and the number of virtual assistants required.
For chatbots and virtual assistants that come pre-built, prices can range from under $100 per month to over $1,000 per month, depending on the number of features included. Many vendors will provide either a 14-day free trial of their software or a free version with limited capabilities. Most vendors don’t disclose pricing information on their website for chatbot builders or enterprise-level plans, but will provide a quote upon request.
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Frequently Asked Questions
What are chatbots used for?
Chatbots can be used for multiple different types of activities. One of the most common sales and marketing use cases is interacting with users or customers on a vendor’s website.
Chatbots themselves can range from simple and rule-based, to complex and powered by AI technology like natural language processing (NLP) and machine learning (ML). These tools can help answer users’ questions, direct them to knowledge-bases, escalate an issue a customer is having to a live customer service rep, booking meetings with sales reps, and collect prospect and customer information.
What are the benefits of using chatbot software?
What is the best chatbot platform?
According to end-user feedback on TrustRadius, the top-rated chatbot platforms are:
TrustRadius also lists 66 other chatbot tools for buyers that are interested in seeing alternative products.
How much does chatbot software cost?
Some vendors like Drift and Tidio offer free versions of their Chatbot. Though the free versions typically offer limited features or number of user seats/licenses.
Paid chatbot platforms can range from $20 per month for basic plans up to $500 per month for plans with more advanced features and number of licenses included. Some chatbot vendors do not openly disclose pricing information on their website but will provide a quote upon request.