Likelihood to Recommend
10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
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Xola is suited for small, medium, and large businesses that handle internet bookings, direct telephone bookings, and concierge/affiliate bookings. It tracks scheduling, payments, affiliate billing, can message customers through SMS or email, can hold notes on clients as any good CRM should, can be automated to do many features through the integration of apps.
Read full review Pros For startups on a low budget, it offers a free plan that allows you one or two integrations. You can embed your booking page that you create directly on 10to8 to your website using a shortcode. You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients. You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days. You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars. Read full review CRM data base. Automated texts and emails for reviews. Tracks billing. Keeps schedule. Tracks guides and their availability to be scheduled. Quickly adjusts seating and pricing. Read full review Cons The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields. The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view. Expanding the messaging options and being able to send emails to clients and use templates would be helpful. Read full review Integrating the Viator / Trip Advisor API so that the encrypted customer emails can show up in Xola and the client may be emailed from inside Xola. Viator says that other platforms allow this but Xola is still lagging on this one. Some minor tweaks allow the integrated tipping app to append a more customized message. Really trying hard to find something else to say because Xola does everything really well. Read full review Usability
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
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The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
Read full review Alternatives Considered
We can't schedule directly through
, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use
for some appointments, but it's more expensive.
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Xola has many similar features but in the end, the friendly fast 24/7 free always on and always ready to help customer support blows everyone else away. Many times I have found Xola to be able to expedite a customer issue or confusion with software integration or support for their software in a way that saves $$$ because my reservationists can resolve the issue or their confusion and quickly get back to work.
Read full review Return on Investment Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team! Read full review Increased ROI because of increased efficiencies. Increased ROI because helpful and quick 24/7 support via phone or chat when new hires forget their training. Increased ROI because billing can be cross checked. Read full review ScreenShots 10to8 Appointment Scheduling Software Screenshots