123FormBuilder (formerly 123ContactForm) vs Confirmit | TrustRadius

What users are saying about

Score 6.8 out of 10

Based on 38 reviews and ratings

Score 7.7 out of 10

Based on 36 reviews and ratings

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Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

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Confirmit

7.7

Survey templates

—

7.6

Themes

—

7.6

Custom logo/branding

—

7.8

123FormBuilder (formerly 123ContactForm)

—

Confirmit

7.3

Changes to live survey

—

8.2

Question design help

—

6.0

Multiple question types

—

7.6

123FormBuilder (formerly 123ContactForm)

—

Confirmit

7.3

Survey logic flexibility

—

7.3

123FormBuilder (formerly 123ContactForm)

—

Confirmit

6.9

Response tracking

—

6.8

Data export

—

7.4

Standard reports

—

7.1

Custom reports

—

7.0

Analytics

—

6.3

123FormBuilder (formerly 123ContactForm)

—

Confirmit

7.6

Access controls

—

7.2

Compliance

—

7.9

123FormBuilder (formerly 123ContactForm)

—

Confirmit

6.5

Vendor-offered crowdsourcing

—

6.7

Respondent restrictions

—

6.3

Pros

Easy installation.
Easy to make changes and easy to user interface.
Great integrations.

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 7 answers on this topic

It is flexible
It has a real-time portal
It is powerful

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Verified User

Project Manager in Marketing

Market Research Company, 51-200 employees

View all 22 answers on this topic

Cons

Design elements can be too simple.
CRM features

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 7 answers on this topic

Time is takes to get a survey programmed in Confirmit

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Verified User

Project Manager in Marketing

Market Research Company, 51-200 employees

View all 22 answers on this topic

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0

Based on 4 answers

I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 4 answers on this topic

Confirmit9.0

Based on 19 answers

I am no longer at the company that used it.

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Verified User

Project Manager in Marketing

Market Research Company, 51-200 employees

View all 19 answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit7.1

Based on 5 answers

I have found it to be user-friendly.

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Verified User

Project Manager in Marketing

Market Research Company, 51-200 employees

View all 5 answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

I did not encounter any blackout issues

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

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Performance

123FormBuilder (formerly 123ContactForm)9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Support

123FormBuilder (formerly 123ContactForm)7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit8.0

Based on 3 answers

The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.

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Verified User

Project Manager in Research & Development

Management Consulting Company, 11-50 employees

View all 3 answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Implementation

123FormBuilder (formerly 123ContactForm)8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

Confirmit9.0

Based on 2 answers

Should let the professionals handle implementation, don't have only the operations team at your company do it.

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Verified User

Project Manager in Marketing

Market Research Company, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

View all 7 answers on this topic

Confirmit is simply far more versatile and intuitive for me. Plus it gives you so much more power due to, as I described before, the ability to embed jQuery/JavaScript.

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Senior Data Analyst

M/A/R/C ResearchMarket Research, 51-200 employees

View all 22 answers on this topic

Scalability

123FormBuilder (formerly 123ContactForm)7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Return on Investment

Easy to install and track conversions, which has helped prove conversions to clients.
Less development expenses.

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 7 answers on this topic

We have been able to build surveys faster
We have been able to create many, many custom solutions not built directly into Confirmit since it allows embedded code. Honestly if Confirmit started not allowing you to embed script tags into the question text, I would want to stop using it. It's its main advantage for me.
It has allowed us to use its database designer feature to create databases of information, such as zip code -> state, DMA, region, etc, which allows us to save a tremendous amount of time trying to match these things up on the back end.

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Senior Data Analyst

M/A/R/C ResearchMarket Research, 51-200 employees

View all 22 answers on this topic

Screenshots

123FormBuilder (formerly 123ContactForm)

See All (6) 123FormBuilder (formerly 123ContactForm) Screenshots

Confirmit—

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)

Edition

Basic

Free

Gold

$192

Platinum

$393

Corporate

$79/month4

2. per Month; or $190 per Year

3. per Month; or $390 per Year

4. billed annually

Additional Pricing Details

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Confirmit

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Confirmit Editions & Modules

Confirmit

—

Additional Pricing Details

—

Rating Summary