Communications Platform as a Service (CPaaS) - Reviews

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Reviews (1-25 of 40)

Anonymous | TrustRadius Reviewer
January 22, 2020

WhatsApp for Business

Score 10 out of 10
Vetted Review
Verified User
Review Source
Anonymous | TrustRadius Reviewer
August 09, 2019

Communications Platform in the Cloud, the next level

Score 8 out of 10
Vetted Review
Verified User
Review Source

After previously using another communications platform, we switched to Twilio to take advantage of its automation features--especially the IVR development (in PHP, Python, Ruby and other languages,) and the ability to allow our resources to employ their own SIP softphones, both in desktop and mobile…

Anonymous | TrustRadius Reviewer
September 15, 2019

Saves us money!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Andrew Doar | TrustRadius Reviewer
April 04, 2019

Review + Critique of Twilio SMS

Score 7 out of 10
Vetted Review
Verified User
Review Source

We integrated Twilio into Salesforce as our live messaging (text/SMS) platform. Each of our sales representatives sends approximately 2,500 text messages per month. More than half of these messages are automated.

Tamara Foster | TrustRadius Reviewer
March 09, 2019

Bandwidth.com Rocks

Score 10 out of 10
Vetted Review
Reseller
Review Source

Bandwidth.com is a CLEC. My company resells their numbers and service for VoIP communication. The whole company utilizes Bandwidth.com, but I interface mainly with phone numbers including number porting. We are able to order and port numbers through BW and resell to our customers. They have contacts…

Chris Horne | TrustRadius Reviewer
March 07, 2019

Your best primary term/orig provider

Score 10 out of 10
Vetted Review
Verified User
Review Source

Bandwidth is great for wholesale origination and termination. With a decent commitment, you can get great rates, and their support is excellent. Recommended as a primary source of service for voice traffic.

Alissa Hamilton | TrustRadius Reviewer
February 22, 2019

TextMagic is magical!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Our company uses TextMagic as an easy way to send out messages to all employees very quickly. We use it to inform employees of weather related delays or closings. We also use it for other types of urgent message that we need to send during off hours. We have employees who do not have company email o…

Courtney Kuzmich | TrustRadius Reviewer
February 22, 2019

TextMagic helped us reach customers we could not before!

Score 10 out of 10
Vetted Review
Verified User
Review Source

The entire office staff uses TextMagic to communicate with our customers. We are able to easily reach our customers that may not be in a position to answer a call. We use it for scheduling, confirmations and general communication. We are thrilled with the results we have gotten and the volume of cus…

Anonymous | TrustRadius Reviewer
January 11, 2019

Twilio WebRTC: Powerful Communication Technology

Score 8 out of 10
Vetted Review
Verified User
Review Source

Twilio WebRTC is being used by our company to power online calls between our customer support team and users as well as between different types of users themselves. As we already use Twilio's Programmable Chat API to power chat communications on our platform, this feature fits in quite naturally int…

Anonymous | TrustRadius Reviewer
March 11, 2019

Bandwidth -- Top Shelf Service

Score 9 out of 10
Vetted Review
Verified User
Review Source

We used Bandwidth for the majority of our origination across the entire organization. We were a telecom network and they were an integral part of our business. … We found their network to be reliable, the porting department capable -- more capable than most -- and their troubleshooting to be …

Anonymous | TrustRadius Reviewer
February 28, 2019

Great Great Great

Score 10 out of 10
Vetted Review
Verified User
Review Source

We use them extensively for call origination, termination, e911, Dynamic 911, SMS (SMPP), and CNAM lookup. We use them as a provider that handles all of these things for our customers. They provide a reliable service that we are able to leverage.

Anonymous | TrustRadius Reviewer
December 22, 2018

Twilio SMS is Simply Efficient!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Twilio SMS is well suited for customer interaction in general, especially, as far as our company is concerned, when it comes to scheduling appointments, confirming client information, collecting pre-qualifying data, providing status updates and, overall, just adding an additional form of communicati…

Ben Gelsey | TrustRadius Reviewer
October 17, 2018

Twilio Analyzed

Score 8 out of 10
Vetted Review
Verified User
Review Source

At my organization, we use Twilio to send text message alerts to our subscribers. While the primary delivery channel for our content is via email, as a premium upsell feature we offer our same content sent as a text message as well. Many people currently prefer to receive alerts via SMS rather than …

Anonymous | TrustRadius Reviewer
October 17, 2018

Twilio SMS review

Score 10 out of 10
Vetted Review
Verified User
Review Source

We use Twilio SMS for all our messaging sends related to bookings, reminders and marketing messages. API integration with our applications was very simple and it is easy to then manage responses from SMS into our customer service applications.

Anonymous | TrustRadius Reviewer
August 02, 2018

Easy to use and reliable

Score 8 out of 10
Vetted Review
Verified User
Review Source

We use mBlox for short and long code procurement. The service allows easy process to get a code for your specific needs. They also offer multiple routes depending on the needs and pricing and help with the carrier certification in all regions. We got a number of codes to send SMS messages and integr…

Olivia Capizzi | TrustRadius Reviewer
March 13, 2018

Twilio tWins!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Twilio SMS is built into our software and allows us to relay text messages through auxiliary numbers in order to protect contact information (in a very similar model to Lyft and Uber). Twilio SMS support is on point! Their messaging rates aren't the cheapest but if there's something that you are scr…

Rich Warren | TrustRadius Reviewer
March 13, 2018

Twilio - often paying more is worth it!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Twilio is considerably more expensive than its competitors but has far better documentation. If cost is a problem then I would recommend Nexmo over Twilio, although the customer service and documentation is nowhere near as good. I have also had a much less reliable service on Nexmo. In my opinion, t…