123FormBuilder (formerly 123ContactForm) vs NICE Satmetrix | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 40 reviews and ratings

Score 8.2 out of 10

Based on 15 reviews and ratings

Feature Rating Comparison

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

Survey templates

Themes

Custom logo/branding

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

Changes to live survey

Question design help

Multiple question types

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

Survey logic flexibility

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

Response tracking

Data export

Standard reports

Custom reports

Analytics

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

Access controls

Compliance

Pros

Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

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Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Cons

One-off payment integration requires a higher subscription
Storage is not commensurate with pricing
Not exactly a strong negative, but could work on pricing it better for non-US markets

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Principal Consultant

Evolution PartnersManagement Consulting, 51-200 employees

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Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Likelihood to Renew

123FormBuilder (formerly 123ContactForm) 6.0

Based on 4 answers

I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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Usability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I did not encounter any blackout issues

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm) 9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

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Verified User

Analyst in Information Technology

Wholesale Company, 201-500 employees

View all 8 answers on this topic

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

View all 7 answers on this topic

Scalability

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.

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Brendan Farrugia

Director and Founder

tmdigital Aus Pty LtdMarketing and Advertising, 1-10 employees

View all 8 answers on this topic

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

View all 7 answers on this topic

Screenshots

See All (6) 123FormBuilder (formerly 123ContactForm) Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition

Basic	Free
Gold	$19²
Platinum	$39³
Corporate	$79/month⁴

per Month; or $190 per Year
per Month; or $390 per Year
billed annually

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NICE Satmetrix Editions & Modules

—

Additional Pricing Details

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Rating Summary

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

123FormBuilder (formerly 123ContactForm)

NICE Satmetrix

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