11:11 Disaster Recovery as a Service (DRaaS) vs. Carbonite Server

Sungard seems to be well-suited for those companies still doing traditional disaster recovery - replicating data (or shipping tapes), building out the servers/mainframe/AS400, restoring data/databases, then loading the applications and testing. We have limited exposure to their cloud offerings. For the most part, they can also take on or assist in the initial builds of client environments - we used them for building the OS only.

Incentivized

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.

Incentivized

• Sungard does a good job dispersing risk. Even though the equipment we subscribe to is also subscribed by many other companies, they do a good job spreading those subscriptions across multiple industries and geographies, so that it is highly likely they'd have the equipment you'd need in the event of declaring a disaster
• Sungard has also done a good job working with us to break out costs, so that we are able to allocate our invoices amongst multiple products and clients.
• Sungard does a good job with security - physical security in the facilities, ensuring our interactions with them through their help desk or portal are secure, maintaining good access control, and providing us with options for ensuring our data is encrypted during testing activities

Incentivized

• The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
• eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
• eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.

Incentivized

• Some facilities are located in inner-cities - while easily accessible by everyone, sometimes environment leaves something to be desired.
• Limited expertise in Solaris (Sun) regarding their managed services offerings.
• Often times a laborious process to engage someone to do hands/feet work.

Incentivized

• The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
• The Exchange DAG backup should support instead of configuring each exchange server.
• Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.

Incentivized

We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.

Incentivized

Product needs a lot of improvements in some features like Cloud and Reporting.

Incentivized

Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.

Incentivized

We had appliance and we just needed to setup the Director Console which was straight forward and easy.

Incentivized

I had used IBM Disaster Recovery Services in a previous job. While I found IBM much quicker to work with in terms of updating our equipment reservations, I've found Sungard much easier to conduct testing with. Specifically, they are much more adaptable and client-focused.

Incentivized

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.

Incentivized

• ROI is a difficult concept regarding BCP or DR, since most dollars spent towards this are simply regarded as 'insurance' rather than an investment.
• Our ability to test and share those results with many of our clients is probably the biggest non-monetary return on investment we get.

Incentivized

• While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.

Incentivized