123FormBuilder (formerly 123ContactForm) vs Confirmit | TrustRadius

What users are saying about

123FormBuilder (formerly 123ContactForm)

Confirmit

123FormBuilder (formerly 123ContactForm)

Score 6.8 out of 10

Based on 36 reviews and ratings

Confirmit

Score 7.9 out of 10

Based on 36 reviews and ratings

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Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

—

Confirmit

7.7

Survey templates

—

7.6

Themes

—

7.6

Custom logo/branding

—

7.8

123FormBuilder (formerly 123ContactForm)

—

Confirmit

7.3

Changes to live survey

—

8.2

Question design help

—

6.0

Multiple question types

—

7.6

123FormBuilder (formerly 123ContactForm)

—

Confirmit

7.3

Survey logic flexibility

—

7.3

123FormBuilder (formerly 123ContactForm)

—

Confirmit

6.9

Response tracking

—

6.8

Data export

—

7.4

Standard reports

—

7.1

Custom reports

—

7.0

Analytics

—

6.3

123FormBuilder (formerly 123ContactForm)

—

Confirmit

7.6

Access controls

—

7.2

Compliance

—

7.9

123FormBuilder (formerly 123ContactForm)

—

Confirmit

6.5

Vendor-offered crowdsourcing

—

6.7

Respondent restrictions

—

6.3

Pros

Easy installation.
Easy to make changes and easy to user interface.
Great integrations.

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 7 answers on this topic

It is flexible
It has a real-time portal
It is powerful

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Verified User

Project Manager in Marketing

Market Research Company, 51-200 employees

View all 22 answers on this topic

Cons

Some employees are intimidated at first. After all, it is html.
There is so much functionality that it can be easy for novices to get lost.
Will there be more payment flexibility? parents use more of the bank to person payment options.

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

View all 7 answers on this topic

Cost - it's an expensive program. This is basically the sole reason my company switched.
Perhaps adding more options for licensing, we found we didn't need many of the features that were part of our package (if that's a way to reduce costs).
Fostered support/discussion community among programmers.

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Online Project Manager

Focus Pointe GlobalMarket Research, 201-500 employees

View all 22 answers on this topic

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0

Based on 4 answers

I no longer work for that employer, so I don't know if they renewed

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

View all 4 answers on this topic

Confirmit9.0

Based on 19 answers

Because unless something else came on the market before we needed to renew that was better and more cost efficient there is nearly no chance of not renewing. We need the software and it gets the job done well.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

View all 19 answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit7.1

Based on 5 answers

Because it is a great program, but does take training and time to use it if you do not have a programming background.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

View all 5 answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

I did not encounter any blackout issues

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

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Performance

123FormBuilder (formerly 123ContactForm)9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Support

123FormBuilder (formerly 123ContactForm)7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit8.0

Based on 3 answers

They are usually able to help and in a timely manner.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

View all 3 answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Implementation

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit9.0

Based on 2 answers

Should let the professionals handle implementation, don't have only the operations team at your company do it.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

View all 7 answers on this topic

I've only ever used one other in-house proprietary software tool for survey programming. ConfirmIT is able to match the needs of our programs which is what we are looking for

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Verified User

Project Manager in Information Technology

Market Research Company, 51-200 employees

View all 22 answers on this topic

Scalability

123FormBuilder (formerly 123ContactForm)7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Return on Investment

Improved contact information updates
Improved reporting
Improved workshop attendance communications

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

View all 7 answers on this topic

Data Collection side of it is great, efficient, and easy to use.
Reportal side of it is equally inefficient, need specialized skills, and also slows down the process.
It's quite expensive and while the data collection side of it justifies the spend, Reportal really lowers the value proposition.

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Verified User

Manager in Information Technology

Outsourcing/Offshoring Company, 10,001+ employees

View all 22 answers on this topic

Screenshots

123FormBuilder (formerly 123ContactForm)

See All (6) 123FormBuilder (formerly 123ContactForm) Screenshots

Confirmit—

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)

Edition

Basic

Free

Gold

$192

Platinum

$393

Corporate

$79/month4

2. per Month; or $190 per Year

3. per Month; or $390 per Year

4. billed annually

Additional Pricing Details

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Confirmit

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Confirmit Editions & Modules

Confirmit

—

Additional Pricing Details

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Rating Summary