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10000ft

2 Ratings

10000ft

2 Ratings
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Score 5.3 out of 101

Genesys PureCloud

45 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
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Genesys PureCloud

PureCloud works well for our organization overall. Although the hindsight of customized reporting is not there just yet, we know that the main priority and importance is what's happening currently: the insight into the current calls happening now. PureCloud provides a rich lens into what's happening now across all our posts and work-spaces. A team lead or manager can zoom out, and also drill-down in the queue activity views, performance views, etc., to find out what's happening on all phone calls in great detail. High-level flexibility is provided to the admin as well, with the functionality of the architect for creating call flows. Nearly everything you imagine happening on your phone calls can happen.
Harley Breth profile photo

Feature Rating Comparison

Project Management

10000ft
3.5
Genesys PureCloud
Task Management
10000ft
6.0
Genesys PureCloud
Resource Management
10000ft
6.0
Genesys PureCloud
Gantt Charts
10000ft
2.0
Genesys PureCloud
Scheduling
10000ft
2.0
Genesys PureCloud
Workflow Automation
10000ft
2.0
Genesys PureCloud
Team Collaboration
10000ft
1.0
Genesys PureCloud
Document Management
10000ft
2.0
Genesys PureCloud
Email integration
10000ft
1.0
Genesys PureCloud
Timesheet Tracking
10000ft
7.0
Genesys PureCloud
Change request and Case Management
10000ft
2.0
Genesys PureCloud
Budget and Expense Management
10000ft
7.0
Genesys PureCloud

Professional Services Automation

10000ft
5.0
Genesys PureCloud
Quotes/estimates
10000ft
6.0
Genesys PureCloud
Invoicing
10000ft
2.0
Genesys PureCloud
Project & financial reporting
10000ft
7.0
Genesys PureCloud

Contact Center Software

10000ft
Genesys PureCloud
7.6
Agent dashboard
10000ft
Genesys PureCloud
7.3
Validate callers
10000ft
Genesys PureCloud
8.0
Outbound response
10000ft
Genesys PureCloud
7.6
Call forwarding
10000ft
Genesys PureCloud
7.3
Click-to-call (CTC)
10000ft
Genesys PureCloud
7.7
Warm transfer
10000ft
Genesys PureCloud
7.9
Predictive dialing
10000ft
Genesys PureCloud
7.1
Interactive voice response
10000ft
Genesys PureCloud
8.2
REST APIs
10000ft
Genesys PureCloud
8.2
Call scripts
10000ft
Genesys PureCloud
7.9
Call tracking
10000ft
Genesys PureCloud
8.0
Multichannel integration
10000ft
Genesys PureCloud
7.1
CRM software integration
10000ft
Genesys PureCloud
6.8

Workforce Optimization (WFO)

10000ft
Genesys PureCloud
7.4
Inbound call routing
10000ft
Genesys PureCloud
8.5
Omnichannel inbound routing
10000ft
Genesys PureCloud
7.7
Recording
10000ft
Genesys PureCloud
8.5
Quality management
10000ft
Genesys PureCloud
7.7
Call analytics
10000ft
Genesys PureCloud
7.4
Historical reporting
10000ft
Genesys PureCloud
5.9
Live reporting
10000ft
Genesys PureCloud
7.6
Customer surveys
10000ft
Genesys PureCloud
6.4
Customer interaction analytics
10000ft
Genesys PureCloud
6.7

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
No photo available
  • The continuous improvement of the platform allows for new features coming on line on a regular basis.
  • The flexibility of the platform allows for creative solutions to everyday challenges.
  • The API and SDK's are well documented and allow for advanced troubleshooting, and bulk updates.
James Rhodes profile photo

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
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  • Artificial Intelligence
  • Live chat with chatbots
  • Seamless and native integration with popular CRMs
Edoardo Messinese profile photo

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available
Genesys PureCloud8.2
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
No photo available
It's a clear solution leader and efficient too
Edoardo Messinese profile photo

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
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  • Central visibility on customer care service B2C.
  • Optimization of resources.
  • Improved quality of service.
No photo available

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

10000ft More Information

Genesys PureCloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Genesys PureCloud More Information