What users are saying about
2 Ratings
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491 Ratings
2 Ratings
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Score 6.2 out of 101

Microsoft Dynamics 365

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491 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
No photo available

Microsoft Dynamics 365

Typical customer relationship management is great. Accounts, Contacts, Leads, Opportunities, etc. Those are obvious. But where it really shines is in the customization and integration with other Microsoft tools. Outlook connection for painless contact creation or tracking email communication. SharePoint and Office 365 Group connection to store documents related to a client and allow others to collaborate on overlapping data without additional D365 licenses (or at least get the much more cost-effective Team Member licenses to read data but make only limited edits). Or, full-on model-driven PowerApps, allowing quick development of custom line-of-business applications whose data can be related to other "standard" business records, like the "normal" CRM records. And the connection to Flow allows for hundreds of other systems to be connected to D365 and allows you to automate business process. Or, other third-party tools, such as Tibco Scribe, can be used to pass data back and forth between systems.
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Feature Rating Comparison

Project Management

10000ft
3.5
Microsoft Dynamics 365
Task Management
10000ft
6.0
Microsoft Dynamics 365
Resource Management
10000ft
6.0
Microsoft Dynamics 365
Gantt Charts
10000ft
2.0
Microsoft Dynamics 365
Scheduling
10000ft
2.0
Microsoft Dynamics 365
Workflow Automation
10000ft
2.0
Microsoft Dynamics 365
Team Collaboration
10000ft
1.0
Microsoft Dynamics 365
Document Management
10000ft
2.0
Microsoft Dynamics 365
Email integration
10000ft
1.0
Microsoft Dynamics 365
Timesheet Tracking
10000ft
7.0
Microsoft Dynamics 365
Change request and Case Management
10000ft
2.0
Microsoft Dynamics 365
Budget and Expense Management
10000ft
7.0
Microsoft Dynamics 365

Professional Services Automation

10000ft
5.0
Microsoft Dynamics 365
Quotes/estimates
10000ft
6.0
Microsoft Dynamics 365
Invoicing
10000ft
2.0
Microsoft Dynamics 365
Project & financial reporting
10000ft
7.0
Microsoft Dynamics 365

Sales Force Automation

10000ft
Microsoft Dynamics 365
8.2
Customer data management / contact management
10000ft
Microsoft Dynamics 365
8.5
Workflow management
10000ft
Microsoft Dynamics 365
8.1
Territory management
10000ft
Microsoft Dynamics 365
8.2
Opportunity management
10000ft
Microsoft Dynamics 365
8.6
Integration with email client (e.g., Outlook or Gmail)
10000ft
Microsoft Dynamics 365
8.5
Contract management
10000ft
Microsoft Dynamics 365
7.9
Quote & order management
10000ft
Microsoft Dynamics 365
7.7
Interaction tracking
10000ft
Microsoft Dynamics 365
8.2
Channel / partner relationship management
10000ft
Microsoft Dynamics 365
8.3

Customer Service & Support

10000ft
Microsoft Dynamics 365
8.3
Case management
10000ft
Microsoft Dynamics 365
8.7
Call center management
10000ft
Microsoft Dynamics 365
7.9
Help desk management
10000ft
Microsoft Dynamics 365
8.2

Marketing Automation

10000ft
Microsoft Dynamics 365
7.8
Lead management
10000ft
Microsoft Dynamics 365
7.9
Email marketing
10000ft
Microsoft Dynamics 365
7.6

CRM Project Management

10000ft
Microsoft Dynamics 365
7.5
Task management
10000ft
Microsoft Dynamics 365
7.7
Billing and invoicing management
10000ft
Microsoft Dynamics 365
7.7
Reporting
10000ft
Microsoft Dynamics 365
7.3

CRM Reporting & Analytics

10000ft
Microsoft Dynamics 365
7.6
Forecasting
10000ft
Microsoft Dynamics 365
6.8
Pipeline visualization
10000ft
Microsoft Dynamics 365
8.4
Customizable reports
10000ft
Microsoft Dynamics 365
7.6

Customization

10000ft
Microsoft Dynamics 365
8.0
Custom fields
10000ft
Microsoft Dynamics 365
8.3
Custom objects
10000ft
Microsoft Dynamics 365
8.4
Scripting environment
10000ft
Microsoft Dynamics 365
7.4
API for custom integration
10000ft
Microsoft Dynamics 365
8.0

Security

10000ft
Microsoft Dynamics 365
8.7
Single sign-on capability
10000ft
Microsoft Dynamics 365
8.6
Role-based user permissions
10000ft
Microsoft Dynamics 365
8.8

Social CRM

10000ft
Microsoft Dynamics 365
7.9
Social data
10000ft
Microsoft Dynamics 365
7.8
Social engagement
10000ft
Microsoft Dynamics 365
8.0

Integrations with 3rd-party Software

10000ft
Microsoft Dynamics 365
7.7
Marketing automation
10000ft
Microsoft Dynamics 365
8.0
Compensation management
10000ft
Microsoft Dynamics 365
7.4

Platform

10000ft
Microsoft Dynamics 365
7.7
Mobile access
10000ft
Microsoft Dynamics 365
7.7

Pros

10000ft

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
No photo available

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
No photo available

Cons

10000ft

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
No photo available

Microsoft Dynamics 365

  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
No photo available

Likelihood to Renew

10000ft

10000ft 4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM systems are critical to our business, and the amount of time and effort devoted to implementing a new product is the main reason that I think we will stay with Microsoft Dynamics CRM. We are happy with many aspects of the product as-is, and hopeful that continued updates/versions will provide any additional features/functionality that we have on our wish list.
Debbie Bovee profile photo

Usability

10000ft

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.4
Based on 7 answers
Things can always be better, but the recent improvements with the Unified Interface have improved both the mobile version and the web application. And effectively making D365 CE customization, formerly known as XRM, part of the Power Platform as a model-driven PowerApp says a lot about the focus for Microsoft. They've vastly modernized the interface for customizers even in the last six months, and with CRM data now being the Common Data Service, this only goes to show that Microsoft will continue to focus on D365 CE functionality and make more and more usability improvements. Microsoft only continues to connect D365 CE to other tools, obviously PowerApps but Flow, SharePoint, Office 365 Groups, OneNote, and Power BI as well, for example, making the tools even more powerful than they are alone. They become both easier to use and can make solving real business problems easier as well.
No photo available

Support

10000ft

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski profile photo

Implementation

10000ft

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
Highly recommended for any Sales Team that has 10 or more persons
Chris Farias profile photo

Alternatives Considered

10000ft

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
No photo available

Microsoft Dynamics 365

Our business switched from a year long Salesforce deployment to Microsoft Dynamics 365 Online in order to bring the program/project's data and database management in-house, eliminating the need for a Salesforce implementation consultant and resulting in significant cost savings. The ease of use and native integration with our enterprise Office 365 also was a reason we selected and migrated to Dynamics 365.
Justin Pink profile photo

Return on Investment

10000ft

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
No photo available

Microsoft Dynamics 365

  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
Alexander Cooper profile photo

Pricing Details

10000ft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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