3 Ratings
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Score 8.5 out of 101
6 Ratings
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Score 4 out of 101

Likelihood to Recommend

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling is generally well suited to my business. Online booking with a separate online booking site is something I have been exploring for some time. However, in my specific use case, I am watchful for when it is inappropriate for clients to make a direct booking with my service - for example, if they are in a mental health crisis - and often it is useful to have contact with clients before they book an appointment in order to check that psychotherapy is the best option for them. However, I feel that using 10to8 Appointment Scheduling in combination with my website can address these concerns.
Liz Jeffries profile photo

BookingBug

Bookingbug works smoothly. It suits our business very well. It is brilliant in comparison with other systems in the marketplace (I’ve used three or 4 online booking systems for our business in the past). I've only used Bookingbug for administering course events. As far as this is concerned, Bookingbug is well suited.
Bebie McCarthy profile photo

Pros

10to8 Appointment Scheduling Software

  • Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
  • Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
  • Flexibility with payments - payments can be required or optional at the time of booking.
Liz Jeffries profile photo

BookingBug

  • The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
  • Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
  • When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
  • There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
  • A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
Bebie McCarthy profile photo

Cons

10to8 Appointment Scheduling Software

  • Free logo display.
  • Up to 3-4 staff on the free version.
  • Everything works great.
Jonathan haslam profile photo

BookingBug

  • Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
Bebie McCarthy profile photo

Likelihood to Renew

10to8 Appointment Scheduling Software

No score
No answers yet
No answers on this topic

BookingBug

BookingBug 8.8
Based on 3 answers
Reliable, professional, easy to use, affordable, good support.
Bebie McCarthy profile photo

Usability

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.1
Based on 1 answer
It is very easy to use
Jonathan haslam profile photo

BookingBug

BookingBug 8.2
Based on 1 answer
It would have been 10 were it not for some feedback from clients re multiple bookings.
Bebie McCarthy profile photo

Support

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.1
Based on 1 answer
The support has been reliable and efficient
Jonathan haslam profile photo

BookingBug

No score
No answers yet
No answers on this topic

Alternatives Considered

10to8 Appointment Scheduling Software

I have used the WriteUpp service which has an online booking component but switched to 10to8. While WriteUpp provides an excellent service with a wide range of features, a lot of what it offers I don't need as a sole practitioner. It was effective though. I received bookings and payments through WriteUpp and it was generally an attractive booking system for clients.
Liz Jeffries profile photo

BookingBug

I have used TidyApps. It's good, but Bookingbug has a lot more useful features. With other systems, I have no control on the setup or once courses are set up, to amend them is very cumbersome. Bookingbug provides easy and least time consuming ways to do the above. Support is reliable. I very rarely ask for assistance, but when I do the response is on time/quick and good. I feel confident that I'm talking to a person who has good attitude to customer support and who knows what they're talking about. I've always been happy with the response to my queries from the beginning. With other systems I've used in the past, support was not quite so easy to get.
Bebie McCarthy profile photo

Scalability

10to8 Appointment Scheduling Software

No score
No answers yet
No answers on this topic

BookingBug

BookingBug 9.1
Based on 1 answer
It's the only system I've come across where courses can be added very easily. If I had 10 courses to begin with, and suddenly I needed to set up 100 or more, I can do this in a very short period of time. All redundant steps have been eliminated by the clever design.
Bebie McCarthy profile photo

Return on Investment

10to8 Appointment Scheduling Software

  • The return has been positive and has helped me be more organized with clients.
Jonathan haslam profile photo

BookingBug

  • Better customer service - we are able to acknowledge bookings with confidence that the information we're getting from Bookingbug is accurate and on time.
  • increased efficiency - there is vast improvement in our efficiency when we started using this product.
  • Customer confidence leading to better business image - if customer does not encounter problems when using the booking system, then they will trust that we are professionals because we use professional and reliable systems.
  • A negative impact (a little) is the clients' difficulty in using Bookingbug for multiple bookings. Bookingbug has a capability for multiple bookings. I noticed a few have used this successfully.
Bebie McCarthy profile photo

Pricing Details

10to8 Appointment Scheduling Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

10to8 Appointment Scheduling Software Editions & Modules

Edition
Free Forever$01
Basic$121
Grow$252
Bigger Business$503
BespokeBespoke4
  1. pcm (100 appts + 2 logins)
  2. pcm (300 appts + 3 logins)
  3. pcm (600 appts + 6 logins)
  4. Bespoke
Additional Pricing Details

BookingBug

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BookingBug Editions & Modules

Edition
Solo$19.951
Small$34.952
Medium$69.953
Enterprise$3504
  1. per Month (1 user, 200 bookings/month)
  2. per Month (5 users, 500 bookings/month)
  3. per Month (10 users, 2,000 bookings/month)
  4. and up per Month (contact for pricing)
Additional Pricing Details

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