What users are saying about

10000ft

2 Ratings

WORKetc

Top Rated
46 Ratings

10000ft

2 Ratings
Score 5.1 out of 101

WORKetc

Top Rated
46 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.

Feature Rating Comparison

Project Management

10000ft
3.5
WORKetc
Task Management
10000ft
6.0
WORKetc
Resource Management
10000ft
6.0
WORKetc
Gantt Charts
10000ft
2.0
WORKetc
Scheduling
10000ft
2.0
WORKetc
Workflow Automation
10000ft
2.0
WORKetc
Team Collaboration
10000ft
1.0
WORKetc
Document Management
10000ft
2.0
WORKetc
Email integration
10000ft
1.0
WORKetc
Timesheet Tracking
10000ft
7.0
WORKetc
Change request and Case Management
10000ft
2.0
WORKetc
Budget and Expense Management
10000ft
7.0
WORKetc

Professional Services Automation

10000ft
5.0
WORKetc
Quotes/estimates
10000ft
6.0
WORKetc
Invoicing
10000ft
2.0
WORKetc
Project & financial reporting
10000ft
7.0
WORKetc

Sales Force Automation

10000ft
WORKetc
7.9
Customer data management / contact management
10000ft
WORKetc
8.6
Workflow management
10000ft
WORKetc
8.0
Opportunity management
10000ft
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
10000ft
WORKetc
8.0
Contract management
10000ft
WORKetc
7.3
Quote & order management
10000ft
WORKetc
7.9
Interaction tracking
10000ft
WORKetc
7.8
Channel / partner relationship management
10000ft
WORKetc
7.3

Customer Service & Support

10000ft
WORKetc
8.2
Case management
10000ft
WORKetc
8.8
Call center management
10000ft
WORKetc
7.3
Help desk management
10000ft
WORKetc
8.5

Marketing Automation

10000ft
WORKetc
7.2
Lead management
10000ft
WORKetc
7.6
Email marketing
10000ft
WORKetc
6.8

CRM Project Management

10000ft
WORKetc
8.2
Task management
10000ft
WORKetc
8.7
Billing and invoicing management
10000ft
WORKetc
8.0
Reporting
10000ft
WORKetc
7.8

CRM Reporting & Analytics

10000ft
WORKetc
7.3
Pipeline visualization
10000ft
WORKetc
7.4
Customizable reports
10000ft
WORKetc
7.2

Customization

10000ft
WORKetc
8.0
Custom fields
10000ft
WORKetc
8.5
Custom objects
10000ft
WORKetc
8.2
API for custom integration
10000ft
WORKetc
7.3

Security

10000ft
WORKetc
8.9
Single sign-on capability
10000ft
WORKetc
9.1
Role-based user permissions
10000ft
WORKetc
8.8

Social CRM

10000ft
WORKetc
7.3
Social data
10000ft
WORKetc
7.3

Platform

10000ft
WORKetc
7.5
Mobile access
10000ft
WORKetc
7.5

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
  • The project management functionality is done extremely well. They have a high level of integration with other platforms (e.g. Google Drive) that allows our company to seamlessly connect everything we do for a client from inception throughout contract term.
  • Support ticket functionality easily allows for ticket tracking, monitoring and assigning to specific customer service associates who are in charge of accounts. It has also created a detailed support history that we can use during our annual business reviews to showcase ROI of our online support.
  • The system also has the ability for pretty sophisticated tagging and, once you master this feature, you can pull very targeted user lists to assist with upselling and marketing campaigns as needed.

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
  • They have an integration with Gmail to connect emails to specific projects within WORK[etc], however, you cannot filter by customer. So you have to know exactly what the project name is for this functionality to be useful.
  • When any new email address is sensed in the system, it automatically creates a new contact for that email. This can be quite annoying when you have people CC'd on emails that don't need to be there. We have to periodic cleanup work to control the amount of "dead" contacts.

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
WORKetc8.2
Based on 30 answers
The roll out of the mobile app will be such an improvement for us there won't be a pressing case for any type of change. The other problems we are currently working around already, for now. We can't find a better tool that does all it does well plus handle the few changes we would like for a price we could afford, maybe not at all.

Usability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more

Support

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
They are good. Only thing see above.

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
After the Great Recession, I wanted to reduce the complex system of non-interoperable programs we were using. The idea of one simple, comprehensive system (coupled with Google Apps, that is) appealed to me a great deal. The accountability and documentation features are a very pleasant, very large PLUS. We have yet to tap into anywhere near the complete functionality WORK[etc] offers! We used NetSuite for a while, but it was far more complex, less user-friendly, and cost a bloody fortune.

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
  • Streamlined email communications
  • Centralised project and task management for routine business activities (e.g. licensing)
  • Streamlined lead management
  • Integration with Xero Accounting

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
10000ft Editions & Modules
10000ft
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details