123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Formstack

109 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Formstack

Our Registrar has a request form that has 26 separate scenarios, each with custom notification and confirmation emails. The notification emails go to at least 10 different employees in the Registrar. The ability to have a single form handle vastly different requests, provide both custom info inside of all emails, delivered to the appropriate employees is critical to their success as a department.Our International Admission department has a pre-app form to capture interested international students as they begin our complex application process. The department is able to help guide them through that process by exporting their names from Formstack and comparing that list to an internal list of incomplete applications. They also integrate the form with Mailchimp to be able to communicate deadlines, important College information, etc.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Formstack
7.0
Survey templates
123FormBuilder (formerly 123ContactForm)
Formstack
7.0
Themes
123FormBuilder (formerly 123ContactForm)
Formstack
6.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Formstack
7.3

Survey Content

123FormBuilder (formerly 123ContactForm)
Formstack
7.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Formstack
7.6
Question design help
123FormBuilder (formerly 123ContactForm)
Formstack
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Formstack
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Formstack
7.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Formstack
7.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Formstack
8.4
Response tracking
123FormBuilder (formerly 123ContactForm)
Formstack
10.0
Data export
123FormBuilder (formerly 123ContactForm)
Formstack
7.6
Standard reports
123FormBuilder (formerly 123ContactForm)
Formstack
7.2
Custom reports
123FormBuilder (formerly 123ContactForm)
Formstack
7.1
Analytics
123FormBuilder (formerly 123ContactForm)
Formstack
10.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Formstack
7.8
Access controls
123FormBuilder (formerly 123ContactForm)
Formstack
7.7
Compliance
123FormBuilder (formerly 123ContactForm)
Formstack
8.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Formstack
8.0
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Formstack
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Formstack
8.0

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • The mobile view is great for end users.
  • 508 compliant, i.e. accesssible for all users.
  • Easy to use, yet still has loads of features and flexibility.
  • Great customer server. Any issue we have is resolved quickly.

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
  • As I stated in one of my pros, Formstack integrates well with Google Docs for data hosting. The reason why we utilize this is because there is not an easy table view of data in Formstack. You can view each complete entry separately or you can view charts and averages, but it's not easy to reference otherwise.
  • There isn't an easy way to undo when creating/editing forms. There have been a few occasions where I have accidentally deleted a portion of credit card information and have had to delete all of the rest and reinsert and connect the elements.
  • Managing the themes can sometimes be tough to do as there isn't a clear 'preview' option for that screen and you have to toggle back and refresh a form to see how it will layout on the page and go back and forth a bit to determine the best look/fit.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Formstack9.1
Based on 12 answers
Formstack makes it very easy to update and reuse forms as you have alternate uses for them that are similar to prior projects. If you know what you need and don't want to build it from scratch, you can take a previous form you've built or a template they have offered and start there

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Formstack10.0
Based on 3 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Formstack10.0
Based on 2 answers
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Formstack8.2
Based on 1 answer
Formstack has awesome support! They are always quick to respond and genuinely care for their clients' success. They will work with you to find a solution or let developers know about your feature request. There are a few things on the feature request forum that I wish they would implement sooner, but I am at least grateful that they give clients a space to voice their ideas and take them into consideration.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Formstack10.0
Based on 1 answer
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
I am not aware of other competitors out there to FormStack other than modules or plug-ins deployed on WordPress or Drupal built sites. I do think that forms deployed through marketing automation platforms (HubSpot, Marketo, Pardot) are better alternatives due to the if-then logic features.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
  • Increased response time on technical support and customer service requests
  • Allowed customers to apply for financing after business hours
  • Gave us a way to poll our clients about product satisfaction

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

123FormBuilder (formerly 123ContactForm) More Information

Formstack

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Formstack Editions & Modules
Formstack
Edition
Silver
$391
Gold
$99/mo2
Platinum
$249/mo3
Bronze
$19/mo4
1. All Base Features + 5 Users
2. All Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + 100 Forms + 10,000 Submissions + 10 Users
3. All Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + Priority Support + 1,000 Forms + 100,000 Submissions + 25 Users
4. All base features + 1 User
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Formstack More Information