What users are saying about

10000ft

2 Ratings

Clarizen

64 Ratings

10000ft

2 Ratings
Score 5.1 out of 101

Clarizen

64 Ratings
Score 7.4 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.

Clarizen

Well suited for project management and creating rules to workflow that can be automated. It does seem to be difficult to report on items and get this information than from salesforce. It might be easier now than when I tried it in the past but due to that I mainly use Salesforce for it

Feature Rating Comparison

Project Management

10000ft
3.5
Clarizen
6.9
Task Management
10000ft
6.0
Clarizen
8.8
Resource Management
10000ft
6.0
Clarizen
8.6
Gantt Charts
10000ft
2.0
Clarizen
5.5
Scheduling
10000ft
2.0
Clarizen
8.3
Workflow Automation
10000ft
2.0
Clarizen
6.5
Team Collaboration
10000ft
1.0
Clarizen
7.2
Document Management
10000ft
2.0
Clarizen
7.7
Email integration
10000ft
1.0
Clarizen
8.6
Timesheet Tracking
10000ft
7.0
Clarizen
8.1
Change request and Case Management
10000ft
2.0
Clarizen
6.8
Budget and Expense Management
10000ft
7.0
Clarizen
6.5
Support for Agile Methodology
10000ft
Clarizen
5.0
Support for Waterfall Methodology
10000ft
Clarizen
4.0
Mobile Access
10000ft
Clarizen
5.5

Professional Services Automation

10000ft
5.0
Clarizen
4.4
Quotes/estimates
10000ft
6.0
Clarizen
Invoicing
10000ft
2.0
Clarizen
Project & financial reporting
10000ft
7.0
Clarizen
4.4

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
  • Exceptional UX, with a high degree of client accessible customization allowed us to tailor the experience and workflows to our unique business needs.
  • Communication integration and capture, with document association allowed remote/off-shore teams to be more effective. As a more open system we were free to choose a technology for document management that worked best for us; rather than a proprietary system which Clarizen replaced.
  • Client engagement; extremely responsive to feature requests, and worked collaboratively with us to match the tool to our needs. I've never worked with a professional services team who was so willing to teach me how to fish when it came to running and customizing the tool.

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
  • The interface was not always appeasing and easy to navigate.

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
Clarizen7.5
Based on 27 answers
• With an application like this that is customized, integrated, you have to be very unhappy to renew

Usability

No score
No answers yet
No answers on this topic
Clarizen7.3
Based on 5 answers
It is easy to configure, intuitive. The customization process is in some ways better than Salesforce.com. It has a great UI. It does however depend on how it's implemented.

The design of it is generally fine, however the ability to data upload people from a spreadsheet is an obvious miss.

Reliability and Availability

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 3 answers
Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.

Performance

No score
No answers yet
No answers on this topic
Clarizen9.1
Based on 5 answers
Speed is very good considering the number of users that are on simultaneously.

Support

No score
No answers yet
No answers on this topic
Clarizen8.8
Based on 5 answers
• Extremely responsive to emails, phone calls etc.
• Will stay on an issue. We have had several issues on custom development side, and they will work on tirelessly until done and push a hot fix just for us
• Don’t seem to be as bureaucratic as Salesforce.com to escalate a case

In-Person Training

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 2 answers
• We worked with a Project Manager on their side. He was very good about developing a project plan to hit our goal. I think we had weekly or twice weekly calls – very steady cadence over 3 month period.
• Their PM skills were great – kept us on task. For the last week, they sent 2 people on site and they did training for power users. After that a couple of them revisited here

Online Training

No score
No answers yet
No answers on this topic
Clarizen5.4
Based on 5 answers
Many video tutorials, offers of webinars are available all the time.

Implementation

No score
No answers yet
No answers on this topic
Clarizen8.2
Based on 4 answers
• Went very well. Great team to work with.
• A key insight is that you need an in-house developer or to use a 3rd party firm for development

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
Ease of use was the key reason we selected Clarizen. Employees appreciated the resourcing and budgeting aspect of the program. This allowed it to be easier to manage products, but also pull data for upper management when needed at a moment's notice. Email reminders were appreciated and employees felt that they were not spammed by them

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
  • Quicker product launch that expected.
  • Employees clearly understood role in product launch and necessary time to complete tasks.
  • Ease of budgeting

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
10000ft Editions & Modules
10000ft
Additional Pricing Details

10000ft More Information

Clarizen

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Clarizen Editions & Modules
Clarizen
Edition
Enterprise Edition
$451
Unlimited Edition
$601
1. per user per month
Additional Pricing Details

Clarizen More Information