21 Ratings
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Score 8.5 out of 100
Top Rated
665 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Project Management

    10to8 Appointment Scheduling Software

    Feature Set Not Supported
    N/A
    8.1

    Smartsheet

    81%
    Smartsheet ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    8.4
    84%
    118 Ratings

    Resource Management

    N/A
    0 Ratings
    7.8
    78%
    101 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.6
    86%
    101 Ratings

    Scheduling

    N/A
    0 Ratings
    8.6
    86%
    103 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.7
    77%
    92 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.5
    85%
    114 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.7
    77%
    74 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.7
    77%
    71 Ratings

    Document Management

    N/A
    0 Ratings
    7.7
    77%
    93 Ratings

    Email integration

    N/A
    0 Ratings
    8.2
    82%
    92 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.6
    76%
    88 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.3
    83%
    57 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.7
    87%
    61 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    8.2
    82%
    67 Ratings

    Professional Services Automation

    10to8 Appointment Scheduling Software

    Feature Set Not Supported
    N/A
    8.6

    Smartsheet

    86%
    Smartsheet ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    Invoicing

    N/A
    0 Ratings
    8.8
    88%
    30 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.1
    81%
    53 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.1
    91%
    28 Ratings

    Attribute Ratings

    • 10to8 Appointment Scheduling Software is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.5

    10to8 Appointment Scheduling Software

    95%
    11 Ratings
    8.1

    Smartsheet

    81%
    139 Ratings

    Likelihood to Renew

    10to8 Appointment Scheduling Software

    N/A
    0 Ratings
    10.0

    Smartsheet

    100%
    24 Ratings

    Usability

    10.0

    10to8 Appointment Scheduling Software

    100%
    4 Ratings
    8.6

    Smartsheet

    86%
    12 Ratings

    Performance

    10to8 Appointment Scheduling Software

    N/A
    0 Ratings
    10.0

    Smartsheet

    100%
    2 Ratings

    Support Rating

    9.5

    10to8 Appointment Scheduling Software

    95%
    10 Ratings
    8.1

    Smartsheet

    81%
    90 Ratings

    Online Training

    10to8 Appointment Scheduling Software

    N/A
    0 Ratings
    7.0

    Smartsheet

    70%
    1 Rating

    Implementation Rating

    10to8 Appointment Scheduling Software

    N/A
    0 Ratings
    10.0

    Smartsheet

    100%
    18 Ratings

    Likelihood to Recommend

    10to8

    10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
    Read full review

    Smartsheet

    There were new vendors who needed to submit their documents by the sales department for legal and Risk department for reviewing and checking the validity of the documents, The way of escalation and attaching the documents and the vendor's data was well suited to be done through the smart sheet. As the sales use smart sheet tickets for submitting the vendor's details and attaching the documents. Through the Smartsheet automation process, a notification mail was sent to the legal and risk department for reviewing and the tickets were assigned already to the admins for validating . After the admin's review and tick mark on the check box of reviewing in the smart sheet which was customized than when its clicked send automated emails to the supervisors for approval, Then after the supervisor's approval, an automated mail was sent to the sales team for completing approval of the vendor. All of these scenarios and hierarchy did because of Smartsheet.
    Read full review

    Pros

    10to8

    • For startups on a low budget, it offers a free plan that allows you one or two integrations.
    • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
    • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
    • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
    • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
    Read full review

    Smartsheet

    • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
    • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
    • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
    Read full review

    Cons

    10to8

    • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
    • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
    • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
    Read full review

    Smartsheet

    • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
    • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
    Read full review

    Pricing Details

    10to8 Appointment Scheduling Software

    Starting Price

    $0 pcm (100 appts + 2 logins)

    Editions & Modules

    10to8 Appointment Scheduling Software editions and modules pricing
    EditionModules
    Free Forever01
    Basic122
    Grow253
    Bigger Business504
    BespokeBespoke5

    Footnotes

    1. pcm (100 appts + 2 logins)
    2. pcm (100 appts + 2 logins)
    3. pcm (300 appts + 3 logins)
    4. pcm (600 appts + 6 logins)
    5. Bespoke

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0

    Additional Details

    Smartsheet

    Starting Price

    $0

    Editions & Modules

    Smartsheet editions and modules pricing
    EditionModules
    Individual141
    Business252
    EnterpriseContact Sales3
    PremierContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    10to8

    No answers on this topic

    Smartsheet

    It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
    Read full review

    Usability

    10to8

    The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
    Read full review

    Smartsheet

    Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
    Read full review

    Support Rating

    10to8

    The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
    Read full review

    Smartsheet

    I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
    Read full review

    Implementation Rating

    10to8

    No answers on this topic

    Smartsheet

    It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
    Read full review

    Alternatives Considered

    10to8

    We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
    Read full review

    Smartsheet

    Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
    Read full review

    Return on Investment

    10to8

    • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
    Read full review

    Smartsheet

    • This has really opened up collaboration across teams. A lot less working in silos.
    • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
    Read full review

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