123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Formstack

Top Rated
120 Ratings
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Formstack

I would use it for Admissions, HR, and Administrative purposes. It automates and streamlines processes like no other. However, I would not recommend it for someone unaware of the third party integrations. You can pull a CSV, but that can become burdensome. If you know Google Sheets, you can create a filter to make the data manageable. For someone who knows how to do this, Formstack is wonderful; if you don't, be prepared to feel lost on data until you get the hang of it.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Formstack
7.7
Survey templates
123FormBuilder (formerly 123ContactForm)
Formstack
7.9
Themes
123FormBuilder (formerly 123ContactForm)
Formstack
7.1
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Formstack
8.1

Survey Content

123FormBuilder (formerly 123ContactForm)
Formstack
8.5
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Formstack
8.7
Question design help
123FormBuilder (formerly 123ContactForm)
Formstack
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Formstack
8.8

Survey Logic

123FormBuilder (formerly 123ContactForm)
Formstack
8.9
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Formstack
8.9

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Formstack
8.8
Response tracking
123FormBuilder (formerly 123ContactForm)
Formstack
10.0
Data export
123FormBuilder (formerly 123ContactForm)
Formstack
8.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Formstack
8.2
Custom reports
123FormBuilder (formerly 123ContactForm)
Formstack
7.3
Analytics
123FormBuilder (formerly 123ContactForm)
Formstack
10.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Formstack
8.7
Access controls
123FormBuilder (formerly 123ContactForm)
Formstack
8.6
Compliance
123FormBuilder (formerly 123ContactForm)
Formstack
8.9

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Formstack
8.0
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Formstack
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Formstack
8.0

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • Formstack is excellent for a simple UX style form. Users will never have trouble navigating these forms or understanding what is needed.
  • Formstack is great for integrating with other solutions companies may use. This makes them a great addition to your overall workflow.
  • The Formstack team is great at helping to provide ideas for how you can use their forms to improve your workflows. They are constantly releasing new features and services along with best practices for using them.

Cons

  • Design elements can be too simple.
  • CRM features
  • The logic feature is great but it would be an improvement to allow logic on a per item level with radio buttons, select boxes and check marks.
  • Working with themes can be cumbersome. I also don't think limiting themes is a good idea. It's an essential part of ones toolbox when designing a form. I get frustrated when I'm forced to delete one in order to create a new one.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Formstack9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Formstack10.0
Based on 3 answers
It's been great!

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Formstack10.0
Based on 2 answers
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Formstack8.1
Based on 2 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Formstack10.0
Based on 1 answer
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
I have began switching over to Form Assembly for our new sales cycle but have not started using it yet. I cannot give a good product evaluation or comparison because Formstack is the only product I have used.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • Sorting data
  • Analyzing data can be done instantaneously through google doc spreadsheets
  • Forms are easy for potential clients to use

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Formstack

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Formstack Editions & Modules
Formstack
Edition
Silver
$391
Gold
$99/mo2
Platinum
$249/mo3
Bronze
$19/mo4
1. All Base Features + 5 Users
2. All Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + 100 Forms + 10,000 Submissions + 10 Users
3. All Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + Priority Support + 1,000 Forms + 100,000 Submissions + 25 Users
4. All base features + 1 User
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals