What users are saying about

10000ft

2 Ratings

10000ft

2 Ratings
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Score 5.3 out of 101

Freshsales CRM

9 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
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Freshsales CRM

Freshsales is great for a CRM with integrated telephony, where users are of an entirely Inside Sales team. It is also very strong if you value a CRM that allows you to customise fields, descriptions, and displayed information for all of your Leads/Customers/Accounts/Deals.It is also great if your users have technical backgrounds, as the customisation and manual configuration of automation steps can be somewhat cumbersome.It isn't great if you are not happy to use their webapp to replace your email client (It works well for sending and receiving emails, but if you switch back to Gmail and open a sent message it is marked as read by the recipient, so it is important to only stay within the Freshsales client for reviewing sent emails - at the time of writing).For those who rely on outside sales teams, or want a solution that plays nice 'out of the box', I imagine you might find Freshsales to be a little difficult to use.
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Feature Rating Comparison

Project Management

10000ft
3.5
Freshsales CRM
Task Management
10000ft
6.0
Freshsales CRM
Resource Management
10000ft
6.0
Freshsales CRM
Gantt Charts
10000ft
2.0
Freshsales CRM
Scheduling
10000ft
2.0
Freshsales CRM
Workflow Automation
10000ft
2.0
Freshsales CRM
Team Collaboration
10000ft
1.0
Freshsales CRM
Document Management
10000ft
2.0
Freshsales CRM
Email integration
10000ft
1.0
Freshsales CRM
Timesheet Tracking
10000ft
7.0
Freshsales CRM
Change request and Case Management
10000ft
2.0
Freshsales CRM
Budget and Expense Management
10000ft
7.0
Freshsales CRM

Professional Services Automation

10000ft
5.0
Freshsales CRM
Quotes/estimates
10000ft
6.0
Freshsales CRM
Invoicing
10000ft
2.0
Freshsales CRM
Project & financial reporting
10000ft
7.0
Freshsales CRM

Sales Force Automation

10000ft
Freshsales CRM
7.9
Customer data management / contact management
10000ft
Freshsales CRM
8.9
Workflow management
10000ft
Freshsales CRM
7.0
Territory management
10000ft
Freshsales CRM
7.8
Opportunity management
10000ft
Freshsales CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
10000ft
Freshsales CRM
8.2
Interaction tracking
10000ft
Freshsales CRM
8.7
Channel / partner relationship management
10000ft
Freshsales CRM
7.1

Marketing Automation

10000ft
Freshsales CRM
8.1
Lead management
10000ft
Freshsales CRM
8.9
Email marketing
10000ft
Freshsales CRM
7.2

CRM Project Management

10000ft
Freshsales CRM
7.6
Task management
10000ft
Freshsales CRM
7.9
Reporting
10000ft
Freshsales CRM
7.3

CRM Reporting & Analytics

10000ft
Freshsales CRM
8.1
Forecasting
10000ft
Freshsales CRM
7.0
Pipeline visualization
10000ft
Freshsales CRM
10.0
Customizable reports
10000ft
Freshsales CRM
7.3

Customization

10000ft
Freshsales CRM
7.6
Custom fields
10000ft
Freshsales CRM
8.7
Custom objects
10000ft
Freshsales CRM
8.0
API for custom integration
10000ft
Freshsales CRM
6.0

Security

10000ft
Freshsales CRM
8.0
Single sign-on capability
10000ft
Freshsales CRM
8.0
Role-based user permissions
10000ft
Freshsales CRM
8.0

Platform

10000ft
Freshsales CRM
7.9
Mobile access
10000ft
Freshsales CRM
7.9

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
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  • Phone and Email integration
  • Ability to fully customise the platform, fields, and workflows
  • Value for money
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Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
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  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
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Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
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No answers on this topic

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
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Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
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Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
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  • Increased visibility of open deals, as well as encouraging 'clean' data
  • Faster data updating (if Freshsales is used as our sole source of data)
  • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
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Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
10000ft Editions & Modules
10000ft
Additional Pricing Details

Freshsales CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Freshsales CRM Editions & Modules
Freshsales CRM
Edition
SPROUT
$01
BLOSSOM
$121
GARDEN
$251
ESTATE
$491
1. /user/month
Additional Pricing Details