123FormBuilder (formerly 123ContactForm) vs NICE Satmetrix

Likelihood to Recommend

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.

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Verified User

Analyst in Information Technology

Wholesale Company, 201-500 employees

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Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

—

NICE Satmetrix

8.0

Survey templates

—

8.0

Themes

—

8.0

Custom logo/branding

—

8.0

123FormBuilder (formerly 123ContactForm)

—

NICE Satmetrix

8.0

Changes to live survey

—

8.0

Question design help

—

8.0

Multiple question types

—

8.0

123FormBuilder (formerly 123ContactForm)

—

NICE Satmetrix

8.0

Survey logic flexibility

—

8.0

123FormBuilder (formerly 123ContactForm)

—

NICE Satmetrix

8.0

Response tracking

—

8.0

Data export

—

8.0

Standard reports

—

8.0

Custom reports

—

8.0

Analytics

—

8.0

123FormBuilder (formerly 123ContactForm)

—

NICE Satmetrix

8.0

Access controls

—

8.0

Compliance

—

8.0

Pros

Easy installation.
Easy to make changes and easy to user interface.
Great integrations.

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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The UI is very nice in the actual tool
Setting up surveys within the tool is straightforward
It can integrate with Salesforce

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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Cons

Some employees are intimidated at first. After all, it is html.
There is so much functionality that it can be easy for novices to get lost.
Will there be more payment flexibility? parents use more of the bank to person payment options.

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

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Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Likelihood to Renew

123FormBuilder (formerly 123ContactForm) 6.0

Based on 4 answers

I no longer work for that employer, so I don't know if they renewed

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

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NICE Satmetrix 5.1

Based on 5 answers

The product is easy to use, the support is good and we have a very strong relationship with our Satmetrix team. Really like the product and what it can do for us.

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Usability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Reliability and Availability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I did not encounter any blackout issues

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Performance

123FormBuilder (formerly 123ContactForm) 9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

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Support

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

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Online Training

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

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Implementation

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.

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Brad Price

HR Manager

ActivTrak.comComputer Software, 11-50 employees

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GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world!

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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Scalability

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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Justin Kofron

SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

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Return on Investment

Improved contact information updates
Improved reporting
Improved workshop attendance communications

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Ann Murray, M. Ed.

Instructional Designer

Ultimate Medical AcademyEducation Management, 10,001+ employees

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Satmetrix is teaching us what our clients like and don't like about our software.
Satmetrix allows users to close the loop with customers.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Likelihood to Recommend