What users are saying about

10000ft

2 Ratings

ConnectWise Control

Top Rated
716 Ratings

10000ft

2 Ratings
Score 5.2 out of 101

ConnectWise Control

Top Rated
716 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
No photo available

ConnectWise Control

Management of computers and server systems regardless of their locations. Ability to also keep those entities separated by groups allowing for a single instance to manage multiple enterprises. Not sure if I can think of a situation where ConnectWise Control wouldn’t be useful. If the position of your company involves remote management, ConnectWise Control is the solution.
Anthony Carter profile photo

Feature Rating Comparison

Project Management

10000ft
3.5
ConnectWise Control
Task Management
10000ft
6.0
ConnectWise Control
Resource Management
10000ft
6.0
ConnectWise Control
Gantt Charts
10000ft
2.0
ConnectWise Control
Scheduling
10000ft
2.0
ConnectWise Control
Workflow Automation
10000ft
2.0
ConnectWise Control
Team Collaboration
10000ft
1.0
ConnectWise Control
Document Management
10000ft
2.0
ConnectWise Control
Email integration
10000ft
1.0
ConnectWise Control
Timesheet Tracking
10000ft
7.0
ConnectWise Control
Change request and Case Management
10000ft
2.0
ConnectWise Control
Budget and Expense Management
10000ft
7.0
ConnectWise Control

Professional Services Automation

10000ft
5.0
ConnectWise Control
Quotes/estimates
10000ft
6.0
ConnectWise Control
Invoicing
10000ft
2.0
ConnectWise Control
Project & financial reporting
10000ft
7.0
ConnectWise Control

Remote Administration

10000ft
ConnectWise Control
8.3
Screen sharing
10000ft
ConnectWise Control
9.2
File transfer
10000ft
ConnectWise Control
8.7
Instant message
10000ft
ConnectWise Control
8.4
Secure remote access with Smart Card authentication
10000ft
ConnectWise Control
7.7
Access to sleeping/powered-off computers
10000ft
ConnectWise Control
7.0
Over-the-Internet remote session
10000ft
ConnectWise Control
9.0
Initiate remote control from mobile
10000ft
ConnectWise Control
7.5
Remote management of servers & workstations
10000ft
ConnectWise Control
9.0
Remote Active Directory® management
10000ft
ConnectWise Control
8.4
Centralized management dashboard
10000ft
ConnectWise Control
8.8
Session record
10000ft
ConnectWise Control
8.5
Annotations
10000ft
ConnectWise Control
7.9
Monitoring and Alerts
10000ft
ConnectWise Control
7.4
Multi-platform remote control
10000ft
ConnectWise Control
8.7

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
No photo available
  • Ease from install and configuration to use and upgrades. Need I say more?
  • If you have issues, their website, former and current, has always been very helpful and accurate!
  • Ability to customize your instances from themes to features is amazing. Being able to easily differentiate installs by logos is another great perk.
Anthony Carter profile photo

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
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  • Slow remote connection while graphical intensive video is playing.
  • File transfer without logging in remotely.
  • Although the price is competitive and very comparable, I feel the price point could be lowered for small users and small enterprises.
Anthony Carter profile photo

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available
ConnectWise Control8.6
Based on 30 answers
Over two years of satisfied use. Ease of deployment for either temporary support sessions or more permanent remote access
Kevin Staley profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Control8.4
Based on 24 answers
editing machine name. Previous name is lost when trying to reedit. need to start all over again. Worked ok in screen connect, no longer works in connect wise.creating groups awkward
Paul Berg profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Control9.1
Based on 2 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Control8.6
Based on 6 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Control8.5
Based on 45 answers
Great product, use it daily with a second support staff. Would love to see this expanded with other systems such as Slack or other collaboration software where a user can easily share their screen, do a conference or access another users screen quickly and easily. This isn't the most friendly for "non-techy" people when comparing to Slack's ScreenShare solution but it works very well with our use case scenarios
Craig Lockley profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Control7.7
Based on 24 answers
the one I attended didn't grab my attention the way I thought it would. Maybe because of the way I use the product; or because of how I am using an online instance, not a locally installed version. Some of the discussion got more technical and off the topic, it seemed.
Betsy Sauther profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Control8.2
Based on 15 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley profile photo

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
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ConnectWise Control is cheaper, has more features, WAY easier to deploy, and offers many deployment scenarios. Teamviewer is a little quicker on slow connections, however the benefits of ConnectWise outweighs Teamviewer heavily. I have also used what used to be called GFI Max, which used their own version of Teamviewer. I liked it, however they priced themselves out almost immediately. It all comes down to price/features with me, and ConnectWise Control sold me from the beginning.
Brandon Holloway profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Control8.7
Based on 14 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd profile photo

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
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  • We've retained clients who struggled to use our software by offering remote support to get any issues corrected.
  • Remote access provides greater productivity for our on-the-go and work from home employees who previously struggled to access systems and files outside the office.
  • High system reliability means we can always count on the system to work when needed the most.
Derek Letellier profile photo

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

10000ft More Information

ConnectWise Control

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Control More Information