What users are saying about
4 Ratings
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Top Rated
575 Ratings
4 Ratings
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Score 7 out of 100

Microsoft Dynamics 365

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Top Rated
575 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Project Management

10000ft
8.9
Microsoft Dynamics 365
Task Management
10000ft
8.0
Microsoft Dynamics 365
Resource Management
10000ft
10.0
Microsoft Dynamics 365
Gantt Charts
10000ft
10.0
Microsoft Dynamics 365
Scheduling
10000ft
10.0
Microsoft Dynamics 365
Workflow Automation
10000ft
8.0
Microsoft Dynamics 365
Team Collaboration
10000ft
10.0
Microsoft Dynamics 365
Support for Agile Methodology
10000ft
10.0
Microsoft Dynamics 365
Support for Waterfall Methodology
10000ft
10.0
Microsoft Dynamics 365
Document Management
10000ft
8.0
Microsoft Dynamics 365
Email integration
10000ft
8.0
Microsoft Dynamics 365
Mobile Access
10000ft
8.0
Microsoft Dynamics 365
Timesheet Tracking
10000ft
8.0
Microsoft Dynamics 365
Change request and Case Management
10000ft
8.0
Microsoft Dynamics 365
Budget and Expense Management
10000ft
8.0
Microsoft Dynamics 365

Professional Services Automation

10000ft
5.0
Microsoft Dynamics 365
Quotes/estimates
10000ft
6.0
Microsoft Dynamics 365
Invoicing
10000ft
2.0
Microsoft Dynamics 365
Project & financial reporting
10000ft
7.0
Microsoft Dynamics 365

Sales Force Automation

10000ft
Microsoft Dynamics 365
7.9
Customer data management / contact management
10000ft
Microsoft Dynamics 365
8.5
Workflow management
10000ft
Microsoft Dynamics 365
7.8
Territory management
10000ft
Microsoft Dynamics 365
8.0
Opportunity management
10000ft
Microsoft Dynamics 365
8.5
Integration with email client (e.g., Outlook or Gmail)
10000ft
Microsoft Dynamics 365
7.9
Contract management
10000ft
Microsoft Dynamics 365
7.4
Quote & order management
10000ft
Microsoft Dynamics 365
7.5
Interaction tracking
10000ft
Microsoft Dynamics 365
8.0
Channel / partner relationship management
10000ft
Microsoft Dynamics 365
7.8

Customer Service & Support

10000ft
Microsoft Dynamics 365
8.2
Case management
10000ft
Microsoft Dynamics 365
8.5
Call center management
10000ft
Microsoft Dynamics 365
7.8
Help desk management
10000ft
Microsoft Dynamics 365
8.3

Marketing Automation

10000ft
Microsoft Dynamics 365
8.0
Lead management
10000ft
Microsoft Dynamics 365
8.2
Email marketing
10000ft
Microsoft Dynamics 365
7.7

CRM Project Management

10000ft
Microsoft Dynamics 365
7.9
Task management
10000ft
Microsoft Dynamics 365
7.8
Billing and invoicing management
10000ft
Microsoft Dynamics 365
8.0
Reporting
10000ft
Microsoft Dynamics 365
8.0

CRM Reporting & Analytics

10000ft
Microsoft Dynamics 365
8.0
Forecasting
10000ft
Microsoft Dynamics 365
7.6
Pipeline visualization
10000ft
Microsoft Dynamics 365
8.5
Customizable reports
10000ft
Microsoft Dynamics 365
7.7

Customization

10000ft
Microsoft Dynamics 365
8.1
Custom fields
10000ft
Microsoft Dynamics 365
8.2
Custom objects
10000ft
Microsoft Dynamics 365
8.1
Scripting environment
10000ft
Microsoft Dynamics 365
8.0
API for custom integration
10000ft
Microsoft Dynamics 365
8.0

Security

10000ft
Microsoft Dynamics 365
8.8
Single sign-on capability
10000ft
Microsoft Dynamics 365
8.8
Role-based user permissions
10000ft
Microsoft Dynamics 365
8.7

Social CRM

10000ft
Microsoft Dynamics 365
7.6
Social data
10000ft
Microsoft Dynamics 365
7.5
Social engagement
10000ft
Microsoft Dynamics 365
7.7

Integrations with 3rd-party Software

10000ft
Microsoft Dynamics 365
8.0
Marketing automation
10000ft
Microsoft Dynamics 365
8.1
Compensation management
10000ft
Microsoft Dynamics 365
7.8

Platform

10000ft
Microsoft Dynamics 365
7.4
Mobile access
10000ft
Microsoft Dynamics 365
7.4

Pros

10000ft

  • Capacity planning/resource planning.
  • Operational forecast and bring it up in a very visual manner.
Nicolas Costa Ossa | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

10000ft

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

10000ft

10000ft 4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

10000ft

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 8.9
Based on 8 answers
Things can always be better, but the recent improvements with the Unified Interface have improved both the mobile version and the web application. And effectively making D365 CE customization, formerly known as XRM, part of the Power Platform as a model-driven PowerApp says a lot about the focus for Microsoft. They've vastly modernized the interface for customizers even in the last six months, and with CRM data now being the Common Data Service, this only goes to show that Microsoft will continue to focus on D365 CE functionality and make more and more usability improvements. Microsoft only continues to connect D365 CE to other tools, obviously PowerApps but Flow, SharePoint, Office 365 Groups, OneNote, and Power BI as well, for example, making the tools even more powerful than they are alone. They become both easier to use and can make solving real business problems easier as well.
Anonymous | TrustRadius Reviewer

Support Rating

10000ft

10000ft 10.0
Based on 2 answers
They have been super responsive every time we need them. We built ourselves some integrations with other internal systems, and whenever we needed clarification or help to complete said integrations, they were super responsive. They have a very technical background which makes it super easy to work with when you present to them technical challenges regarding integrations or the use of their API.
Nicolas Costa Ossa | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Implementation Rating

10000ft

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

10000ft

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Return on Investment

10000ft

  • Accurate forecasting.
  • Source of truth.
Nicolas Costa Ossa | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Pricing Details

10000ft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

10000ft
7.6
Microsoft Dynamics 365
8.3

Likelihood to Renew

10000ft
4.0
Microsoft Dynamics 365
7.9

Usability

10000ft
Microsoft Dynamics 365
8.9

Support Rating

10000ft
10.0
Microsoft Dynamics 365
10.0

Online Training

10000ft
Microsoft Dynamics 365
7.5

Implementation Rating

10000ft
Microsoft Dynamics 365
9.2

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