123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Confirmit

36 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Confirmit
7.7
Survey templates
123FormBuilder (formerly 123ContactForm)
Confirmit
7.6
Themes
123FormBuilder (formerly 123ContactForm)
Confirmit
7.6
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Confirmit
7.8

Survey Content

123FormBuilder (formerly 123ContactForm)
Confirmit
7.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Confirmit
8.2
Question design help
123FormBuilder (formerly 123ContactForm)
Confirmit
6.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Confirmit
7.6

Survey Logic

123FormBuilder (formerly 123ContactForm)
Confirmit
7.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Confirmit
7.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Confirmit
6.9
Response tracking
123FormBuilder (formerly 123ContactForm)
Confirmit
6.8
Data export
123FormBuilder (formerly 123ContactForm)
Confirmit
7.4
Standard reports
123FormBuilder (formerly 123ContactForm)
Confirmit
7.1
Custom reports
123FormBuilder (formerly 123ContactForm)
Confirmit
7.0
Analytics
123FormBuilder (formerly 123ContactForm)
Confirmit
6.3

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Confirmit
7.6
Access controls
123FormBuilder (formerly 123ContactForm)
Confirmit
7.2
Compliance
123FormBuilder (formerly 123ContactForm)
Confirmit
7.9

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Confirmit
6.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Confirmit
6.7
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Confirmit
6.3

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • It is flexible
  • It has a real-time portal
  • It is powerful

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
  • Cost - it's an expensive program. This is basically the sole reason my company switched.
  • Perhaps adding more options for licensing, we found we didn't need many of the features that were part of our package (if that's a way to reduce costs).
  • Fostered support/discussion community among programmers.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Confirmit9.0
Based on 19 answers
Because unless something else came on the market before we needed to renew that was better and more cost efficient there is nearly no chance of not renewing. We need the software and it gets the job done well.

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Confirmit7.1
Based on 5 answers
Because it is a great program, but does take training and time to use it if you do not have a programming background.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Confirmit8.0
Based on 3 answers
They are usually able to help and in a timely manner.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Confirmit9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
I've only ever used one other in-house proprietary software tool for survey programming. ConfirmIT is able to match the needs of our programs which is what we are looking for

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • Data Collection side of it is great, efficient, and easy to use.
  • Reportal side of it is equally inefficient, need specialized skills, and also slows down the process.
  • It's quite expensive and while the data collection side of it justifies the spend, Reportal really lowers the value proposition.

Screenshots

Confirmit

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Confirmit

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Confirmit Editions & Modules
Confirmit
Additional Pricing Details