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2 Ratings

Microsoft Dynamics 365

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Top Rated
434 Ratings
2 Ratings
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Score 5.3 out of 101

Microsoft Dynamics 365

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Top Rated
434 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
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Microsoft Dynamics 365

It worked great for documenting client-facing requests in our large client base. Some of the workflows between implementation and billing have improved efficiencies and allowed us to avoid missed revenue. That said, there are also a lot of options and functions that are not applicable, and it would be great to be able to hide/remove things that aren't needed to avoid clutter and inefficiencies.
Haley Lay profile photo

Feature Rating Comparison

Project Management

10000ft
3.5
Microsoft Dynamics 365
Task Management
10000ft
6.0
Microsoft Dynamics 365
Resource Management
10000ft
6.0
Microsoft Dynamics 365
Gantt Charts
10000ft
2.0
Microsoft Dynamics 365
Scheduling
10000ft
2.0
Microsoft Dynamics 365
Workflow Automation
10000ft
2.0
Microsoft Dynamics 365
Team Collaboration
10000ft
1.0
Microsoft Dynamics 365
Document Management
10000ft
2.0
Microsoft Dynamics 365
Email integration
10000ft
1.0
Microsoft Dynamics 365
Timesheet Tracking
10000ft
7.0
Microsoft Dynamics 365
Change request and Case Management
10000ft
2.0
Microsoft Dynamics 365
Budget and Expense Management
10000ft
7.0
Microsoft Dynamics 365

Professional Services Automation

10000ft
5.0
Microsoft Dynamics 365
Quotes/estimates
10000ft
6.0
Microsoft Dynamics 365
Invoicing
10000ft
2.0
Microsoft Dynamics 365
Project & financial reporting
10000ft
7.0
Microsoft Dynamics 365

Sales Force Automation

10000ft
Microsoft Dynamics 365
7.8
Customer data management / contact management
10000ft
Microsoft Dynamics 365
7.8
Workflow management
10000ft
Microsoft Dynamics 365
7.7
Territory management
10000ft
Microsoft Dynamics 365
7.9
Opportunity management
10000ft
Microsoft Dynamics 365
8.2
Integration with email client (e.g., Outlook or Gmail)
10000ft
Microsoft Dynamics 365
7.9
Contract management
10000ft
Microsoft Dynamics 365
7.6
Quote & order management
10000ft
Microsoft Dynamics 365
7.3
Interaction tracking
10000ft
Microsoft Dynamics 365
8.1
Channel / partner relationship management
10000ft
Microsoft Dynamics 365
8.1

Customer Service & Support

10000ft
Microsoft Dynamics 365
8.0
Case management
10000ft
Microsoft Dynamics 365
8.3
Call center management
10000ft
Microsoft Dynamics 365
7.9
Help desk management
10000ft
Microsoft Dynamics 365
7.6

Marketing Automation

10000ft
Microsoft Dynamics 365
6.8
Lead management
10000ft
Microsoft Dynamics 365
7.0
Email marketing
10000ft
Microsoft Dynamics 365
6.6

CRM Project Management

10000ft
Microsoft Dynamics 365
7.1
Task management
10000ft
Microsoft Dynamics 365
7.5
Billing and invoicing management
10000ft
Microsoft Dynamics 365
7.1
Reporting
10000ft
Microsoft Dynamics 365
6.5

CRM Reporting & Analytics

10000ft
Microsoft Dynamics 365
7.2
Forecasting
10000ft
Microsoft Dynamics 365
6.8
Pipeline visualization
10000ft
Microsoft Dynamics 365
7.7
Customizable reports
10000ft
Microsoft Dynamics 365
7.1

Customization

10000ft
Microsoft Dynamics 365
7.9
Custom fields
10000ft
Microsoft Dynamics 365
8.0
Custom objects
10000ft
Microsoft Dynamics 365
8.1
Scripting environment
10000ft
Microsoft Dynamics 365
7.6
API for custom integration
10000ft
Microsoft Dynamics 365
7.9

Security

10000ft
Microsoft Dynamics 365
8.5
Single sign-on capability
10000ft
Microsoft Dynamics 365
8.4
Role-based user permissions
10000ft
Microsoft Dynamics 365
8.5

Social CRM

10000ft
Microsoft Dynamics 365
7.8
Social data
10000ft
Microsoft Dynamics 365
7.6
Social engagement
10000ft
Microsoft Dynamics 365
7.9

Integrations with 3rd-party Software

10000ft
Microsoft Dynamics 365
7.7
Marketing automation
10000ft
Microsoft Dynamics 365
7.8
Compensation management
10000ft
Microsoft Dynamics 365
7.6

Platform

10000ft
Microsoft Dynamics 365
6.8
Mobile access
10000ft
Microsoft Dynamics 365
6.8

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
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  • It has a familiar Microsoft Interface. Since most of our organization uses Microsoft products, it helps with the learning curve.
  • It has good integration with other Microsoft products like Outlook and Excel.
  • It has some good reporting features in Views. Users can create them easily and also export them to Excel to do further analysis
  • A skilled administrator can do a lot to build and maintain the system without needing a developer.
  • It has a good workflow engine. It is easy to configure for someone with business analyst skills. A lot of your business processes can be automated and you would not need a developer.
  • It has a powerful security model and framework which really helps us segregate data and processes
Reza Shirazi profile photo

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
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  • The User Interface is quite clunky. It is not Web 2.0. This is improved in the 2013 release.
  • It does not have good out of the box mobile functionality. I think there are some third party products that address this and CRM 2013 will also improve this ability.
  • Limited marketing and field service automation functionality. Again, there are some good third party products that address this. We are looking at implementing Marketo for Marketing Automation. We have not begun evaluating field service automation vendors yet, but FieldOne has a product that provides this functionality for Dynamics CRM.
Reza Shirazi profile photo

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available
Microsoft Dynamics 3657.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen profile photo

Usability

No score
No answers yet
No answers on this topic
Microsoft Dynamics 3658.0
Based on 5 answers
Almost perfect - looking forward to seeing D365 in action in the coming months
Rich Mephan profile photo

Support

No score
No answers yet
No answers on this topic
Microsoft Dynamics 36510.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski profile photo

Implementation

No score
No answers yet
No answers on this topic
Microsoft Dynamics 3659.2
Based on 4 answers
Our implementation did not follow some general best practices around project management and change management
Reza Shirazi profile photo

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
No photo available
We were just using Excel spreadsheets, which is was we went back to for a short time. Now we're attempting to use the time entry Tempo on Jira, but that is also not an exact fit (mainly because, if you're using hours anyway, why mess with story points when teams don't rotate developers?).
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Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
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  • We streamlined our resource tracking as a consulting firm by having our operations team track the allocation of resources within CRM.
  • Our VP of Sales is able to generate his executive forecasting reports in real-time, saving him time and giving the entire executive team immediate visibility into our pipeline.
  • By designing strategic pipeline dashboards, we were able to better focus our Business Development Managers on the prospects and deals that would garner the highest revenue per sales effort.
Trent Bell profile photo

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Microsoft Dynamics 365

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details