10000ft vs ConnectWise Manage

• Tracks freelance resource hours.
• Tracks multiple small projects and milestones within the projects.
• Tracks budget information and scope creep.

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• Service Desk, Ticket Management and Closed loop communication is perhaps its best features.
• We are also pleased with the integration between Sell and Manage. It provides a seamless way to streamline the sales process.
• The Integration with Automate and Control, specifically the one-click launching once a configuration has been attached.

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• It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
• When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
• The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.

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• The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
• More customization would be great especially in the PO emails.
• The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
• The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.

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• Positive - We were able to track multiple projects at the same time and record accurate hours.
• Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
• Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.

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• It is much easier to plan and track time on everything at a level where we can pull really meaningful reporting to see precisely how our employees' time is spent.
• We've enjoyed greater operational efficiency all around since we're able to automate so many different aspects. Now we can manage our exceptions rather than having to sift through absolutely everything all the time.

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