What users are saying about
2 Ratings
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Top Rated
2296 Ratings
2 Ratings
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Score 6.1 out of 101

Salesforce

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Top Rated
2296 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
No photo available

Salesforce

The Salesforce App is ideal for tracking status of opportunities, being able to access already entered contacts and their relevant information, keeping track of conversations and details for a refresher as well as mapping information. Due to the nature of sales and the many meetings to keep track of, I was entering "notes" from my meetings upon returning to my vehicle before heading to the next appointment, which was of extreme value. It allowed my to clear my thoughts before my next meeting.It is less appropriate for entering accounts, contacts and so forth. This is all easier executed with a regular computer in my experience.
Leslie Bradford profile photo

Feature Rating Comparison

Project Management

10000ft
3.5
Salesforce
Task Management
10000ft
6.0
Salesforce
Resource Management
10000ft
6.0
Salesforce
Gantt Charts
10000ft
2.0
Salesforce
Scheduling
10000ft
2.0
Salesforce
Workflow Automation
10000ft
2.0
Salesforce
Team Collaboration
10000ft
1.0
Salesforce
Document Management
10000ft
2.0
Salesforce
Email integration
10000ft
1.0
Salesforce
Timesheet Tracking
10000ft
7.0
Salesforce
Change request and Case Management
10000ft
2.0
Salesforce
Budget and Expense Management
10000ft
7.0
Salesforce

Professional Services Automation

10000ft
5.0
Salesforce
Quotes/estimates
10000ft
6.0
Salesforce
Invoicing
10000ft
2.0
Salesforce
Project & financial reporting
10000ft
7.0
Salesforce

Sales Force Automation

10000ft
Salesforce
8.3
Customer data management / contact management
10000ft
Salesforce
8.8
Workflow management
10000ft
Salesforce
8.1
Territory management
10000ft
Salesforce
8.3
Opportunity management
10000ft
Salesforce
8.7
Integration with email client (e.g., Outlook or Gmail)
10000ft
Salesforce
8.1
Contract management
10000ft
Salesforce
7.9
Quote & order management
10000ft
Salesforce
8.0
Interaction tracking
10000ft
Salesforce
8.7
Channel / partner relationship management
10000ft
Salesforce
8.2

Customer Service & Support

10000ft
Salesforce
8.5
Case management
10000ft
Salesforce
9.0
Call center management
10000ft
Salesforce
8.4
Help desk management
10000ft
Salesforce
8.3

Marketing Automation

10000ft
Salesforce
7.8
Lead management
10000ft
Salesforce
8.1
Email marketing
10000ft
Salesforce
7.5

CRM Project Management

10000ft
Salesforce
7.9
Task management
10000ft
Salesforce
8.5
Billing and invoicing management
10000ft
Salesforce
6.7
Reporting
10000ft
Salesforce
8.5

CRM Reporting & Analytics

10000ft
Salesforce
8.5
Forecasting
10000ft
Salesforce
8.1
Pipeline visualization
10000ft
Salesforce
8.8
Customizable reports
10000ft
Salesforce
8.7

Customization

10000ft
Salesforce
8.2
Custom fields
10000ft
Salesforce
8.3
Custom objects
10000ft
Salesforce
8.4
Scripting environment
10000ft
Salesforce
7.9
API for custom integration
10000ft
Salesforce
8.2

Security

10000ft
Salesforce
8.7
Single sign-on capability
10000ft
Salesforce
8.6
Role-based user permissions
10000ft
Salesforce
8.8

Social CRM

10000ft
Salesforce
7.5
Social data
10000ft
Salesforce
7.5
Social engagement
10000ft
Salesforce
7.4

Integrations with 3rd-party Software

10000ft
Salesforce
8.2
Marketing automation
10000ft
Salesforce
8.5
Compensation management
10000ft
Salesforce
8.0

Platform

10000ft
Salesforce
7.5
Mobile access
10000ft
Salesforce
7.5

Pros

10000ft

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
No photo available

Salesforce

  • Easy to use.
  • Quick.
  • Can update records on-the-go.
Leslie Bradford profile photo

Cons

10000ft

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
No photo available

Salesforce

  • There is a lot of room for improvement around quoting products for orgs that sell anything more complex than one line items. A configuration option is desperately needed but will probably not be updated since there are so many 3rd party apps that can be plugged in. Many of them are more complex and too expensive for what is needed, so some native improvements to Salesforce would be appreciated
  • The UI is a bit outdated compared to a lot of newer platforms on the market but still not bad for a CRM. Hopefully the next UI update will include some of the navigation features seen in recent project management tools
Joy Wallis profile photo

Likelihood to Renew

10000ft

10000ft 4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available

Salesforce

Salesforce 10.0
Based on 48 answers
I would agree with the results of this survey from Jul-2009, "The survey found that 95 percent of customers indicate they definitely or probably will continue to use Salesforce CRM in the future, and 93 percent of customers indicate they definitely or probably will recommend Salesforce CRM to others. In fact, 75 percent of those surveyed have actually recommended Salesforce CRM to a colleague."

Salesforce is very sticky. It is very user friendly. A very high % of sales and marketing folks have Salesforce experience, making it easier to improve new hire sales rep on-boarding.

A good implementation will help make the sales and marketing functions more efficient and effective. It will give executives visibility into leads and pipeline. These benefits drive higher customer retention
Rob Gottschalk profile photo

Usability

10000ft

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce delivers standard forms with standard fields with each object (Campaign, Lead, Opp, etc.). By nature, this cloud-based application is relatively intuitive. A proper implementation - the way you add fields, configure forms, assign permissions and develop workflows - can greatly increase usability, enabling each role to efficiently and effectively manage their day.
Rob Gottschalk profile photo

Reliability and Availability

10000ft

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger profile photo

Performance

10000ft

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

10000ft

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 5.8
Based on 32 answers
I think that overall support is pretty good and very scalable. When I need someone to jump on a call, they are rather fast to get back to us. However, it requires someone dedicated internally to make sure the platform is working correctly. Indeed, sometimes, you don't have time to wait for support to have things working correctly so you need someone internally.
Renaud Renvoye profile photo

In-Person Training

10000ft

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

10000ft

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

10000ft

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

10000ft

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
No photo available

Salesforce

I thought it was less confusing and definitely easier to use and more straightforward. However, it has much less integration and the usage is limited to a simple customer relationship management tool. The design is less intuitive and less modern than Salesforce Lightning. I would still recommend Salesforce over Dynamics GP
Renaud Renvoye profile photo

Scalability

10000ft

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

10000ft

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
No photo available

Salesforce

  • Better overall understanding of the full client experience as a lead moves through the process. It is really nice to have our internal teams using the same system and we can track how long it takes to move through each phase
  • Collaboration among teams has greatly increased with Chatter. Our remote users have no lag time when sharing updates or files, and our handoff from sales to services is primarily done via the chatter feed
Joy Wallis profile photo

Pricing Details

10000ft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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