123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Inquisium

Top Rated
15 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.
Justin Kofron profile photo

Inquisium

Inquisium is great when you have a large list of attendees that you need to send survey invitations to. And then sending reminders to those that have not responded. It is also great for making survey templates for multiple events of the same type. We can grab the information easily for each event and compare between multiple events.
Moises Lopez profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Inquisium
6.9
Survey templates
123FormBuilder (formerly 123ContactForm)
Inquisium
7.7
Themes
123FormBuilder (formerly 123ContactForm)
Inquisium
6.3
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Inquisium
6.7

Survey Content

123FormBuilder (formerly 123ContactForm)
Inquisium
9.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Inquisium
9.3
Question design help
123FormBuilder (formerly 123ContactForm)
Inquisium
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Inquisium
8.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
Inquisium
7.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Inquisium
7.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Inquisium
7.1
Response tracking
123FormBuilder (formerly 123ContactForm)
Inquisium
7.7
Data export
123FormBuilder (formerly 123ContactForm)
Inquisium
7.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Inquisium
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Inquisium
6.3
Analytics
123FormBuilder (formerly 123ContactForm)
Inquisium
6.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Inquisium
8.2
Access controls
123FormBuilder (formerly 123ContactForm)
Inquisium
8.3
Compliance
123FormBuilder (formerly 123ContactForm)
Inquisium
8.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Inquisium
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Inquisium
8.0

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price profile photo
  • It allows for clients to ask questions they need answered.
  • It records everything for you and gathers information for both the client and the sales representative to read.
  • It is a middleman for the client and Sales rep. It is a wonderful tool and easy to navigate around. People find it easy and simple to use.
No photo available

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
Brad Price profile photo
  • I have had some occasional errors that have come up in the system that don't seem to have an obvious cause. These can be frustrating to overcome, but Cvent support has always been able to resolve these issues.
  • Cvent might be a little to rigid at times on the back-end. It could just be my lack of coding experience, but sometimes the html emails and survey templates can be difficult to make as aesthetically pleasing as I would like.
  • The opening screen for 'Known Surveys' often bothers me because you cannot add additional fields to the "first page" of the survey. This is only if you are not sending the email through Cvent, so it is not a major flaw.
Perry Bern profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
Inquisium9.0
Based on 5 answers
  1. Ease of itegration to other technologies for automation
  2. Intuitive use of the technology
  3. Performance (not encountering any network or downtime)
  4. Upgrades and updates made frequently enhancing the tool itself
  5. Exceptional support team that are quick to respond to any issues or questions
  6. Security within Cvent allowing for user groups to be created segregating organizations providing for both protection and security of their data and content
  7. Cvent notification process of company changes or improvements
  8. Valuable metrics from both the administrative side as well as the survey side of the tool
James Emmer profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
Compared to SurveyMonkey, Cvent is a far more robust tool. There are many more options for survey logic, the email platform is superior, and even the templates are more plentiful and professional. When comparing to Qualtrics (and keep in mind, I have only used Qualtrics a limited amount), I feel that Cvent is just a more intuitive and user-friendly survey tool. The user interface is extremely simple, yet has so much complexity behind it. Despite the complexity, nearly all of the features are labeled clearly and are as straightforward as possible
Perry Bern profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It was hard to put a numerical ROI on the use of 123FormBuilder, but it saved time, collected required data swiftly, and provided the data in easily accessible formats.
  • I don't believe there were any negative impacts from the use of 123FormBuilder.
Brad Price profile photo
  • Better trending data for all surveys - including client satisfaction surveys and post-event surveys
  • More consistent survey approach across the entire company
  • More open and honest feedback from our customers - particularly from the open-ended questions
Perry Bern profile photo

Screenshots

Inquisium

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Inquisium

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Inquisium Editions & Modules
Inquisium
Additional Pricing Details