38 Ratings
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Score 6.5 out of 101
15 Ratings
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Score 7 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Survey templates
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Themes
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Survey Content

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Question design help
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Response tracking
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Data export
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Analytics
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Lots of different types of fields
  • Easy to use
  • Free for limited number of fields
  • Integrates with many template type website builders
Bindesh Rach profile photo

NICE Satmetrix

  • Provides out of the box analytic charts, graphs, and data.
  • Is flexible in the number of surveys you can send.
  • Has a "survey builder" which makes creating surveys and survey logic easy.
Lawrence Kravitz profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
Brad Price profile photo

NICE Satmetrix

  • They do not listen to their own customers' complaints
  • The usability and flexibility of their reporting solution was extremely poor
  • SMEs cannot expand on knowledge beyond high level presentation bullets
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
No photo available

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo

NICE Satmetrix

Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity increased user adoption exponentially. Now 70K users actively report on VOC in a usable "do it yourself" model.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
Prasar Sharma profile photo

NICE Satmetrix

  • They improved employee efficiency from the previous model by 80%. Keep in mind that the previous model utilized an extremely manual and archaic platform.
  • Satmetrix did assist us with successfully globalizing our VOC program
No photo available

Screenshots

NICE Satmetrix

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

Additional Pricing Details

Add comparison