Communications Outsourcing Services
Best Communications Outsourcing Services include:
Cisco Communications Outsourcing, Masergy, AT&T Communications Outsourcing, Dimension Data Managed Customer Experience (CX) Services, Accenture Communications Outsourcing, Black Box Communications Outsourcing, Bell Communications Outsourcing, Ruby Virtual Receptionist Services, AnswerConnect and BT Communications Outsourcing.
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German headquartered T-Systems offers communications outsourcing.
Spanish company Telefonica offers communications outsourcing.
CenturyLink headquartered in Monroe, Louisiana offers communications outsourcing.
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Scalemill is a sales and lead generation company offering expert outsourcing and sales consulting services. Founded in 2015, they are a B2B SaaS sales lead generation companies with a workforce of around a hundred employees, dedicated to providing results and quality sales to clients.…
Global company Atos, headquartered in France, offers communications outsourcing.
Crosstel is a Telecom software company, and has designed and developed many applications required for service providers, long distance carriers, and wireless operators. Crosstel products include carrier management systems, billing and provisioning systems, troubleshooting systems,…
Avtex, a TTEC Digital Company, is a full-service Customer Experience (CX) consulting and solution provider headquartered in Bloomington, focused on helping organizations build meaningful connections with their customers, members and constituents. Avtex offers a range of solutions…
Flimp Communications offers software and managed services for HR, workforce and benefits communications. Flimp provides a suite of digital communication solutions and decision-support tools to drive employee engagement, benefits appreciation as well as benefit-cost containment. Flimp…
VOIZ connects businesses with independent professionals for work fulfilment of tele-jobs such as: customer service, tele-calling, sales, data entry, recruitment, virtual assistance, tech support, online reputation etc. VOIZ's clients include entities in E-commerce, Food delivery,…
Inteliquent, a Sinch company, supports communication service providers and enterprises with their communications platform, presented as a redundant, geo-diverse, carrier-grade tier 1 network. For service providers, Inteliquent provides local phone numbers in the United States boasting…
Vodafone headquartered in the UK offers communications outsourcing.
Futwork helps companies to scale up their outbound calling teams without adding any fixed costs. Futwork works with customers such as Flipkart, Amazon, InMobi, Khatabook to enable outbound calling at scale. Futwork customers pay per minute spoken, based on the use case and scale.…
LiveVoice is a 24/7 On-Demand Customer Service outsourcing company that provides live answering services and customized call center solutions. They build outsourced customer care teams of live virtual receptionists that are experts in customer support.
TechCentral and TechCentral Omnicore, from Henry Schein One, is a hardware-as-a-service solution for dentistry practices, a suite of solutions designed to supply dentrist practices with the networking equipment, workstations, and disk storage they need to run their practices.
Webhelp is a global CX BPO partner, that designs, delivers, and optimizes companys' customer experience offering outsourced creation of exceptional brand advocacy and loyalty. Their services include virtual assistants, Instagram posts, follow-up call, and text. From sales to service,…
Startek's BPO services and partnerships aimto help companies improve their connections with customers. They offer omnichannel orchestration and provide CX insights & technologies, and support digital transformation across 46 locations in 13 countries, with over 40,000 employees managing…
Black Box Network Services, headquartered near Pittsburgh, Pennsylvania, offers communications outsourcing.
AnswerConnect is a live answering service based in the US that enables customers to never miss a customer, with professional receptionists . The service replaces voicemail with real receptionists, and their customer service experts are available 24/7.
TeleDirect provides on-demand software solutions for the contact center industry. With an on-demand contact center, TeleDirect provides online scripting, reporting and lead delivery tools. TeleDirect helps with call script design, work flow and all the key pieces of information an…
Omni Interactions specializes in business transformation and provide virtual customer contact solutions for Fortune 1000 and fast-growing companies. Ramping a call center or customer serivce workforce for a season or expansion poses significant challenges and puts a strain on internal…
ngena - the Connectivity Platform as a Service is an end-to-end managed Software-Defined Wide Area Networks (SD-WAN) as a Service provided via using Cisco’s cloud and virtualization technologies. ngena states their belief that automation and managed services are the most efficient,…
Learn More About Communications Outsourcing Services
What are Communications Outsourcing Services?
With the growing demand for different products and services as well as businesses turning to hire freelancers over full-time employees, outsourcing has become a common practice. Communications outsourcing services assist businesses with hosted communications between them and their customers.
Communications outsourcing services help companies cut the cost of providing the service themselves or to fill a project-based service need. Additionally, they may present a potential partner for outsourcing a variety of other IT management services such as help desk and product support, technology consulting, operational services, development and integration, expense management, and more.
Some outsourced communications services are primarily virtual receptionists, while others offer more complex business-critical services such as analytics, insights, and automation that help optimize performance and alleviate risks. They may also add strategic and innovative solutions that can build a more sustainable organization. Communication outsourcing can be effective for all business sizes and across industries. These services are similar to service desk outsourcing, with more of an emphasis on hosted communications communication rather than customer service.
Communications Outsourcing Services Features
Some useful features when using communications outsourcing services include:
- Answering service
- 24/7 live chat
- Integrations
- SMS services
- Virtual receptionist
- Managed services
- Email integration
- System updates
Communications Outsourcing Services Comparison
Some of the most important factors to consider when deciding on the right communications outsourcing service include:
- Industry type. Some outsourcing companies are designed to assist specific industries. LEX Reception, for example, is specialized in serving law firms. Be sure that the service provider is best suited to meet the needs of your industry. This can be done by reading reviews from other customers and contacting the service provider directly.
- Flexibility. When looking for the right communication outsourcing company, it’s important they will have the right amount of flexibility. This includes being able to handle two or more methods of communication, such as voice, instant messaging, email, and/or SMS services.
- Type of services. Communication outsourcing services offer different types of services, ranging from a virtual assistant/receptionist to answer calls and manage online chat, to offering data-driven analytics and expertise in the latest technologies to help you achieve goals faster and more efficiently. The latter will be more expensive, and therefore it is important to evaluate the complexity of services you are seeking and making sure it is aligned with your budget.
Pricing Information
Pricing for communications outsourcing services varies for each business depending on their communication needs. Certain services charge per receptionist minutes. Additionally, products that are mainly designed to be call answering services will be less expensive than products that offer complex outsourced solutions such as automation and analytics.
Starting prices will usually be around $100 to $400 per month. For more advanced services that include more minutes and offer advanced services that extend beyond being a virtual receptionist, expect to pay between $600 to $2,000. Some providers will offer a free demo of their service before purchasing.
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Frequently Asked Questions
What do communications outsourcing services do?
Communication outsourcing services offer businesses an alternative to hiring full-time employees by providing outsourced work usually on a project basis. Choosing to outsource work may cut costs for businesses and lets organizations that are specialized within a specific area do the job usually on a temporary basis.
Though some products are designed to perform call answering services such as appointment setting, others offer advanced services such as advisory support, hardware & software support, planning, designing, and innovative approaches to reach goals faster.
What are the benefits of using communications outsourcing services?
What are the best communications outsourcing software products?
Some of the best communication outsourcing services include: