What users are saying about

10000ft

2 Ratings

Salesforce

Top Rated
1996 Ratings

10000ft

2 Ratings
Score 5.1 out of 101

Salesforce

Top Rated
1996 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.

Salesforce

Salesforce is amazing for many scenarios, pretty hard to find one that doesn't fit. It's great if you are an executive who needs to know everything about an account prior to a meeting, but doesn't want to have to look in a million different places. If you are a sales rep, and you need to know how many opportunities you've created or what's in your pipeline, your dashboard has it. Say you are a customer success manager, and you need to find out when or why a certain customer churned, theoretically it's all there in the opportunity. You should have their entire history, products suites, surveys and any supporting notes and documents.The only scenario I don't think SFDC excels in would be utilizing it as a ticketing system. There are just too many systems specifically geared to that industry that have it more built out and user-friendly.

Feature Rating Comparison

Project Management

10000ft
3.5
Salesforce
Task Management
10000ft
6.0
Salesforce
Resource Management
10000ft
6.0
Salesforce
Gantt Charts
10000ft
2.0
Salesforce
Scheduling
10000ft
2.0
Salesforce
Workflow Automation
10000ft
2.0
Salesforce
Team Collaboration
10000ft
1.0
Salesforce
Document Management
10000ft
2.0
Salesforce
Email integration
10000ft
1.0
Salesforce
Timesheet Tracking
10000ft
7.0
Salesforce
Change request and Case Management
10000ft
2.0
Salesforce
Budget and Expense Management
10000ft
7.0
Salesforce

Professional Services Automation

10000ft
5.0
Salesforce
Quotes/estimates
10000ft
6.0
Salesforce
Invoicing
10000ft
2.0
Salesforce
Project & financial reporting
10000ft
7.0
Salesforce

Sales Force Automation

10000ft
Salesforce
8.3
Customer data management / contact management
10000ft
Salesforce
8.7
Workflow management
10000ft
Salesforce
8.2
Territory management
10000ft
Salesforce
8.4
Opportunity management
10000ft
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
10000ft
Salesforce
7.9
Contract management
10000ft
Salesforce
7.8
Quote & order management
10000ft
Salesforce
8.0
Interaction tracking
10000ft
Salesforce
9.1
Channel / partner relationship management
10000ft
Salesforce
8.0

Customer Service & Support

10000ft
Salesforce
8.5
Case management
10000ft
Salesforce
9.0
Call center management
10000ft
Salesforce
8.4
Help desk management
10000ft
Salesforce
8.3

Marketing Automation

10000ft
Salesforce
7.6
Lead management
10000ft
Salesforce
8.2
Email marketing
10000ft
Salesforce
7.0

CRM Project Management

10000ft
Salesforce
7.7
Task management
10000ft
Salesforce
8.3
Billing and invoicing management
10000ft
Salesforce
6.7
Reporting
10000ft
Salesforce
8.2

CRM Reporting & Analytics

10000ft
Salesforce
8.2
Forecasting
10000ft
Salesforce
8.0
Pipeline visualization
10000ft
Salesforce
8.4
Customizable reports
10000ft
Salesforce
8.4

Customization

10000ft
Salesforce
7.9
Custom fields
10000ft
Salesforce
8.3
Custom objects
10000ft
Salesforce
8.2
Scripting environment
10000ft
Salesforce
7.4
API for custom integration
10000ft
Salesforce
7.7

Security

10000ft
Salesforce
8.7
Single sign-on capability
10000ft
Salesforce
8.8
Role-based user permissions
10000ft
Salesforce
8.6

Social CRM

10000ft
Salesforce
7.0
Social data
10000ft
Salesforce
7.1
Social engagement
10000ft
Salesforce
6.9

Integrations with 3rd-party Software

10000ft
Salesforce
7.7
Marketing automation
10000ft
Salesforce
8.2
Compensation management
10000ft
Salesforce
7.2

Platform

10000ft
Salesforce
7.7
Mobile access
10000ft
Salesforce
7.7

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
  • Salesforce.com is easily customizable and offers the flexibility needed to manage all companies whether small or large.
  • Salesforce.com is always releasing cutting edge technology which affords small businesses with access to the same technological benefits as small companies.
  • Salesforce.com has become so widely used that it helps when hiring folks because in many cases they've had some exposure to the technology.

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
  • I'd like to see more flexibility with reporting (at not such a high cost). There are many dashboard products on the market which are free and offer better dashboard capapbilities then Salesforce does.
  • The focus on small businesses is still lacking. Understanding it's hard to scale, I'd like to see more vertical concentration in the small business area.
  • Along with more focus on small businesses, I think it would be really beneficial to Salesforce to have better focus on customer success as it related to small businesses.

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
Salesforce10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable

Usability

No score
No answers yet
No answers on this topic
Salesforce8.0
Based on 34 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.

Performance

No score
No answers yet
No answers on this topic
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure

Support

No score
No answers yet
No answers on this topic
Salesforce5.0
Based on 30 answers
Employees are available in roughly 26 languages, quick turnaround times, visibility into issue status, quick and knowledgeable service support techs, solid & efficient solutions.

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training

Online Training

No score
No answers yet
No answers on this topic
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.

Implementation

No score
No answers yet
No answers on this topic
Salesforce9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
I inherited our org, and so was not part of the selection process. However, Salesforce's reputation and presence in the market made it the strongest contender for our business.

Collaboration and Sharing

No score
No answers yet
No answers on this topic
Salesforce8.2
Based on 5 answers
They have a chatter function which is great! You can easily create group dashboards and reports.

Data Integration

No score
No answers yet
No answers on this topic
Salesforce8.4
Based on 5 answers
It’s real-time, quick access, and easily compatible with over systems.

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details