What users are saying about
2 Ratings

Jabber

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Top Rated
161 Ratings
2 Ratings
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Score 5.7 out of 101

Jabber

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Top Rated
161 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
No photo available

Jabber

Jabber shines particularly well if your company uses Cisco IP telephony suite, as Jabber integrates well with it. If your work computers are running Windows, and Mac, the desktop clients do the job fairly well. However, if you have many Linux users, they will experience many limitations (one of them is the absence of an official client).
No photo available

Feature Rating Comparison

Project Management

10000ft
3.5
Jabber
7.7
Task Management
10000ft
6.0
Jabber
7.5
Resource Management
10000ft
6.0
Jabber
Gantt Charts
10000ft
2.0
Jabber
8.7
Scheduling
10000ft
2.0
Jabber
7.2
Workflow Automation
10000ft
2.0
Jabber
7.7
Team Collaboration
10000ft
1.0
Jabber
Document Management
10000ft
2.0
Jabber
Email integration
10000ft
1.0
Jabber
Timesheet Tracking
10000ft
7.0
Jabber
Change request and Case Management
10000ft
2.0
Jabber
Budget and Expense Management
10000ft
7.0
Jabber
Mobile Access
10000ft
Jabber
8.1
Search
10000ft
Jabber
7.6
Visual planning tools
10000ft
Jabber
6.9

Professional Services Automation

10000ft
5.0
Jabber
Quotes/estimates
10000ft
6.0
Jabber
Invoicing
10000ft
2.0
Jabber
Project & financial reporting
10000ft
7.0
Jabber

Communication

10000ft
Jabber
8.0
Chat
10000ft
Jabber
8.9
Notifications
10000ft
Jabber
8.5
Discussions
10000ft
Jabber
8.3
Surveys
10000ft
Jabber
7.0
Internal knowledgebase
10000ft
Jabber
7.9
Integrates with GoToMeeting
10000ft
Jabber
8.0
Integrates with Gmail and Google Hangouts
10000ft
Jabber
6.9
Integrates with Outlook
10000ft
Jabber
8.6

File Sharing & Management

10000ft
Jabber
7.1
Versioning
10000ft
Jabber
7.2
Video files
10000ft
Jabber
6.9
Audio files
10000ft
Jabber
7.2
Document collaboration
10000ft
Jabber
7.3
Access control
10000ft
Jabber
7.8
Advanced security features
10000ft
Jabber
6.5
Integrates with Google Drive
10000ft
Jabber
6.5
Device sync
10000ft
Jabber
7.9

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
No photo available
  • Ability to start video conferencing and add individuals to a call seamlessly
  • Stores your phone numbers and passcodes easily to make calling in painless
  • The voicemail functionality is very easy to use and stores voicemails similar to a iphone
No photo available

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
No photo available
  • It would be great to be able to tie Jabber to additional phone lines other than my direct number so that voicemails could be received and answered more promptly and so that I can see missed calls or incoming calls on my computer to other lines that I answer.
  • It's hard to search for and add contacts to the chat function in Jabber.
  • The window indicating a new message appears at the top of the screen instead of at the bottom where I am used to seeing desktop notifications which can be difficult to adapt to.
Jeanette Gass profile photo

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available
Jabber8.0
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood.
FRANCO PIÑERO profile photo

Usability

No score
No answers yet
No answers on this topic
Jabber4.0
Based on 3 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker profile photo

Support

No score
No answers yet
No answers on this topic
Jabber10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson profile photo

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
No photo available
In 2008, we invested significantly in Cisco's phone system. Jabber is an extension of that system. In 2011, we compared Microsoft's Lync and Skype to Cisco's Jabber client. Both were inferior in call quality, video display, security, and user interface. Jabber stood out above the rest so far there were no comparisons. Since then, Skype for Business has gotten more secure and with Microsoft's purchase, I believe they have merged several technologies. If we were evaluating the products today, I think we would likely choose another product, simply due to the costs associated with the licensing vs. other solutions on the market.
Debbie Johnson profile photo

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
No photo available
  • Increase in productivity as questions can be answered more quickly.
  • Can sometimes be bombarded with messages from several places-phone, email, Jabber, etc. which can be overwhelming
  • Not everyone uses Jabber to the same extent so it's important to know your audience when choosing Jabber vs. email.
Jeanette Gass profile photo

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Jabber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details