What users are saying about
21 Ratings
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Score 8.5 out of 100
11 Ratings
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Score 9.3 out of 100

Attribute Ratings

  • 10to8 Appointment Scheduling Software is rated higher in 1 area: Likelihood to Recommend
  • x.ai is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.5

10to8 Appointment Scheduling Software

95%
11 Ratings
9.0

x.ai

90%
10 Ratings

Usability

10.0

10to8 Appointment Scheduling Software

100%
4 Ratings

x.ai

N/A
0 Ratings

Support Rating

9.5

10to8 Appointment Scheduling Software

95%
10 Ratings
10.0

x.ai

100%
3 Ratings

Likelihood to Recommend

10to8

10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
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x.ai

X.ai is very well suited for a departmental type use where Amy has access to everyone's calendar. It is a requirement that people keep their calendars up to date and live by them. Otherwise Amy might think that you are free when you have a flight booked or are on vacation. She is extremely good for those times when a prospect agrees to talk to you at a conference. I just send them a quick email, cc Amy and tell her to set up a call, and it magically shows up on my calendar!
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Pros

10to8

  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
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x.ai

  • x.ai makes it easy to initiate, schedule, and manage meetings with internal and external constituents. Especially in the case of internal constituents, scheduling is almost instantaneous on the team plan because the AI can see the available/busy schedules for anyone in our G Suite domain and schedule meetings based on my preferences and the other person's availability.
  • The calendar function makes it easy for me to share a limited calendar with others so that they can automatically schedule a meeting with me without having to go back and forth.
  • The customer service team at x.ai is stellar. They are kind, quick to respond, and typically resolve cases on the first try. They are also incredibly receptive to feedback and new ideas that often get incorporated into the product.
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Cons

10to8

  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
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x.ai

  • One person mentioned that the zoom link isn't easy to open from the calendar appointment
  • Some people have been confused by using the names "Amy" or "Andrew", not realizing these are AI bots. So, I now use the "X.ai scheduler" to avoid confusion
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Pricing Details

10to8 Appointment Scheduling Software

Starting Price

$0 pcm (100 appts + 2 logins)

Editions & Modules

10to8 Appointment Scheduling Software editions and modules pricing
EditionModules
Free Forever01
Basic122
Grow253
Bigger Business504
BespokeBespoke5

Footnotes

  1. pcm (100 appts + 2 logins)
  2. pcm (100 appts + 2 logins)
  3. pcm (300 appts + 3 logins)
  4. pcm (600 appts + 6 logins)
  5. Bespoke

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $0

Additional Details

x.ai

Starting Price

Editions & Modules

x.ai editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    10to8

    The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
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    x.ai

    No answers on this topic

    Support Rating

    10to8

    The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
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    x.ai

    Support has been quick. We have not really had an issue, more just implementation questions.
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    Alternatives Considered

    10to8

    We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
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    x.ai

    Heard about Claralabs AI assistant from friends using this service. But I found x.ai to be suited for my requirements. Claralabs is also good but when it comes to pricing and ROI, x.ai is better.
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    Return on Investment

    10to8

    • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
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    x.ai

    • I have hours back in my schedule every week, meaning I have more billable time, free time, and fewer things to worry about!
    • Having an AI assistant fits for my personal brand.
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