What users are saying about

1&1

6 Ratings

WP Engine

17 Ratings

1&1

6 Ratings
Score 7.6 out of 101

WP Engine

17 Ratings
Score 9.4 out of 101

Add comparison

Likelihood to Recommend

1&1

I run five websites off of 1&1 for different outshoots of the company. For our web needs it works perfectly. We have a midgrade hosting package and it works perfectly. I know if issues arose from traffic or storage space 1&1 would have a solution for us.

WP Engine

If you're looking for a high availability site, WP Engine is perfect. If you're constantly tweaking your site and working through development sprints, the backup snapshot functionality along with the staging environments makes this much easier to test.

Pros

  • Their uptime is outstanding.
  • They have great customer support with real people.
  • They have all the technologies available I need to run my website.
  • Their dashboard is easy to use.
  • Daily backups. By default, WPEngine uses daily backups. We all know that WordPress makes it easy to execute an update for the CMS and plugins, however sometimes the website will break. It's no longer a worry with a one-click website restore.
  • Hack protection. WPEngine uses Sucuri for website cleanup in case of a hack (which has never happened to me on WPEngine). However, knowing they have that available helps me sleep at night.
  • Speed. WPEngine has caching options built-in to make the website super speedy.
  • Support. They have chat options and a ticketing system available, but you can actually get support on the phone if needed!

Cons

  • I wish they'd let you use other SSL providers.
  • Customer support, while responsive, is usually not available outside of business hours (making it difficult to get things done during evening/weekend downtime if help is required)
  • Upgrading between versions of PHP on the server can be problematic as it requires support intervention and, in a few cases, migrating DNS records for hosted sites.
  • The PHP environments provided are not very flexible. Some modules that might be present on other hosts (or required for certain custom WordPress plugins/themes) are merely unavailable.

Likelihood to Renew

No score
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WP Engine3.0
Based on 1 answer
I was in a situation where I had to bolt Wordpress on to an existing infrastructure that could not support it. If I ever end up in that situation again, please kill me. Other than that reasonably common use case, I don't think it offers a lot of value over robust shared hosting, virtual private server (VPS) or dedicated servers.

Support

No score
No answers yet
No answers on this topic
WP Engine9.0
Based on 1 answer
They are quite responsive and not done. I liked the support team's personalities overall and when there were problems, they were quite helpful. I did, in fact, feel special at WP Engine.

Alternatives Considered

Rackspace I find to be too pricey for the service they offer. Pagely is very much WordPress oriented. I've had downtime with both that I haven't experienced with 1&1.
WP Engine was cheaper than the alternatives, and our site was already present on their servers. It wasn't so much a choice of WP Engine over another hosting company as it was a choice to stay with WP Engine rather than invest the time required to switch to another provider. All three hosts have quality offerings, and are well worth their disparate prices. That being said, choosing Pantheon or Liquid Web over WP Engine would likely have given us more control over the environment, but would have cost us more financially over time.

Return on Investment

  • There is no downtime so we appear dependable to our customers.
  • The cost of 1&1 is very reasonable.
  • Development (staging) server to avoid breaking the blog with changes to the widgetry. - Mild Positive
  • Uptime and Communication - Big Positive
  • Integrated Customer Service Area with WordPress Admin - Mild Positive

Pricing Details

1&1

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WP Engine

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details