10000ft vs ConnectWise Manage

• Tracks freelance resource hours.
• Tracks multiple small projects and milestones within the projects.
• Tracks budget information and scope creep.

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• Manage's GUI is fantastic and easy to use.
• Makes it very simple to create support tickets and organize them.
• The different boards in Manage are what really make this product great.
• Being able to lay everything out and easily organize to our liking is a huge plus!
• Being customer friendly is another aspect I like.
• The portal is easy to setup and easy for clients to use.
• We use this feature heavily as an MSP.

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• It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
• When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
• The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.

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• The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
• More customization would be great especially in the PO emails.
• The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
• The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.

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• Positive - We were able to track multiple projects at the same time and record accurate hours.
• Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
• Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.

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• ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
• Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
• Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.

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