What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 40 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 15 reviews and ratings
Likelihood to Recommend
123FormBuilder (formerly 123ContactForm)
123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Program Support Assistant
The F.I.N.D DesignNon-profit Organization Management, 1-10 employees
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Feature Rating Comparison
Survey Format & Appearance
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Survey templates
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Themes
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Survey Content
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Question design help
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Survey Logic
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Survey Reporting & Analytics
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Response tracking
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Data export
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Analytics
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Survey Administration & Security
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
—
NICE Satmetrix
8.0
Pros
123FormBuilder (formerly 123ContactForm)
- Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
- Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
- All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
HR Manager
ActivTrak.comComputer Software, 11-50 employees
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Cons
123FormBuilder (formerly 123ContactForm)
- One-off payment integration requires a higher subscription
- Storage is not commensurate with pricing
- Not exactly a strong negative, but could work on pricing it better for non-US markets
Principal Consultant
Evolution PartnersManagement Consulting, 51-200 employees
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Likelihood to Renew
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesUsability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Reliability and Availability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Performance
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Support Rating
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Online Training
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Implementation Rating
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Alternatives Considered
123FormBuilder (formerly 123ContactForm)
Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

Verified User
Analyst in Information Technology
Wholesale Company, 201-500 employeesNICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesScalability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Return on Investment
123FormBuilder (formerly 123ContactForm)
- 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Director and Founder
tmdigital Aus Pty LtdMarketing and Advertising, 1-10 employees
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Screenshots
123FormBuilder (formerly 123ContactForm)
See All (6) 123FormBuilder (formerly 123ContactForm) ScreenshotsNICE Satmetrix
—Pricing Details
123FormBuilder (formerly 123ContactForm)
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
Edition
Basic | Free |
---|---|
Gold | $192 |
Platinum | $393 |
Corporate | $79/month4 |
- per Month; or $190 per Year
- per Month; or $390 per Year
- billed annually
Additional Pricing Details
—NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
NICE Satmetrix Editions & Modules
—