What users are saying about

10000ft

2 Ratings

OpenAir PSA

27 Ratings

10000ft

2 Ratings
Score 5.1 out of 101

OpenAir PSA

27 Ratings
Score 6.4 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product

Feature Rating Comparison

Project Management

10000ft
3.5
OpenAir PSA
6.8
Task Management
10000ft
6.0
OpenAir PSA
6.1
Resource Management
10000ft
6.0
OpenAir PSA
6.1
Gantt Charts
10000ft
2.0
OpenAir PSA
5.0
Scheduling
10000ft
2.0
OpenAir PSA
6.9
Workflow Automation
10000ft
2.0
OpenAir PSA
7.5
Team Collaboration
10000ft
1.0
OpenAir PSA
6.8
Document Management
10000ft
2.0
OpenAir PSA
5.0
Email integration
10000ft
1.0
OpenAir PSA
7.0
Timesheet Tracking
10000ft
7.0
OpenAir PSA
9.0
Change request and Case Management
10000ft
2.0
OpenAir PSA
8.5
Budget and Expense Management
10000ft
7.0
OpenAir PSA
9.0
Support for Agile Methodology
10000ft
OpenAir PSA
5.2
Support for Waterfall Methodology
10000ft
OpenAir PSA
5.1
Mobile Access
10000ft
OpenAir PSA
7.7

Professional Services Automation

10000ft
5.0
OpenAir PSA
6.2
Quotes/estimates
10000ft
6.0
OpenAir PSA
5.0
Invoicing
10000ft
2.0
OpenAir PSA
5.9
Project & financial reporting
10000ft
7.0
OpenAir PSA
8.0
Integration with accounting software
10000ft
OpenAir PSA
5.9

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
  • OpenAir PSA is well suited for professional services organizations that want to track project delivery from the standpoint of project milestones, time tracking, expense reporting, billing and invoicing, and project revenue recognition.
  • OpenAir PSA offers comprehensive time tracking of project and admin time. Project owners, line managers, and other designated individuals may be responsible for approving user’s time. Detailed reporting of time from a project/cost and resource perspective another nice feature.
  • Expenses can be entered by users and recorded directly against projects in NetSuite OpenAir expense reports. A workflow can be established for the expense approval process.
  • OpenAir PSA provide the ability to recognize revenue based on a rules an organization would like to establish. OpenAir PSA accommodates multiple recognition scenarios.

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
OpenAir PSA8.2
Based on 7 answers
While the solution could use a few improvements here or there, overall, we were able to achieve what we need: a complete integrated solution to allow us to effectively manage and operate our professional services business.

Usability

No score
No answers yet
No answers on this topic
OpenAir PSA9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.

Reliability and Availability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.

Performance

No score
No answers yet
No answers on this topic
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.

Support

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.

In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.

Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them

Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
Microsoft Project Server was a very complex solution and often unflexible. We needed something less complex but with power and chose OpenAir.

Scalability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
  • Positive ROI from tracking time standpoint
  • Positive ROI from expense report standpoint
  • Negative impact on integration with other internal systems

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details