38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.8 out of 101
36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
No photo available

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Confirmit
7.7
Survey templates
123FormBuilder (formerly 123ContactForm)
Confirmit
7.6
Themes
123FormBuilder (formerly 123ContactForm)
Confirmit
7.6
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Confirmit
7.8

Survey Content

123FormBuilder (formerly 123ContactForm)
Confirmit
7.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Confirmit
8.2
Question design help
123FormBuilder (formerly 123ContactForm)
Confirmit
6.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Confirmit
7.6

Survey Logic

123FormBuilder (formerly 123ContactForm)
Confirmit
7.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Confirmit
7.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Confirmit
6.9
Response tracking
123FormBuilder (formerly 123ContactForm)
Confirmit
6.8
Data export
123FormBuilder (formerly 123ContactForm)
Confirmit
7.4
Standard reports
123FormBuilder (formerly 123ContactForm)
Confirmit
7.1
Custom reports
123FormBuilder (formerly 123ContactForm)
Confirmit
7.0
Analytics
123FormBuilder (formerly 123ContactForm)
Confirmit
6.3

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Confirmit
7.6
Access controls
123FormBuilder (formerly 123ContactForm)
Confirmit
7.2
Compliance
123FormBuilder (formerly 123ContactForm)
Confirmit
7.9

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Confirmit
6.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Confirmit
6.7
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Confirmit
6.3

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
Justin Kofron profile photo
  • It is flexible
  • It has a real-time portal
  • It is powerful
No photo available

Cons

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo
  • Time is takes to get a survey programmed in Confirmit
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
Confirmit9.0
Based on 19 answers
I am no longer at the company that used it.
No photo available

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
Confirmit7.1
Based on 5 answers
I have found it to be user-friendly.
No photo available

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
Confirmit8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
No photo available

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
Confirmit9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
No photo available

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
Confirmit is simply far more versatile and intuitive for me. Plus it gives you so much more power due to, as I described before, the ability to embed jQuery/JavaScript.
Eric Lindgren profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Easy to install and track conversions, which has helped prove conversions to clients.
  • Less development expenses.
Justin Kofron profile photo
  • We have been able to build surveys faster
  • We have been able to create many, many custom solutions not built directly into Confirmit since it allows embedded code. Honestly if Confirmit started not allowing you to embed script tags into the question text, I would want to stop using it. It's its main advantage for me.
  • It has allowed us to use its database designer feature to create databases of information, such as zip code -> state, DMA, region, etc, which allows us to save a tremendous amount of time trying to match these things up on the back end.
Eric Lindgren profile photo

Screenshots

Confirmit

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Confirmit

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Confirmit Editions & Modules
Confirmit
Additional Pricing Details