What users are saying about
2 Ratings
2 Ratings
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Score 5.4 out of 101
14 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
No photo available

FinancialForce PSA

Prioritize your integration points as different vendors are going to offer stronger integrations in certain areas (Financials vs. CRM)
The software is robust and flexible and supports multiple ways to get things done. Standardize on best practices for common processes, i.e., resource management.
Pick your user champions to help guide the process and drive adoption
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Feature Rating Comparison

Project Management

10000ft
3.5
FinancialForce PSA
8.7
Task Management
10000ft
6.0
FinancialForce PSA
8.5
Resource Management
10000ft
6.0
FinancialForce PSA
8.7
Gantt Charts
10000ft
2.0
FinancialForce PSA
7.9
Scheduling
10000ft
2.0
FinancialForce PSA
8.5
Workflow Automation
10000ft
2.0
FinancialForce PSA
9.2
Team Collaboration
10000ft
1.0
FinancialForce PSA
8.6
Document Management
10000ft
2.0
FinancialForce PSA
8.8
Email integration
10000ft
1.0
FinancialForce PSA
8.8
Timesheet Tracking
10000ft
7.0
FinancialForce PSA
9.1
Change request and Case Management
10000ft
2.0
FinancialForce PSA
8.8
Budget and Expense Management
10000ft
7.0
FinancialForce PSA
8.8
Support for Agile Methodology
10000ft
FinancialForce PSA
8.6
Support for Waterfall Methodology
10000ft
FinancialForce PSA
8.6
Mobile Access
10000ft
FinancialForce PSA
8.3

Professional Services Automation

10000ft
5.0
FinancialForce PSA
8.3
Quotes/estimates
10000ft
6.0
FinancialForce PSA
8.3
Invoicing
10000ft
2.0
FinancialForce PSA
7.9
Project & financial reporting
10000ft
7.0
FinancialForce PSA
8.1
Integration with accounting software
10000ft
FinancialForce PSA
8.7

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
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  • Simplicity. I never felt like the system was too complicated to figure out, even as I was just starting out using it.
  • Efficient. I like how easy is it to get through the entire process and see all of the data in an easy to read manner. It's good for the company to be able to organize its expense data using the product.
  • Fast. I was able to complete my expense reports fast and pain-free.
Andrew Mishler profile photo

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
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  • The system can sometimes switch your currency without you intentionally inputting the command to do it. That should be fixed.
  • I don't believe there is a built-in functionality for combining receipts. That would be nice to have it, if it doesn't already exist.
Andrew Mishler profile photo

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
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FinancialForce PSA9.0
Based on 3 answers
We would renew but have been acquired and our parent company will drive the decisions around PSA systems
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Usability

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
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Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
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Support

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
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In-Person Training

No answers on this topic
It was fine.
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Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
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Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
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I've evaluated OpenAir and a few others and the main benefit was the easy integration and administration with SFDC.
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Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
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  • As an employee, it's taken something that is typically painful and time-consuming and made it more enjoyable and quick.
Andrew Mishler profile photo

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details