Likelihood to Recommend
I run five websites off of 1&1 for different outshoots of the company. For our web needs it works perfectly. We have a midgrade hosting package and it works perfectly. I know if issues arose from traffic or storage space 1&1 would have a solution for us.
I've seen Google Domains work perfectly and perform well for companies of 10 - 100 people, or it is good for just the executive tier of a larger organization to use. There are so many integrations you can run with Google Domains - Salesforce, Zendesk - half of the ROI is the ease of use of Google Domains, the other half is that just about every company has an integration that can run with it.
- Private registration: 1&1 offers free private registration which makes them an automatic favorite.
- Reliable customer service: always someone available when I call in and I have never had my issue not get resolved.
- Easy to use dashboard: domains in one place with DNS settings and other things that can be tweaked. It's easy to add an SSL certificate to domains as well.
- Labeling and folders. It is easy to set up Google Domains to autodetect words in inbound emails and then pre-sort the emails appropriately.
- Ease of use for executive staff and very good email portability to mobile phones or iPads.
- UI - it is much more intuitive in my opinion than Outlook.
- Forwarding - again much more intuitive than other email platforms.
- I don't really have any specific issues with 1&1. The only thing I can think of is that when I call into customer service, sometimes the wait time has been really long. So if they could shorten that up, I'd be happy.
- Google Domains is pretty good at pre-solving email faux pas such as reply all mishaps. Perhaps a built-in email monitoring tool such as knowing when a customer opens up an email would be good. You can get these features with integrations, but what if it was an internal Google product? Might be nice
- Email masking was a bit difficult to figure out, but nothing you can't discover with a few Google sessions.
- I wish I could see more insight into time zones that my customers are in, or scheduling calls on Gcal with timezone awareness. I know this is super hard to code around though.
Likelihood to Renew
Google Domains 8.0
Based on 2 answers
I am assuming that it is good. I have never had a need to use Google Domains support, which means that they are doing something right because my domains are working, and their website is designed well enough that I do not have to reach out for help.
iPage is terrible. They don't even really have a proper cPanel and GoDaddy is kind of hard to navigate once you log in. The DNS settings are not obvious and the interface is clunky and old looking. By comparison, 1&1 provides all the features you'd need to manage your domains and services with them and they continually redesign the dashboard for ease of use.
Compared to my prior experience with other domain registration services, Google Domains is the best overall value (with no coupons or other discounts are required to be competitive, unlike their competition).
Return on Investment
- Thanks to 1&1, I have saved money on my domain costs with the free private registration and with a very reasonably priced SSL certificate. I save at least $100 a year using 1&1
- While the initial price is a little more expensive than competitors, it does come with Domain Privacy.
- It doesn't take as long to buy and set up a new domain when compared to other services. As a result, we can spend more time elsewhere.
Premium Consulting/Integration Services—
Entry-level set up fee?