38 Ratings
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Score 6.6 out of 101
15 Ratings
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Score 6.2 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.
No photo available

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Survey templates
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Themes
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Survey Content

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Question design help
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Response tracking
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Data export
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Analytics
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
NICE Satmetrix
8.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
Justin Kofron profile photo

NICE Satmetrix

  • The UI is very nice in the actual tool
  • Setting up surveys within the tool is straightforward
  • It can integrate with Salesforce
Simon Whight profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The product is easy to use, the support is good and we have a very strong relationship with our Satmetrix team. Really like the product and what it can do for us.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo

NICE Satmetrix

GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world!
Simon Whight profile photo

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

NICE Satmetrix

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo

NICE Satmetrix

  • Satmetrix is teaching us what our clients like and don't like about our software.
  • Satmetrix allows users to close the loop with customers.
Lawrence Kravitz profile photo

Screenshots

NICE Satmetrix

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

NICE Satmetrix
Additional Pricing Details

Add comparison