What users are saying about
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 42 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

123FormBuilder
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

N/A
0 Ratings

8.0
80%
2 Ratings
Themes

N/A
0 Ratings

8.0
80%
2 Ratings
Custom logo/branding

N/A
0 Ratings

8.0
80%
2 Ratings
Survey Content

123FormBuilder
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

N/A
0 Ratings

8.0
80%
2 Ratings
Question design help

N/A
0 Ratings

8.0
80%
2 Ratings
Multiple question types

N/A
0 Ratings

8.0
80%
2 Ratings
Survey Logic

123FormBuilder
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

N/A
0 Ratings

8.0
80%
2 Ratings
Survey Reporting & Analytics

123FormBuilder
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

N/A
0 Ratings

8.0
80%
2 Ratings
Data export

N/A
0 Ratings

8.0
80%
2 Ratings
Standard reports

N/A
0 Ratings

8.0
80%
2 Ratings
Custom reports

N/A
0 Ratings

8.0
80%
2 Ratings
Analytics

N/A
0 Ratings

8.0
80%
2 Ratings
Survey Administration & Security

123FormBuilder
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

N/A
0 Ratings

8.0
80%
2 Ratings
Compliance

N/A
0 Ratings

8.0
80%
2 Ratings
Attribute Ratings
- 123FormBuilder is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend

9.0
123FormBuilder
90%
8 Ratings

4.0
NICE Satmetrix
40%
7 Ratings
Likelihood to Renew

6.0
123FormBuilder
60%
4 Ratings

5.1
NICE Satmetrix
51%
5 Ratings
Usability

8.0
123FormBuilder
80%
1 Rating

NICE Satmetrix
N/A
0 Ratings
Availability

8.0
123FormBuilder
80%
2 Ratings

NICE Satmetrix
N/A
0 Ratings
Performance

9.0
123FormBuilder
90%
2 Ratings

NICE Satmetrix
N/A
0 Ratings
Support Rating

7.0
123FormBuilder
70%
2 Ratings

NICE Satmetrix
N/A
0 Ratings
Online Training

8.0
123FormBuilder
80%
1 Rating

NICE Satmetrix
N/A
0 Ratings
Implementation Rating

8.0
123FormBuilder
80%
2 Ratings

NICE Satmetrix
N/A
0 Ratings
Product Scalability

7.0
123FormBuilder
70%
1 Rating

NICE Satmetrix
N/A
0 Ratings
Likelihood to Recommend
123FormBuilder
123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Program Support Assistant
The F.I.N.D DesignNon-profit Organization Management, 1-10 employees
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Pros
123FormBuilder
- Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
- Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
- All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
HR Manager
ActivTrak.comComputer Software, 11-50 employees
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Cons
123FormBuilder
- One-off payment integration requires a higher subscription
- Storage is not commensurate with pricing
- Not exactly a strong negative, but could work on pricing it better for non-US markets
Principal Consultant
Evolution PartnersManagement Consulting, 51-200 employees
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Pricing Details
123FormBuilder
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$14.95 per month
123FormBuilder Editions & Modules
Edition
Basic | Free |
---|---|
Gold | $192 |
Platinum | $393 |
Corporate | $79/month4 |
- none
- per Month; or $190 per Year
- per Month; or $390 per Year
- billed annually
Additional Pricing Details
—NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE Satmetrix Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
123FormBuilder
123FormBuilder 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesUsability
123FormBuilder
123FormBuilder 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Reliability and Availability
123FormBuilder
123FormBuilder 8.0
Based on 2 answers
I did not encounter any blackout issues
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Performance
123FormBuilder
123FormBuilder 9.0
Based on 2 answers
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Support Rating
123FormBuilder
123FormBuilder 7.0
Based on 2 answers
Very neutral, did not have to use support a lot
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Online Training
123FormBuilder
123FormBuilder 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Implementation Rating
123FormBuilder
123FormBuilder 8.0
Based on 2 answers
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Alternatives Considered
123FormBuilder
Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

Verified User
Analyst in Information Technology
Wholesale Company, 201-500 employeesNICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesScalability
123FormBuilder
123FormBuilder 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Return on Investment
123FormBuilder
- 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Director and Founder
tmdigital Aus Pty LtdMarketing and Advertising, 1-10 employees
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees