What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 40 reviews and ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 3.1 out of 100
Based on 37 reviews and ratings
Likelihood to Recommend
123FormBuilder (formerly 123ContactForm)
123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Program Support Assistant
The F.I.N.D DesignNon-profit Organization Management, 1-10 employees
Confirmit
They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex

Verified User
Project Manager in Research & Development
Management Consulting Company, 11-50 employeesFeature Rating Comparison
Survey Format & Appearance
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.7
Survey templates
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.6
Themes
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.6
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.8
Survey Content
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
—
Confirmit
8.2
Question design help
123FormBuilder (formerly 123ContactForm)
—
Confirmit
6.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.6
Survey Logic
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.3
Survey Reporting & Analytics
123FormBuilder (formerly 123ContactForm)
—
Confirmit
6.9
Response tracking
123FormBuilder (formerly 123ContactForm)
—
Confirmit
6.8
Data export
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.4
Standard reports
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.1
Custom reports
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.0
Analytics
123FormBuilder (formerly 123ContactForm)
—
Confirmit
6.3
Survey Administration & Security
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.6
Access controls
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.2
Compliance
123FormBuilder (formerly 123ContactForm)
—
Confirmit
7.9
Survey Distribution
123FormBuilder (formerly 123ContactForm)
—
Confirmit
6.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
—
Confirmit
6.7
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
—
Confirmit
6.3
Pros
123FormBuilder (formerly 123ContactForm)
- Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
- Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
- All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
HR Manager
ActivTrak.comComputer Software, 11-50 employees
Confirmit
- Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
- Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
- Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Survey Programmer
Carbonview ResearchMarket Research, 11-50 employees
Cons
123FormBuilder (formerly 123ContactForm)
- One-off payment integration requires a higher subscription
- Storage is not commensurate with pricing
- Not exactly a strong negative, but could work on pricing it better for non-US markets
Principal Consultant
Evolution PartnersManagement Consulting, 51-200 employees
Confirmit
- Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
- Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
- Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Functional Lead Programming, Puebla
WorldOneMarket Research, 201-500 employees
Likelihood to Renew
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Confirmit
Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
System Administrator
WorldOneMarket Research, 201-500 employees
Usability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Confirmit
Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Functional Lead Programming, Puebla
WorldOneMarket Research, 201-500 employees
Reliability and Availability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Confirmit
No score
No answers yet
No answers on this topic
Performance
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Confirmit
No score
No answers yet
No answers on this topic
Support Rating
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Confirmit
Confirmit 8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.

Verified User
Project Manager in Research & Development
Management Consulting Company, 11-50 employeesOnline Training
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Confirmit
No score
No answers yet
No answers on this topic
Implementation Rating
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Confirmit
Confirmit 9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.

Verified User
Project Manager in Marketing
Market Research Company, 11-50 employeesAlternatives Considered
123FormBuilder (formerly 123ContactForm)
Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

Verified User
Analyst in Information Technology
Wholesale Company, 201-500 employeesConfirmit
Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Online Project Manager
Focus Pointe GlobalMarket Research, 201-500 employees
Scalability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
Confirmit
No score
No answers yet
No answers on this topic
Return on Investment
123FormBuilder (formerly 123ContactForm)
- 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Director and Founder
tmdigital Aus Pty LtdMarketing and Advertising, 1-10 employees
Confirmit
- I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
- I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.

Verified User
Project Manager in Research & Development
Market Research Company, 51-200 employeesScreenshots
123FormBuilder (formerly 123ContactForm)
See All (6) 123FormBuilder (formerly 123ContactForm) ScreenshotsConfirmit
—Pricing Details
123FormBuilder (formerly 123ContactForm)
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
Edition
Basic | Free |
---|---|
Gold | $192 |
Platinum | $393 |
Corporate | $79/month4 |
- per Month; or $190 per Year
- per Month; or $390 per Year
- billed annually
Additional Pricing Details
—Confirmit
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Confirmit Editions & Modules
—