What users are saying about
2 Ratings

Insightly

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Top Rated
556 Ratings
2 Ratings
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Score 5.4 out of 101

Insightly

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Top Rated
556 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
No photo available

Insightly

Insightly is perfect for small business owners who are not that tech savvy. It is also well known for its ease-of-use so if you aren't sure how to use a full-blown CRM this is a great place to be. Overall my business partner doesn't want to go back to a complicated system like Zoho CRM that was difficult to understand.
Denny Basham, MBA, Denver Reputation Marketing Expert. profile photo

Feature Rating Comparison

Project Management

10000ft
3.5
Insightly
Task Management
10000ft
6.0
Insightly
Resource Management
10000ft
6.0
Insightly
Gantt Charts
10000ft
2.0
Insightly
Scheduling
10000ft
2.0
Insightly
Workflow Automation
10000ft
2.0
Insightly
Team Collaboration
10000ft
1.0
Insightly
Document Management
10000ft
2.0
Insightly
Email integration
10000ft
1.0
Insightly
Timesheet Tracking
10000ft
7.0
Insightly
Change request and Case Management
10000ft
2.0
Insightly
Budget and Expense Management
10000ft
7.0
Insightly

Professional Services Automation

10000ft
5.0
Insightly
Quotes/estimates
10000ft
6.0
Insightly
Invoicing
10000ft
2.0
Insightly
Project & financial reporting
10000ft
7.0
Insightly

Sales Force Automation

10000ft
Insightly
7.3
Customer data management / contact management
10000ft
Insightly
8.4
Workflow management
10000ft
Insightly
7.5
Territory management
10000ft
Insightly
6.1
Opportunity management
10000ft
Insightly
8.0
Integration with email client (e.g., Outlook or Gmail)
10000ft
Insightly
7.4
Contract management
10000ft
Insightly
6.5
Quote & order management
10000ft
Insightly
7.2
Interaction tracking
10000ft
Insightly
7.3
Channel / partner relationship management
10000ft
Insightly
7.7

Customer Service & Support

10000ft
Insightly
7.1
Case management
10000ft
Insightly
7.0
Call center management
10000ft
Insightly
7.2
Help desk management
10000ft
Insightly
7.1

Marketing Automation

10000ft
Insightly
7.4
Lead management
10000ft
Insightly
7.7
Email marketing
10000ft
Insightly
7.1

CRM Project Management

10000ft
Insightly
6.6
Task management
10000ft
Insightly
7.8
Billing and invoicing management
10000ft
Insightly
4.7
Reporting
10000ft
Insightly
7.4

CRM Reporting & Analytics

10000ft
Insightly
7.1
Forecasting
10000ft
Insightly
6.6
Pipeline visualization
10000ft
Insightly
7.3
Customizable reports
10000ft
Insightly
7.5

Customization

10000ft
Insightly
7.2
Custom fields
10000ft
Insightly
7.6
Custom objects
10000ft
Insightly
6.6
Scripting environment
10000ft
Insightly
6.8
API for custom integration
10000ft
Insightly
7.6

Security

10000ft
Insightly
8.0
Single sign-on capability
10000ft
Insightly
8.0
Role-based user permissions
10000ft
Insightly
8.0

Social CRM

10000ft
Insightly
6.8
Social data
10000ft
Insightly
6.8
Social engagement
10000ft
Insightly
6.8

Integrations with 3rd-party Software

10000ft
Insightly
6.1
Marketing automation
10000ft
Insightly
7.0
Compensation management
10000ft
Insightly
5.2

Platform

10000ft
Insightly
7.5
Mobile access
10000ft
Insightly
7.5

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
No photo available
  • E-mail classification based on BCC from GMail
  • Ease of use - the system is the easiest one we have ever used and we have tried several
  • The link between records - organizations and contacts can be linked and you can define the link relationship (think referral partners)
Denny Basham, MBA, Denver Reputation Marketing Expert. profile photo

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
No photo available
  • PLEASE add a DocuSign module! It is the only real reason we have considered other CRM companies!
  • Some of the workflow from completing a task but then checking off a task as done is a bit awkward and cumbersome.
  • Would love to be able to add more than 15 business cards per month. Do not want to upgrade for that alone.
Ann Matuszak profile photo

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available
Insightly9.0
Based on 18 answers
Because we are doing well with Insightly and we expect to improve it
Alvaro Satrustegui profile photo

Usability

No score
No answers yet
No answers on this topic
Insightly8.6
Based on 47 answers
Because usability is one of the great things about Insightly
Alvaro Satrustegui profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Insightly10.0
Based on 3 answers
Knock on wood... I haven't had any difficulties with Insightly's availability to-date. I mostly use it on my desktop and infrequently access via my Android phone. No access issues.
Jane Beisell PMP, CIA profile photo

Performance

No score
No answers yet
No answers on this topic
Insightly8.4
Based on 22 answers
Performance is excellent. Never have problems with performance of app. Never
Moshe Kogos profile photo

Support

No score
No answers yet
No answers on this topic
Insightly3.2
Based on 14 answers
Support is good in Insightly but I miss a chat service.
Alvaro Satrustegui profile photo

Online Training

No score
No answers yet
No answers on this topic
Insightly9.0
Based on 5 answers
I've used Insightly's online training &/ or learned as I went. I've found the blogs and online written material helpful. I've also attended a few webinars, which can be useful if you use a J-I-T approach so as not to overwhelm you (or your staff) with functionality that you are using just yet. The fact that it's all available on their website and you can learn at your own pace is invaluable
Jane Beisell PMP, CIA profile photo

Implementation

No score
No answers yet
No answers on this topic
Insightly8.5
Based on 19 answers
Yes. Don't worry if it does not work perfect the first time, you can edit all of it and change any part until it works for you
Alvaro Satrustegui profile photo

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
No photo available
It's far better than the others that I've tried, and I've tried them all. The last three I used, Goldmine, Zoho and FreeCRM, all had holes in their capability or enormous overhead cost that wasn't worthwhile for our level of business. With Insightly, we can have a better grasp on our operation without breaking the bank to get there. It's allowing us to grow.
Chris Akin profile photo

Scalability

No score
No answers yet
No answers on this topic
Insightly7.8
Based on 6 answers
As our company has grown with clients and employees, Insightly continues to provide superior service as a CRM. Additionally Insightly support is outstanding with continuous improvements, tools and response time
Dwight Zwiener profile photo

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
No photo available
  • Since we're a start up there is no benchmark against which to measure the delta. Overall, I'm pleased with Insightly and feel it provides a solid, single program that helps us effectively manage our business.
John Eggenberger profile photo

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Insightly

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details