123FormBuilder
42 Ratings
NICE Satmetrix
16 Ratings

123FormBuilder

42 Ratings
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Score 9.3 out of 100

Based on 42 reviews and ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Themes

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Content

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Question design help

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Logic

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 1/1 features
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Reporting & Analytics

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 5/5 features
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Data export

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Analytics

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Administration & Security

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 2/2 features
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Compliance

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • 123FormBuilder is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.0

    123FormBuilder

    90%
    8 Ratings
    4.0

    NICE Satmetrix

    40%
    7 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder

    60%
    4 Ratings
    5.1

    NICE Satmetrix

    51%
    5 Ratings

    Usability

    8.0

    123FormBuilder

    80%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Availability

    8.0

    123FormBuilder

    80%
    2 Ratings

    NICE Satmetrix

    N/A
    0 Ratings

    Performance

    9.0

    123FormBuilder

    90%
    2 Ratings

    NICE Satmetrix

    N/A
    0 Ratings

    Support Rating

    7.0

    123FormBuilder

    70%
    2 Ratings

    NICE Satmetrix

    N/A
    0 Ratings

    Online Training

    8.0

    123FormBuilder

    80%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder

    80%
    2 Ratings

    NICE Satmetrix

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder

    70%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms

    Read full review

    Katie Bindert | TrustRadius Reviewer
    Katie Bindert
    View all 8 answers on this topic

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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    Simon Whight | TrustRadius Reviewer
    Simon Whight
    View all 7 answers on this topic

    Pros

    123FormBuilder

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.

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    Brad Price | TrustRadius Reviewer
    Brad Price
    View all 8 answers on this topic

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
    Geoff Gardner, MSPM, MBCS, CITP
    View all 7 answers on this topic

    Cons

    123FormBuilder

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets

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    Prasar Sharma | TrustRadius Reviewer
    Prasar Sharma
    View all 8 answers on this topic

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.

    Read full review

    Lawrence Kravitz | TrustRadius Reviewer
    Lawrence Kravitz
    View all 7 answers on this topic

    Pricing Details

    123FormBuilder

    General

    Free Trial
    —
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $14.95 per month

    123FormBuilder Editions & Modules

    Edition
    BasicFree
    Gold$192
    Platinum$393
    Corporate$79/month4
    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually
    Additional Pricing Details
    —

    NICE Satmetrix

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    NICE Satmetrix Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    123FormBuilder

    123FormBuilder 6.0
    Based on 4 answers
    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

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    Justin Kofron | TrustRadius Reviewer
    Justin Kofron
    View all 4 answers on this topic

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Usability

    123FormBuilder

    123FormBuilder 8.0
    Based on 1 answer
    Easy to install and quickly explain to others how to use

    Read full review

    Justin Kofron | TrustRadius Reviewer
    Justin Kofron
    View all 1 answers on this topic

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    123FormBuilder

    123FormBuilder 8.0
    Based on 2 answers
    I did not encounter any blackout issues

    Read full review

    Justin Kofron | TrustRadius Reviewer
    Justin Kofron
    View all 2 answers on this topic

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Performance

    123FormBuilder

    123FormBuilder 9.0
    Based on 2 answers
    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

    Read full review

    Justin Kofron | TrustRadius Reviewer
    Justin Kofron
    View all 2 answers on this topic

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Support Rating

    123FormBuilder

    123FormBuilder 7.0
    Based on 2 answers
    Very neutral, did not have to use support a lot

    Read full review

    Justin Kofron | TrustRadius Reviewer
    Justin Kofron
    View all 2 answers on this topic

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Online Training

    123FormBuilder

    123FormBuilder 8.0
    Based on 1 answer
    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

    Read full review

    Justin Kofron | TrustRadius Reviewer
    Justin Kofron
    View all 1 answers on this topic

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    123FormBuilder

    123FormBuilder 8.0
    Based on 2 answers
    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

    Read full review

    Justin Kofron | TrustRadius Reviewer
    Justin Kofron
    View all 2 answers on this topic

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    123FormBuilder

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Scalability

    123FormBuilder

    123FormBuilder 7.0
    Based on 1 answer
    It was easy to install and I believe that would make it easy to use across several websites

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    Justin Kofron | TrustRadius Reviewer
    Justin Kofron
    View all 1 answers on this topic

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    123FormBuilder

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.

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    Brendan Farrugia | TrustRadius Reviewer
    Brendan Farrugia
    View all 8 answers on this topic

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

    Read full review

    Rob Ellison | TrustRadius Reviewer
    Rob Ellison
    View all 7 answers on this topic

    Screenshots

    NICE Satmetrix

    —

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