What users are saying about
3 Ratings
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Top Rated
226 Ratings
3 Ratings
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Score 7.3 out of 101

ConnectWise Manage

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Top Rated
226 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
No photo available

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway profile photo

Feature Rating Comparison

Project Management

10000ft
3.5
ConnectWise Manage
Task Management
10000ft
6.0
ConnectWise Manage
Resource Management
10000ft
6.0
ConnectWise Manage
Gantt Charts
10000ft
2.0
ConnectWise Manage
Scheduling
10000ft
2.0
ConnectWise Manage
Workflow Automation
10000ft
2.0
ConnectWise Manage
Team Collaboration
10000ft
1.0
ConnectWise Manage
Document Management
10000ft
2.0
ConnectWise Manage
Email integration
10000ft
1.0
ConnectWise Manage
Timesheet Tracking
10000ft
7.0
ConnectWise Manage
Change request and Case Management
10000ft
2.0
ConnectWise Manage
Budget and Expense Management
10000ft
7.0
ConnectWise Manage

Professional Services Automation

10000ft
5.0
ConnectWise Manage
Quotes/estimates
10000ft
6.0
ConnectWise Manage
Invoicing
10000ft
2.0
ConnectWise Manage
Project & financial reporting
10000ft
7.0
ConnectWise Manage

Incident and problem management

10000ft
ConnectWise Manage
7.6
Organize and prioritize service tickets
10000ft
ConnectWise Manage
8.3
Expert directory
10000ft
ConnectWise Manage
6.9
Subscription-based notifications
10000ft
ConnectWise Manage
6.1
ITSM collaboration and documentation
10000ft
ConnectWise Manage
6.7
Ticket creation and submission
10000ft
ConnectWise Manage
8.7
Ticket response
10000ft
ConnectWise Manage
8.8

Self Help Community

10000ft
ConnectWise Manage
6.9
External knowledge base
10000ft
ConnectWise Manage
7.1
Internal knowledge base
10000ft
ConnectWise Manage
6.6

Multi-Channel Help

10000ft
ConnectWise Manage
6.7
Customer portal
10000ft
ConnectWise Manage
6.8
IVR
10000ft
ConnectWise Manage
5.6
Social integration
10000ft
ConnectWise Manage
5.5
Email support
10000ft
ConnectWise Manage
7.3
Help Desk CRM integration
10000ft
ConnectWise Manage
8.4

Pros

10000ft

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
No photo available

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino profile photo

Cons

10000ft

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
No photo available

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti profile photo

Likelihood to Renew

10000ft

10000ft 4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available

ConnectWise Manage

ConnectWise Manage 9.8
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins profile photo

Usability

10000ft

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen profile photo

Reliability and Availability

10000ft

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher profile photo

Performance

10000ft

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk profile photo

Support

10000ft

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 5.1
Based on 11 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney profile photo

Online Training

10000ft

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green profile photo

Implementation

10000ft

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

10000ft

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
No photo available

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea profile photo

Scalability

10000ft

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

10000ft

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
No photo available

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 profile photo

Screenshots

10000ft

Pricing Details

10000ft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

10000ft
6.0
ConnectWise Manage
7.8

Likelihood to Renew

10000ft
4.0
ConnectWise Manage
9.8

Usability

10000ft
ConnectWise Manage
8.0

Reliability and Availability

10000ft
ConnectWise Manage
9.1

Performance

10000ft
ConnectWise Manage
8.1

Support

10000ft
ConnectWise Manage
5.1

Online Training

10000ft
ConnectWise Manage
6.2

Implementation

10000ft
ConnectWise Manage
7.0

Scalability

10000ft
ConnectWise Manage
8.0

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