42 Ratings
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Score 9.3 out of 100
38 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    7.7

    Confirmit

    77%
    Confirmit ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.6
    76%
    4 Ratings

    Themes

    N/A
    0 Ratings
    7.6
    76%
    4 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    7.8
    78%
    4 Ratings

    Survey Content

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    7.3

    Confirmit

    73%
    Confirmit ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Question design help

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Multiple question types

    N/A
    0 Ratings
    7.6
    76%
    4 Ratings

    Survey Logic

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    7.3

    Confirmit

    73%
    Confirmit ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.3
    73%
    4 Ratings

    Survey Reporting & Analytics

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    6.9

    Confirmit

    69%
    Confirmit ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    6.8
    68%
    4 Ratings

    Data export

    N/A
    0 Ratings
    7.4
    74%
    4 Ratings

    Standard reports

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Analytics

    N/A
    0 Ratings
    6.3
    63%
    3 Ratings

    Survey Administration & Security

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    7.6

    Confirmit

    76%
    Confirmit ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    7.2
    72%
    4 Ratings

    Compliance

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Survey Distribution

    123FormBuilder (formerly 123ContactForm)

    Feature Set Not Supported
    N/A
    6.5

    Confirmit

    65%
    Confirmit ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    6.7
    67%
    2 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    6.3
    63%
    3 Ratings

    Attribute Ratings

    • 123FormBuilder (formerly 123ContactForm) is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Confirmit is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating

    Likelihood to Recommend

    9.0

    123FormBuilder (formerly 123ContactForm)

    90%
    8 Ratings
    7.8

    Confirmit

    78%
    22 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder (formerly 123ContactForm)

    60%
    4 Ratings
    9.0

    Confirmit

    90%
    19 Ratings

    Usability

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    1 Rating
    7.1

    Confirmit

    71%
    5 Ratings

    Availability

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    2 Ratings

    Confirmit

    N/A
    0 Ratings

    Performance

    9.0

    123FormBuilder (formerly 123ContactForm)

    90%
    2 Ratings

    Confirmit

    N/A
    0 Ratings

    Support Rating

    7.0

    123FormBuilder (formerly 123ContactForm)

    70%
    2 Ratings
    8.0

    Confirmit

    80%
    6 Ratings

    Online Training

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    1 Rating

    Confirmit

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder (formerly 123ContactForm)

    80%
    2 Ratings
    9.0

    Confirmit

    90%
    4 Ratings

    Product Scalability

    7.0

    123FormBuilder (formerly 123ContactForm)

    70%
    1 Rating

    Confirmit

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Katie Bindert | TrustRadius Reviewer

    Confirmit

    They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
    Anonymous | TrustRadius Reviewer

    Pros

    123FormBuilder (formerly 123ContactForm)

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Brad Price | TrustRadius Reviewer

    Confirmit

    • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
    • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
    • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
    Jason Fryer | TrustRadius Reviewer

    Cons

    123FormBuilder (formerly 123ContactForm)

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Prasar Sharma | TrustRadius Reviewer

    Confirmit

    • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
    • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
    • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
    Hector Gutierrez | TrustRadius Reviewer

    Pricing Details

    123FormBuilder (formerly 123ContactForm)

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $14.95 per month

    123FormBuilder (formerly 123ContactForm) Editions & Modules

    Edition
    BasicFree
    Gold$192
    Platinum$393
    Corporate$79/month4
    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually
    Additional Pricing Details

    Confirmit

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Confirmit Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 6.0
    Based on 4 answers
    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Justin Kofron | TrustRadius Reviewer

    Confirmit

    Confirmit 9.0
    Based on 19 answers
    From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
    Juan Francisco Sanchez Cadena | TrustRadius Reviewer

    Usability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 1 answer
    Easy to install and quickly explain to others how to use
    Justin Kofron | TrustRadius Reviewer

    Confirmit

    Confirmit 7.1
    Based on 5 answers
    Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
    Hector Gutierrez | TrustRadius Reviewer

    Reliability and Availability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 2 answers
    I did not encounter any blackout issues
    Justin Kofron | TrustRadius Reviewer

    Confirmit

    No score
    No answers yet
    No answers on this topic

    Performance

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 9.0
    Based on 2 answers
    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Justin Kofron | TrustRadius Reviewer

    Confirmit

    No score
    No answers yet
    No answers on this topic

    Support Rating

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 7.0
    Based on 2 answers
    Very neutral, did not have to use support a lot
    Justin Kofron | TrustRadius Reviewer

    Confirmit

    Confirmit 8.0
    Based on 6 answers
    The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
    Anonymous | TrustRadius Reviewer

    Online Training

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 1 answer
    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Justin Kofron | TrustRadius Reviewer

    Confirmit

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 8.0
    Based on 2 answers
    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Justin Kofron | TrustRadius Reviewer

    Confirmit

    Confirmit 9.0
    Based on 4 answers
    Should let the professionals handle implementation, don't have only the operations team at your company do it.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    123FormBuilder (formerly 123ContactForm)

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Anonymous | TrustRadius Reviewer

    Confirmit

    Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
    Salah Khoury | TrustRadius Reviewer

    Scalability

    123FormBuilder (formerly 123ContactForm)

    123FormBuilder (formerly 123ContactForm) 7.0
    Based on 1 answer
    It was easy to install and I believe that would make it easy to use across several websites
    Justin Kofron | TrustRadius Reviewer

    Confirmit

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    123FormBuilder (formerly 123ContactForm)

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Brendan Farrugia | TrustRadius Reviewer

    Confirmit

    • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
    • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Confirmit

    Add comparison