123FormBuilder (formerly 123ContactForm) vs Confirmit | TrustRadius

What users are saying about

Score 6.5 out of 10

Based on 38 reviews and ratings

Score 7.2 out of 10

Based on 36 reviews and ratings

Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

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Confirmit

7.7

Survey templates

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7.6

Themes

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7.6

Custom logo/branding

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7.8

123FormBuilder (formerly 123ContactForm)

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Confirmit

7.3

Changes to live survey

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8.2

Question design help

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6.0

Multiple question types

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7.6

123FormBuilder (formerly 123ContactForm)

—

Confirmit

7.3

Survey logic flexibility

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7.3

123FormBuilder (formerly 123ContactForm)

—

Confirmit

6.9

Response tracking

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6.8

Data export

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7.4

Standard reports

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7.1

Custom reports

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7.0

Analytics

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6.3

123FormBuilder (formerly 123ContactForm)

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Confirmit

7.6

Access controls

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7.2

Compliance

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7.9

123FormBuilder (formerly 123ContactForm)

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Confirmit

6.5

Vendor-offered crowdsourcing

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6.7

Respondent restrictions

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6.3

Pros

Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

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Confirmit is extremely easy to learn and their layout is very clean and intuitive.
It makes programmers work faster, since it has a lot of "extra" features to make each screen of the survey look and work better.
Confirmit has shown great updates during the 2 years that I've been using it, their team is extremely helpful and it's always looking forward to make things better for everyone.

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Hector Gutierrez

Functional Lead Programming, Puebla

WorldOneMarket Research, 201-500 employees

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Cons

From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

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Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.

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Hector Gutierrez

Functional Lead Programming, Puebla

WorldOneMarket Research, 201-500 employees

View all 22 answers on this topic

Likelihood to Renew

123FormBuilder (formerly 123ContactForm) 6.0

Based on 4 answers

I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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Confirmit 9.0

Based on 19 answers

Because unless something else came on the market before we needed to renew that was better and more cost efficient there is nearly no chance of not renewing. We need the software and it gets the job done well.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

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Usability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit 7.1

Based on 5 answers

It's one of the more user-friendly packages I have used.

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Senior Research Analyst

Directions Research, Inc.Market Research, 501-1000 employees

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Reliability and Availability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I did not encounter any blackout issues

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

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Performance

123FormBuilder (formerly 123ContactForm) 9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

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Support

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit 8.0

Based on 3 answers

They are usually able to help and in a timely manner.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

View all 3 answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Implementation

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit 9.0

Based on 2 answers

Should let the professionals handle implementation, don't have only the operations team at your company do it.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

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Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

View all 7 answers on this topic

SurveyMonkey, which does not compare at all.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

View all 22 answers on this topic

Scalability

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

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Return on Investment

Faster lead conversion
Increased employee efficiency
Better customer service

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Executive Managing Director

RootCause StrategyEvents Services, 1-10 employees

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I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.

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Verified User

Project Manager in Research & Development

Market Research Company, 51-200 employees

View all 22 answers on this topic

Screenshots

See All (6) 123FormBuilder (formerly 123ContactForm) Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition

Basic	Free
Gold	$19²
Platinum	$39³
Corporate	$79/month⁴

per Month; or $190 per Year
per Month; or $390 per Year
billed annually

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Confirmit Editions & Modules

—

Additional Pricing Details

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Rating Summary

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