What users are saying about

10000ft

2 Ratings

WORKetc

Top Rated
46 Ratings

10000ft

2 Ratings
Score 5.2 out of 101

WORKetc

Top Rated
46 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
No photo available

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey profile photo

Feature Rating Comparison

Project Management

10000ft
3.5
WORKetc
Task Management
10000ft
6.0
WORKetc
Resource Management
10000ft
6.0
WORKetc
Gantt Charts
10000ft
2.0
WORKetc
Scheduling
10000ft
2.0
WORKetc
Workflow Automation
10000ft
2.0
WORKetc
Team Collaboration
10000ft
1.0
WORKetc
Document Management
10000ft
2.0
WORKetc
Email integration
10000ft
1.0
WORKetc
Timesheet Tracking
10000ft
7.0
WORKetc
Change request and Case Management
10000ft
2.0
WORKetc
Budget and Expense Management
10000ft
7.0
WORKetc

Professional Services Automation

10000ft
5.0
WORKetc
Quotes/estimates
10000ft
6.0
WORKetc
Invoicing
10000ft
2.0
WORKetc
Project & financial reporting
10000ft
7.0
WORKetc

Sales Force Automation

10000ft
WORKetc
7.9
Customer data management / contact management
10000ft
WORKetc
8.6
Workflow management
10000ft
WORKetc
8.1
Opportunity management
10000ft
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
10000ft
WORKetc
8.0
Contract management
10000ft
WORKetc
7.3
Quote & order management
10000ft
WORKetc
8.0
Interaction tracking
10000ft
WORKetc
7.8
Channel / partner relationship management
10000ft
WORKetc
7.3

Customer Service & Support

10000ft
WORKetc
8.2
Case management
10000ft
WORKetc
8.9
Call center management
10000ft
WORKetc
7.3
Help desk management
10000ft
WORKetc
8.5

Marketing Automation

10000ft
WORKetc
7.2
Lead management
10000ft
WORKetc
7.6
Email marketing
10000ft
WORKetc
6.8

CRM Project Management

10000ft
WORKetc
8.2
Task management
10000ft
WORKetc
8.7
Billing and invoicing management
10000ft
WORKetc
8.0
Reporting
10000ft
WORKetc
7.8

CRM Reporting & Analytics

10000ft
WORKetc
7.3
Pipeline visualization
10000ft
WORKetc
7.4
Customizable reports
10000ft
WORKetc
7.2

Customization

10000ft
WORKetc
8.0
Custom fields
10000ft
WORKetc
8.4
Custom objects
10000ft
WORKetc
8.2
API for custom integration
10000ft
WORKetc
7.4

Security

10000ft
WORKetc
9.0
Single sign-on capability
10000ft
WORKetc
9.1
Role-based user permissions
10000ft
WORKetc
8.8

Social CRM

10000ft
WORKetc
7.3
Social data
10000ft
WORKetc
7.3

Platform

10000ft
WORKetc
7.5
Mobile access
10000ft
WORKetc
7.5

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
No photo available
  • Technical support with issues that arise for us - we have had a few glitches with the software as to how we want to use it and the WORK etc team have been on the ball with helping us and getting back to us with a resolution to the issue.
  • Setup and configuration - we needed a CRM that was built for us and WORK etc was able to deliver for us.
  • Super easy to work with and get to grips with.
  • Our staff have had no problems with getting up to speed
Regan Barrett profile photo

Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
No photo available
  • WORK[etc] is still a young company so it does not have all the features as bigger CRM company
  • Sometimes it is hard to find a report that fit our needs
  • Lack of customization to fit your own business
No photo available

Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
No photo available
WORKetc8.2
Based on 30 answers
It works, the support is decent and it is not a vertical product (you will spend more using vertical products and trying to get them to interface then paying for a turn key solution like Worketc).
Marc Korody profile photo

Usability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
They let you do your work.
Runy Calmera profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
They load quickly. Recently I have had an issue ( I still have) where when I click on the WE logo in Google mail there is a step between. That is an error. Needs to be picked up. Will report to support.
Runy Calmera profile photo

Support

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
They are good. Only thing see above.
Runy Calmera profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
No photo available
We decided to go with WORKetc because it was cheaper than what was offered from the other companies. We liked that the interface was very user-friendly and customer service is very easy to get in contact with. Our company was just starting so it was a good way for us to be organized from the beginning.
No photo available

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
No photo available
  • Positive ROI, being cloud based and simple to use. Work{etc} has saved us 10-20% in time versus our old CRM
Sam Goodwin profile photo

Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
10000ft Editions & Modules
10000ft
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details