123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Inquisium

Top Rated
15 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Inquisium

The capability of Cvent is extraordinary. It can be used for a variety of purposes such as surveys, questionnaires, testing (with scoring capability), net promoter and the list goes on and on. We have found the ability to import questions data, create and design surveys, accomplish reporting all to be intuitive and easy with minimal requirements of having any previous survey creation experience. Typically with only three 1 Hour blocks of training, you can get an individual or team setup and administering their own surveys and reports. Because of the broad capabilities within Cvent, I cannot think of any scenario or situation that the technology would not be appropriate. One crucial point about Cvent is that many companies we survey do not allow their employees to be surveyed from other tools. Cvent, however is approved and accepted allowing us to reach a broader audience in obtaining the valuable feedback that we need in order for us to assure a high level of customer satisfaction.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Inquisium
6.9
Survey templates
123FormBuilder (formerly 123ContactForm)
Inquisium
7.7
Themes
123FormBuilder (formerly 123ContactForm)
Inquisium
6.3
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Inquisium
6.7

Survey Content

123FormBuilder (formerly 123ContactForm)
Inquisium
9.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Inquisium
9.3
Question design help
123FormBuilder (formerly 123ContactForm)
Inquisium
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Inquisium
8.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
Inquisium
7.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Inquisium
7.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Inquisium
7.1
Response tracking
123FormBuilder (formerly 123ContactForm)
Inquisium
7.7
Data export
123FormBuilder (formerly 123ContactForm)
Inquisium
7.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Inquisium
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Inquisium
6.3
Analytics
123FormBuilder (formerly 123ContactForm)
Inquisium
6.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Inquisium
8.2
Access controls
123FormBuilder (formerly 123ContactForm)
Inquisium
8.3
Compliance
123FormBuilder (formerly 123ContactForm)
Inquisium
8.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Inquisium
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Inquisium
8.0

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • Allows for the creation of chapters to easily manage different components of a survey that are targeted to specific individuals based on their program or contractual interaction with our company.
  • The canned reports available from within Cvent have proven most useful. We feel Cvent put a lot of thought into the most common operational types of reports that would benefit organizations without the need for producing adhoc reporting to meet the needs of creating valuable metrics.
  • The invitation process for uploading an invitation file is extremely easy. If automation is not feasible at the given time for the organization, having the ability to upload an invitation file and send out surveys is extremely intuitive and quick.
  • Training videos within Cvent have proven most effective when trying to solve a survey design problem. The videos are easy to locate and are very informative addressing all aspects of survey creation and design.
  • Templates from within Cvent are most useful. Though customization is great and part of Cvent, we have found from an IT perspective, that the numerous templates Cvent provides have alwayw proven to be the easiest way to get our requestors their Survey within a relatively quick turn-around time frame.
  • Email confirmation requirement. We feel this requirement within Cvent to insure that emails are being sent from a valid email address is crucial for our business from a customer satisfaction perspective, allowing our customers to realize the human factor behind the survey and as well as the ability to respond to individuals who reply to the survey invitation.
  • Configuration and design elements from both the survey and email perspective are both intuitive and quick to use. Cvent guides you through the design process from beginning to end.
  • Testing capabilities are incredible allowing for comments back to the development team as well as ease of importing or creating quick add respondents for assisting with the testing process.

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
  • The design portion for the look and feel of the site is not as navigable or customizable as would be ideal.
  • Needs more levels of subquestions. Currently can only do 1, or if you're crafty with logic 2.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Inquisium9.0
Based on 5 answers
  1. Ease of itegration to other technologies for automation
  2. Intuitive use of the technology
  3. Performance (not encountering any network or downtime)
  4. Upgrades and updates made frequently enhancing the tool itself
  5. Exceptional support team that are quick to respond to any issues or questions
  6. Security within Cvent allowing for user groups to be created segregating organizations providing for both protection and security of their data and content
  7. Cvent notification process of company changes or improvements
  8. Valuable metrics from both the administrative side as well as the survey side of the tool

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Inquisium suits our business needs. Live Cvent is easy to use and the customer support is top notch. I've used the other products but Cvent was easy to train our entire team to use because we already used Cvent. While it may not be the most robust tool in terms of style it does function well.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • We know what to change in our events
  • We are able to ask better questions and use the answers to make changes
  • We can track the performance of our Trainers to see what needs to be improved

Screenshots

Inquisium

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Inquisium

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Inquisium Editions & Modules
Inquisium
Additional Pricing Details