42 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

Altova SurveyMaker

For employee engagement, where you want to learn their complaints or business demands, Altova SurveyMaker will help you. Further, for a comprehensive market research, where clients are many and in different locations, Altova SurveyMaker will act as a suitable data collection tool. The analytical part is also well developed, as there are APIs, working in hand with the tool for reliable reporting.
Claudia Perez | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.7
Survey templates
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0
Themes
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0
Question design help
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.6
Response tracking
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0
Data export
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0
Analytics
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0
Access controls
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
9.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Altova SurveyMaker
10.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

Altova SurveyMaker

  • Altova SurveyMaker coordinates with APIs, and this integration is fruitful.
  • The program issues real-time feedback, as it's web based.
  • The tool has more than 200 templates, and they are editable.
Claudia Perez | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

Altova SurveyMaker

  • The pricing plan is not favorable to the business starters; expensive.
  • The lack of a super speedy backup plan discourages us from using Altova SurveyMaker.
  • The response team, like customer help, is not speedy enough.
Claudia Perez | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

Altova SurveyMaker

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

Altova SurveyMaker

Altova SurveyMaker 10.0
Based on 1 answer
Altova SurveyMaker is an active application, giving reliable survey results, and the coordination the program has with different apps makes it stable and reliable. The templates with the application make usage possible, as they have a guide and classes are also online. Altova SurveyMaker has advanced analytical options for statistical inferences and reporting.
Claudia Perez | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

Altova SurveyMaker

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

Altova SurveyMaker

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

Altova SurveyMaker

Altova SurveyMaker 8.0
Based on 1 answer
Altova SurveyMaker support is not the best, but sometimes the customer help is ready to help. I would suggest that the developer establish better means of communication between the software users and the customer help or the technical department, so that when a challenge comes, an immediate solution is found.
Claudia Perez | TrustRadius Reviewer

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

Altova SurveyMaker

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

Altova SurveyMaker

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

Altova SurveyMaker

Altova SurveyMaker has an incredible way of designing questionnaires, giving us the chance of collecting the exact information we want. Altova SurveyMaker has almost 200 templates, and, luckily enough, there are editable, allowing us to learn as we do business. The convenience of Altova SurveyMaker is amazing, as it supports even live surveys.
Claudia Perez | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

Altova SurveyMaker

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

Altova SurveyMaker

  • Altova SurveyMaker acts as a major determinant of the decisions we make.
  • Altova SurveyMaker effectively communicates with our customers, creating a lead or a relationship.
  • Altova SurveyMaker, coordinating with different apps, ensures results we get from surveys are accurate.
Claudia Perez | TrustRadius Reviewer

Screenshots

Altova SurveyMaker

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Altova SurveyMaker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Altova SurveyMaker Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
9.0
Altova SurveyMaker
10.0

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
Altova SurveyMaker

Usability

123FormBuilder (formerly 123ContactForm)
8.0
Altova SurveyMaker
10.0

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
Altova SurveyMaker

Performance

123FormBuilder (formerly 123ContactForm)
9.0
Altova SurveyMaker

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
Altova SurveyMaker
8.0

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
Altova SurveyMaker

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
Altova SurveyMaker

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
Altova SurveyMaker

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