10000ft vs ConnectWise Manage | TrustRadius

What users are saying about

Score 7.1 out of 10

Based on 4 reviews and ratings

Score 7.6 out of 10

Based on 250 reviews and ratings

Feature Rating Comparison

10000ft

ConnectWise Manage

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

10000ft

ConnectWise Manage

Quotes/estimates

Invoicing

Project & financial reporting

10000ft

ConnectWise Manage

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

10000ft

ConnectWise Manage

External knowledge base

Internal knowledge base

10000ft

ConnectWise Manage

Customer portal

IVR

Social integration

Email support

Help Desk CRM integration

Pros

Capacity planning/resource planning.
Operational forecast and bring it up in a very visual manner.

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Nicolas Costa Ossa

Director of Customer Operations & Account Management

KoombeaInternet, 51-200 employees

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Manage's GUI is fantastic and easy to use.
Makes it very simple to create support tickets and organize them.
The different boards in Manage are what really make this product great.
Being able to lay everything out and easily organize to our liking is a huge plus!
Being customer friendly is another aspect I like.
The portal is easy to setup and easy for clients to use.
We use this feature heavily as an MSP.

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Director of IT

W3ITComputer & Network Security, 1-10 employees

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Cons

It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.

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Verified User

Project Manager in Marketing

Hospitality Company, 10,001+ employees

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The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
More customization would be great especially in the PO emails.
The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.

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Sebastian Abbinanti

President

The Isidore GroupInformation Technology and Services, 1-10 employees

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Likelihood to Renew

10000ft 4.0

Based on 1 answer

I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going

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Verified User

Project Manager in Marketing

Hospitality Company, 10,001+ employees

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ConnectWise Manage 10.0

Based on 23 answers

ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.

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Chief Information Officer

EDTS, LLCComputer & Network Security, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

ConnectWise Manage 8.0

Based on 15 answers

I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10

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Chief Anxiety Eliminator

Carefree Technology ManagementInformation Technology and Services, 1-10 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

ConnectWise Manage 9.1

Based on 3 answers

We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.

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CEO

Stepfar ITComputer & Network Security, 1-10 employees

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Performance

No score

No answers yet

No answers on this topic

ConnectWise Manage 8.1

Based on 6 answers

Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.

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Director of Compliance and Efficiency

Trivalent GroupInformation Technology and Services, 51-200 employees

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Support Rating

10000ft 10.0

Based on 2 answers

They have been super responsive every time we need them. We built ourselves some integrations with other internal systems, and whenever we needed clarification or help to complete said integrations, they were super responsive. They have a very technical background which makes it super easy to work with when you present to them technical challenges regarding integrations or the use of their API.

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Nicolas Costa Ossa

Director of Customer Operations & Account Management

KoombeaInternet, 51-200 employees

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ConnectWise Manage 2.6

Based on 12 answers

The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."

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Jennifer Henney

Systems Analyst

Netrix ITInformation Technology and Services, 11-50 employees

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Online Training

No score

No answers yet

No answers on this topic

ConnectWise Manage 6.2

Based on 7 answers

We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.

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Commercial Manager

Solution IPTelecommunications, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

ConnectWise Manage 1.0

Based on 3 answers

Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)

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Chief Information Officer

EDTS, LLCComputer & Network Security, 51-200 employees

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Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it

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Verified User

Project Manager in Marketing

Hospitality Company, 10,001+ employees

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Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.

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CFO and I.T. Guy

IT Guys, LLCComputer & Network Security, 1-10 employees

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Scalability

No score

No answers yet

No answers on this topic

ConnectWise Manage 8.0

Based on 6 answers

ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.

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NOC/Design Technician

One2One IncInformation Technology and Services, 11-50 employees

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Return on Investment

Accurate forecasting.
Source of truth.

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Nicolas Costa Ossa

Director of Customer Operations & Account Management

KoombeaInternet, 51-200 employees

View all 2 answers on this topic

ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.

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Carson Hagan, ITILv3

Director Managed Services

LightWire, IncInformation Technology and Services, 11-50 employees

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Screenshots

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See All (5) ConnectWise Manage Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

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General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

10000ft

ConnectWise Manage

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ConnectWise Manage

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ConnectWise Manage

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