123FormBuilder (formerly 123ContactForm) vs NICE Satmetrix | TrustRadius

What users are saying about

Score 6.5 out of 10

Based on 38 reviews and ratings

Score 7 out of 10

Based on 15 reviews and ratings

Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

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NICE Satmetrix

8.0

Survey templates

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8.0

Themes

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8.0

Custom logo/branding

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8.0

123FormBuilder (formerly 123ContactForm)

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NICE Satmetrix

8.0

Changes to live survey

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8.0

Question design help

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8.0

Multiple question types

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8.0

123FormBuilder (formerly 123ContactForm)

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NICE Satmetrix

8.0

Survey logic flexibility

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8.0

123FormBuilder (formerly 123ContactForm)

—

NICE Satmetrix

8.0

Response tracking

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8.0

Data export

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8.0

Standard reports

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8.0

Custom reports

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8.0

Analytics

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8.0

123FormBuilder (formerly 123ContactForm)

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NICE Satmetrix

8.0

Access controls

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8.0

Compliance

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8.0

Pros

Lots of different types of fields
Easy to use
Free for limited number of fields
Integrates with many template type website builders

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Executive Managing Director

RootCause StrategyEvents Services, 1-10 employees

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Provides out of the box analytic charts, graphs, and data.
Is flexible in the number of surveys you can send.
Has a "survey builder" which makes creating surveys and survey logic easy.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Cons

From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

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They do not listen to their own customers' complaints
The usability and flexibility of their reporting solution was extremely poor
SMEs cannot expand on knowledge beyond high level presentation bullets

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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Likelihood to Renew

123FormBuilder (formerly 123ContactForm) 6.0

Based on 4 answers

I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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Usability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Reliability and Availability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I did not encounter any blackout issues

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Performance

123FormBuilder (formerly 123ContactForm) 9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Support

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Online Training

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

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Implementation

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.

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Principal Consultant

Evolution PartnersManagement Consulting, 51-200 employees

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Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity increased user adoption exponentially. Now 70K users actively report on VOC in a usable "do it yourself" model.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

View all 7 answers on this topic

Scalability

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

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Return on Investment

It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
Improved cost basis for information gathering for clients

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Principal Consultant

Evolution PartnersManagement Consulting, 51-200 employees

View all 7 answers on this topic

They improved employee efficiency from the previous model by 80%. Keep in mind that the previous model utilized an extremely manual and archaic platform.
Satmetrix did assist us with successfully globalizing our VOC program

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

View all 7 answers on this topic

Screenshots

See All (6) 123FormBuilder (formerly 123ContactForm) Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition

Basic	Free
Gold	$19²
Platinum	$39³
Corporate	$79/month⁴

per Month; or $190 per Year
per Month; or $390 per Year
billed annually

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NICE Satmetrix Editions & Modules

—

Additional Pricing Details

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Rating Summary

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