123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

OpinionLab

5 Ratings
Score 9 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

OpinionLab

OpinionLab is best suited where you want unrestrained, unbiased feedback and not complicated surveys. It means you get less structured information, but you DO get information you hadn't anticipated that leads you in new directions. Most useful when you can tie it to other analytical systems such as Tealeaf, ClickTale, Adobe Analytics, etc.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
OpinionLab
6.7
Survey templates
123FormBuilder (formerly 123ContactForm)
OpinionLab
7.0
Themes
123FormBuilder (formerly 123ContactForm)
OpinionLab
5.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
OpinionLab
8.0

Survey Content

123FormBuilder (formerly 123ContactForm)
OpinionLab
7.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
OpinionLab
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
OpinionLab
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
OpinionLab
5.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
OpinionLab
4.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
OpinionLab
4.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
OpinionLab
6.4
Response tracking
123FormBuilder (formerly 123ContactForm)
OpinionLab
7.0
Data export
123FormBuilder (formerly 123ContactForm)
OpinionLab
7.0
Standard reports
123FormBuilder (formerly 123ContactForm)
OpinionLab
6.0
Custom reports
123FormBuilder (formerly 123ContactForm)
OpinionLab
5.0
Analytics
123FormBuilder (formerly 123ContactForm)
OpinionLab
7.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
OpinionLab
9.0
Access controls
123FormBuilder (formerly 123ContactForm)
OpinionLab
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
OpinionLab
10.0

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • Easily deployed, using either standard templates or custom installs.
  • Easy reporting interface, and good delivery options for automated reports.
  • Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
  • Does simple very well, but complicated not as well. It is NOT a survey system.
  • Some of the reports are still a bit old for display, but new features have been released recently giving more options.
  • Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
OpinionLab8.0
Based on 1 answer
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • OpinionLab has provided very valuable insights, as a method of detection of site issues or customer struggle, where we can tie it to a customer experience in Tealeaf or Clicktale and then quantify the issue.
  • Feedback in customer service applications has also helped us improve our call center agent's experience by allowing them to report application issues on a system that didn't have as much analyst or product development priority, and reduce our average handle time.

Screenshots

OpinionLab

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

OpinionLab

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
OpinionLab Editions & Modules
OpinionLab
Additional Pricing Details